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Holiday Inn Express Jobs in Mobile, AL (NOW HIRING)

GULF SHORES HOLIDAY INN EXPRESS

Front Desk

Gulf Shores, AL · On-site

$12 - $15.25/hr

Job Summary: The Guest Service Representative works at the front desk of the hotel and provides service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out ...

GULF SHORES HOLIDAY INN EXPRESS

Front Desk

Gulf Shores, AL · On-site

$12 - $15.25/hr

Job Summary: The Guest Service Representative works at the front desk of the hotel and provides service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out ...

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How much do holiday inn express jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for holiday inn express in Mobile, AL is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $11.05 and $15.92 per hour, depending on experience, location, and employer.

What is Holiday Inn Express?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express front desk agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

What cities near Mobile, AL are hiring for Holiday Inn Express jobs?

Cities near Mobile, AL with the most Holiday Inn Express job openings:

Holiday Inn Express jobs near you
Infographic showing various Holiday Inn Express job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 57% Full Time, 32% Part Time, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,036 per year, or $14.4 per hour.

Executive Housekeeper

GULF SHORES HOLIDAY INN EXPRESS

Gulf Shores, AL • On-site

Full-time

Re-posted 19 days ago

Job description

Job Summary: 

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest satisfaction and setting department targets and objectives.


Duties and Responsibilities: 

  • Oversee housekeeping operations

  • Oversee Laundry Operations

  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

  • Ensure everyone in the department is trained and using Quore on a daily basis

  • Operate within departmental budgets through effective stock and cost controls and well managed schedules

  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures

  • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

  • Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

  • Ensure team members have an up-to-date knowledge of all room categories and amenities

  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

  • Ensure staffing levels cover business demands

  • Ensure ongoing training

  • Ensure communication meetings are conducted and post-meeting minutes generated

  • Manage staff performance issues in compliance with company policies and procedures

  • Recruit, manage, train and develop the Housekeeping/Laundry team

  • Competent in property management systems

  • Assist other departments wherever necessary

  • Be a Brand Ambassador of A&R's Culture, Mission and Values.


Required Skills and Experience: 

  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

  • Proficiency in Quore

  • A successful track record of managing a large team

  • A high school certificate or equivalent

  • High level of commercial awareness and cost control capabilities

  • Previous experience of managing a department and Profit and Loss account

  • Excellent leadership, interpersonal and communication skills

  • Committed to delivering high levels of customer service

  • Ability to work under pressure

  • IT proficiency

  • Excellent grooming standards

  • Flexibility to respond to a range of different work situations

  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office

  • Strong organizational, budget management, and problem-solving skills

  • Strong communication skills

  • A passion for delivering exceptional levels of guest service


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. 

Employment Type: FULL_TIME

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