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Holiday Inn Express Jobs in Montgomery, AL (NOW HIRING)

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Holiday Inn Express information

What is Holiday Inn Express?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express front desk agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

What cities near Montgomery, AL are hiring for Holiday Inn Express jobs?

Cities near Montgomery, AL with the most Holiday Inn Express job openings:

Holiday Inn Express jobs near you
Infographic showing various Holiday Inn Express job openings in Montgomery, AL as of August 2026, with employment types broken down into 1% As Needed, 56% Full Time, 32% Part Time, and 11% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Operations Manager Holiday Inn Express Prattville, AL

Holiday Inn Express Prattville, AL

Prattville, AL • On-site

$40K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 hours ago

Job description


Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Holiday Inn Express in Prattville, AL.

Job Purpose:

Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, comp F&B) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of the above areas in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

  • Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
  • Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
  • Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Comply with emergency organizational procedures and training assigned Departmental Ambassadors to ensure appropriate protection for the hotel quests, staff and company asset.
  • Promote an accident prevention program to minimize liabilities and related expenses.
  • Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
  • Assume the responsibilities of the General Manager in his/her absence.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

  • Requires advanced knowledge of the hospitality and business management fields.
  • Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
  • Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
  • Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
  • Requires highly developed communication skills in leading Ambassadors and guest satisfaction.
  • Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors.
  • Must have excellent literacy skills necessary for reports, policies and procedures.
  • Must have vision ability in order to visually inspect hotel.
  • Must have mobility to walk through the front and the back of the hotel

Other:

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Salary $40K-$45K
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program