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Holiday Inn Express Jobs in Dothan, AL (NOW HIRING)

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Holiday Inn Express information

What is Holiday Inn Express?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express front desk agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

What cities near Dothan, AL are hiring for Holiday Inn Express jobs?

Cities near Dothan, AL with the most Holiday Inn Express job openings:

Holiday Inn Express jobs near you
Infographic showing various Holiday Inn Express job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 58% Full Time, 31% Part Time, and 10% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Director of Sales

Holiday Inn Express and Suites

Dothan, AL • On-site

$85 - $120/hr

Other

Posted 16 days ago

Holiday Inn Express rating

5.0

Company rating: 5.0 out of 10

Based on 522 frontline employees who took The Breakroom Quiz

89th of 108 rated hotels

Job description

The Director of Sales isresponsible for generating top line revenue to meet or exceed budgetexpectations for this first class, select service hotel. The sales officeconsists of one sales manager selling multiple markets such as Corporate,SMERF, Government, Tour and Travel, intermediaries, etc.

ESSENTIONALDUTIES & RESPONSIBILITIES
  • Achieve or exceed individual, team sales goals and hotel budgets.
  • Developing and implementing effective sales strategies to maximizerevenue generation.
  • Prepare annual/quarterly/monthly salesstrategy reports.
  • Direct and participate in the salesefforts of the hotel.
  • Promptly follow-up on leads andadminister group and corporate contracts.
  • Ability to negotiate rates with aclient creating a win-win situation for both client and hotel.
  • Communicate to other department’s anyand all special request you may have for guests.
  • Attend trade shows, conventions andparticipate with local events and network at chamber events.
  • Cultivate and source leads throughcold calls, telemarketing, direct sales, and networking.
  • Maintain rapport with competitorhotels, lead sources, clients and the local community.
  • Submit weekly sales reports to RegionalDirector of Sales.
  • Work closely with General Manager andFront Desk on Revenue Management strategies.
  • Develop and implement specialpromotions to increase business from specific market segments.
  • Possess and utilize excellent timemanagement skills.
  • Assist in company wide sales blitzactivities.
  • Using corporate Revenue Management resources to help make informeddecisions and maximize revenue.
  • Developing and maintaining positive relationships with peers, competitorsand brand partners.
  • Adjusting strategy based on market conditions and market segment knowledge.
  • Ensure the property is maximizing the use of all company, brandand local resources and programs for market presence and promotions.

Responsible for accurately entering reservations and groupbookings into the PMS system, collecting and verifying payment methods fromguests, and monitoring group/room block cut-off dates and allocations. Theyensure timely collection of guest payments, follow up on outstanding balances,and maintain clear communications. Additionally, the Sales Manager reconcilespayments and charges, resolving any discrepancies to ensure accurate financialrecords and smooth coordination between sales, operations, and accountingteams.

QUALIFICATIONS

Candidatemust have a minimum of two (2) years of experience as a Director of Sales(DOS), equivalent with a proven track record of success. If you have highperformance standards, a high level of enthusiasm and thrive in a fast-pacedteam environment then you just might be the candidate that we’re looking for!

The minimum qualifications for this position are:

  • Minimum of two years’ experience managing or leading a hotel’s sales effort.
  • Extensive knowledge of forecasting sales and interpreting/analyzing resultsto plan and conducting budgetary analysis.
  • Extensive knowledge of sales skills, revenue management, recruiting,supervising, training and motivating managers.
  • Demonstrated ability to understand customer requirements and translatingthese into sales solutions.
  • Track record of leading and inspiring teams to meet or exceed sales goals.
  • Excellent communicator with strong written and verbal communication skills.
  • Ability to travel as needed.
  • Ability to quickly evaluate alternatives and decide on a plan of action.
  • Strong organizational skills including follow up, time management, ability tomulti-task and manage multiple priorities in a fast-paced environment.
  • Working knowledge of Microsoft Office.
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