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Holiday Inn Express Jobs in Foley, AL (NOW HIRING)

GULF SHORES HOLIDAY INN EXPRESS

Front Desk

Gulf Shores, AL

$12 - $15.25/hr

Job Summary: The Guest Service Representative works at the front desk of the hotel and provides service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out ...

GULF SHORES HOLIDAY INN EXPRESS

Front Desk

Gulf Shores, AL · On-site

$12 - $15.25/hr

Job Summary: The Guest Service Representative works at the front desk of the hotel and provides service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out ...

All JobsHoliday Inn Express JobsHoliday Inn Express Jobs in Foley, AL

Holiday Inn Express information

What are the key skills and qualifications needed to thrive as a Holiday Inn Express Front Desk Agent, and why are they important?

To excel as a Holiday Inn Express Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, professional demeanor help agents stand out in guest interactions. These skills ensure smooth check-in/check-out processes, guest satisfaction, and effective resolution of issues in a hospitality environment.

What does a typical shift look like for a front desk agent at Holiday Inn Express?

As a front desk agent at Holiday Inn Express, your shift usually involves welcoming guests, handling check-ins and check-outs, answering questions about hotel amenities, and resolving guest concerns. You’ll also coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met promptly. Communication and multitasking are key, as you'll be the central point of contact between guests and other hotel departments. Teamwork is emphasized, especially during busy periods or special events.

What are Holiday Inn Express hotels?

Holiday Inn Express is a mid-priced hotel chain under the InterContinental Hotels Group (IHG) brand, known for offering comfortable, affordable accommodations with a focus on simplicity and efficiency. These hotels typically provide essential amenities such as complimentary breakfast, free Wi-Fi, and convenient locations for business and leisure travelers. The brand is designed for guests seeking a straightforward stay without unnecessary extras, making it popular among families and business travelers alike.

What is the difference between Holiday Inn Express front desk agent vs hotel front desk clerk?

AspectHoliday Inn Express Front Desk AgentHotel Front Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, customer interaction, shift workHotel lobby, guest check-in/out, shift work
Employer & IndustryHospitality, hotel industryHospitality, hotel industry

The Holiday Inn Express front desk agent and hotel front desk clerk roles are similar, both requiring customer service skills and working in hotel environments. The main differences are often related to brand-specific procedures and training. Both positions focus on guest check-in/out, reservations, and providing a positive guest experience within the hospitality industry.

What cities near Foley, AL are hiring for Holiday Inn Express jobs? Cities near Foley, AL with the most Holiday Inn Express job openings:
Holiday Inn Express jobs near you
Infographic showing various Holiday Inn Express job openings in Foley, AL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Front Office Manager-Holiday Inn Express Mobile, AL

Blue Sky Hospitality Solutions

Mobile, AL

Full-time

Posted 22 days ago

Job description

Front Office ManagerHoliday Inn Express - Mobile, AlabamaPosition Summary

Blue Sky Hospitality Solutions is seeking an energetic, hands-on Front Office Manager to lead the daily operations of the Front Office at our Holiday Inn Express Mobile.

The Front Office Manager is responsible for delivering exceptional guest experiences throughout every stage of the guest journey-from reservation through check-out-while leading the Front Desk team, driving IHG One Rewards enrollments, improving Guest Love scores, and ensuring compliance with IHG brand standards.

This leader will oversee front desk operations, coach and develop team members, support revenue opportunities, manage labor, and partner closely with Housekeeping, Maintenance, and other departments to ensure a seamless guest experience.

Qualifications
  • Minimum two (2) years of Front Office leadership experience in a hotel environment
  • IHG brand experience strongly preferred
  • Experience with Opera PMS preferred
  • High School Diploma or GED required; Associate's or Bachelor's degree preferred
  • Strong computer skills including Microsoft Office and hotel property management systems
  • Working knowledge of cash handling, revenue management principles, and hotel accounting procedures
  • Excellent written and verbal communication skills
  • Strong leadership, coaching, and conflict resolution abilities
  • Ability to work flexible schedules including evenings, weekends, and holidays
Essential ResponsibilitiesLeadership & Team Development
  • Recruit, hire, train, coach, and develop Front Office team members
  • Conduct ongoing coaching, performance evaluations, and corrective action when necessary
  • Create a positive, guest-focused culture built on accountability and teamwork
  • Ensure all associates complete required IHG training and brand certifications
  • Cross-train team members to support hotel operational needs
Guest Experience
  • Deliver exceptional guest service that exceeds IHG brand expectations
  • Personally resolve guest concerns using effective service recovery techniques
  • Monitor and improve Guest Love performance metrics
  • Review guest comments, Medallia feedback, online reviews, and guest satisfaction reports daily
  • Ensure timely follow-up on guest concerns and service opportunities
  • Welcome IHG One Rewards Elite members and VIP guests while recognizing special requests
  • Maintain professional lobby presentation and front office appearance at all times
Front Office Operations
  • Supervise all Front Desk and Guest Services operations
  • Ensure accurate room assignments, arrivals, departures, billing, and cash handling
  • Monitor room inventory, oversell situations, and room status communication with Housekeeping
  • Coordinate group arrivals and departures with Sales and Operations
  • Maintain accurate shift reports and daily operational documentation
  • Support Night Audit operations as needed
  • Ensure compliance with IHG brand standards and Standard Operating Procedures
Revenue & Financial Performance
  • Drive IHG One Rewards enrollments through associate coaching and accountability
  • Promote upselling opportunities to maximize revenue
  • Monitor departmental labor and scheduling to meet productivity goals
  • Assist with forecasting staffing needs based on occupancy
  • Review cash handling procedures and audit accuracy
  • Support expense control initiatives and operational efficiencies
Brand Compliance & Quality
  • Prepare the Front Office for IHG Quality Evaluations
  • Ensure compliance with all IHG Brand Standards
  • Monitor brand service delivery and operational execution
  • Maintain accurate documentation required for audits and inspections
  • Support continuous improvement initiatives to increase Guest Love scores
Safety & Security
  • Maintain a safe environment for guests and team members
  • Ensure associates understand emergency procedures, evacuation plans, fire safety, and security protocols
  • Follow company safety policies and OSHA guidelines
  • Report maintenance and safety concerns promptly
  • Serve as Manager on Duty as scheduled
Collaboration
  • Partner closely with Housekeeping, Maintenance, Breakfast, and Sales teams to ensure operational excellence
  • Communicate room readiness and guest requests effectively across departments
  • Participate in daily stand-up meetings and operational planning sessions
  • Support hotel initiatives that improve guest satisfaction and financial performance
Physical Requirements
  • Ability to stand and walk for extended periods (up to 75% of shift)
  • Ability to lift up to 25 pounds occasionally
  • Ability to work mornings, evenings, weekends, and holidays as business demands
  • Ability to respond quickly during emergency situations
Preferred Qualifications
  • Previous Holiday Inn Express or IHG experience
  • Opera PMS experience
  • Experience improving Guest Love scores
  • Proven success increasing IHG One Rewards enrollments
  • Strong service recovery and guest relations skills
  • Experience leading Front Office teams in a select-service environment
What Success Looks Like

The successful Front Office Manager will:

  • Deliver exceptional guest experiences
  • Improve Guest Love scores
  • Increase IHG One Rewards enrollments
  • Develop a highly engaged Front Office team
  • Maintain outstanding IHG brand compliance
  • Partner effectively with all hotel departments
  • Lead by example with a visible, hands-on leadership style
Equal Opportunity Employer

Blue Sky Hospitality Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Employment Type: FULL_TIME

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