Holiday Club Waitress Jobs (NOW HIRING)

Summary of Responsibilities:

The Bartender is responsible for the courteous, efficient and accurate serving and delivery of meals and drinks to residents in dining areas and bar.; maintains a pleasant atmosphere in Dining Areas and all other areas within the Highlands property. Provides professional service during normal serving times and during special events. Must be able to serve “up” drinks, mixed drinks and blended drinks, create monthly drink specials and interact well with the population. Knows and follows PLCB rules and regulations. Promotes positive attitude and mentoring services to waitstaff 1 members. Also, when needed training new staff members.

Essential Functions/Duties:

• Provide quality service to all residents per standards of The Highlands at Wyomissing (Highlands).
• Perform job with a high level of energy and is self-motivated.
• Give great first impression with a proper and clean uniform, highly visible name tag, hair pulled back and proper hygiene.
• Greet residents by using their name and introducing yourself.
• Display sensitivity to the needs of the residents.
• Treats the residents with dignity.
• Follow RAMP (Responsible Alcohol Management Program) steps when serving residents and guests.
• Maintain an adequate inventory level of mixed drink ingredients and drink menu items.
• Work as a team with all Highlands’ personnel to maintain an effective atmosphere and an efficient food and beverage service.
• Keeps fellow staff members advised of changes in work orders or rules.
• Work with others to keep all areas cleaned and stocked to Highlands’ standards at all times.
• Mix, garnish and serve alcoholic and nonalcoholic drinks for patrons of bar and dining room following standard recipes.
• Write and takes residents orders properly.
• Enter meal/drink orders into computer immediately, and charge to each resident account.
• Arrange bottles and glasses to maintain an attractive display in agreement with Highlands’ standards.
• Wash and sterilize stemware.
• Be attentive! Offer assistance before the guest has to ask for it. Be alert of guest signals (raising a hand, making eye contact, etc.), and acknowledge the guest to let them know the bartender will be right with them.
• Count drinks resident/guests are served.
• Monitor and ensure that no resident/guest receives more than the allowed number of specific drinks.
• Learn residents/guests' names, occupations and favorite drinks.
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Basic knowledge of beer, wine and spirits, and familiarity with standard drink recipes
• Excellent communication and interpersonal skills
• Ability to function in a fast-paced environment
• Comfortable and agile working with technology; Proficient in MS Office and other applications.

Core Values:

1. AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
2. COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
3. COMPASSIONATE: Is empathetic, mindful, and kind.
4. INNOVATIVE: Is curious. Identifies new methods and efficiencies.
5. RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
6. TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

1. SAFETY: Practices safe behaviors to ensure the safety of all.
2. KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
3. SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.
4. EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• This position is full-time in a health care facility that is open 24 hours a day, 365 days a year. Rotating shifts as well as weekends, holiday and work during inclement weather will be required.

Education and Experience Requirements:

• High school Diploma or GED (Required)
• 1-3 years’ bartender experience in a food service setting such as hotel, restaurant, country club or retirement community (Preferred)
• Must be 18 years of age or older.
• Must maintain an applicable state health and/or alcohol compliance card.
• RAMP Certification (Preferred)
• SERV Safe Certification (Preferred)
• Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

• Medical Screening
• Criminal History Clearance
• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
• Immigration and naturalization (I-9) Clearance

Physical Requirements and Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear. Visual acuity must be adequate to perform job duties, including reading information from printed sources and computer screens.
• This position is continuously required to walk, climb crouch, reach above shoulder, lift from waist level up, lift above shoulders/head, and lifting 25 lbs.
• This position is occasionally required to sit, bend, squat, crawl, kneel, balance, pull with force, push/push up to 350 lbs., lift from floor level up, lift 50 lbs. and lift and/or carry objects weighing up to 25 lbs.

Safety Hazards and Physical Environment:

• May be exposed to blood borne pathogens
• May be exposed to communicable diseases
• May be exposed to potential electrical shock
• May be exposed to extreme conditions, (i.e. heat or cold)
• May be exposed to high noise levels
• May be exposed to moving mechanical parts
• May be exposed to toxic, caustic, chemicals, and / or detergents
• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.