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Position Summary

The Program Director – Healthy Families Indiana (HFI) is responsible for the overall leadership, administration, implementation, and performance of Cornerstone Community Services’ Healthy Families Indiana program. The Program Director ensures that services are delivered in accordance with Healthy Families America (HFA) standards, Indiana Department of Child Services (DCS) requirements, contractual obligations, Cornerstone policies and procedures, and applicable federal and state requirements.

The Program Director provides day-to-day leadership of the program and is responsible for program planning, budgeting, staffing, training, quality assurance, continuous quality improvement, evaluation, and operational performance. The position maintains collaborative relationships with DCS, referral sources, community and state partners, early childhood providers, and other organizations serving children and families.

Essential Duties and Responsibilities

Program Leadership and Administration

· Provide overall leadership and day-to-day management of the Healthy Families Indiana program.

· Ensure program operations comply with HFA standards, Indiana DCS requirements, contractual requirements, Cornerstone policies and procedures, and applicable laws and regulations.

· Develop, implement, monitor, and continuously improve program procedures and operational practices.

· Maintain current knowledge of HFA standards and HFI requirements and communicate changes to program staff.

· Lead implementation and ongoing maintenance of HFA accreditation and fidelity requirements.

· Develop annual and ongoing program goals, implementation priorities, and performance expectations.

· Work collaboratively with Cornerstone executive leadership regarding program strategy, organizational priorities, risk, and resource needs.

Fiscal and Contract Management

· Develop and manage the HFI operating budget in collaboration with Cornerstone leadership and finance staff.

· Monitor program revenue, expenditures, staffing costs, service volume, and financial performance.

· Monitor completed assessments, active family census, billable service units, staff caseload capacity, and other factors affecting program revenue and sustainability.

· Identify significant variances from budget or service projections and implement corrective strategies.

· Ensure services and documentation support accurate and compliant billing.

· Participate in contract monitoring, audits, program reviews, and corrective-action activities as required.

Staff Leadership and Development

· Recruit, select, orient, develop, and retain qualified HFI staff.

· Provide direct supervision and leadership to Healthy Families Supervisors and the Operations Manager.

· Ensure Family Support Specialists (FSS) and Family Resource Specialists (FRS) receive the frequency, duration, and type of supervision required by HFA standards.

· Ensure supervisors have the training, competency, support, and protected time necessary to provide effective reflective supervision.

· Promote reflective practice throughout the program, including self-awareness, thoughtful consideration of interactions with others, openness to supervision, and continuous professional growth.

· Establish a work environment that supports staff working with families experiencing significant stress and promotes staff retention and professional development.

· Manage and support staff with humility and respect for individual and cultural differences.

· Ensure staff complete required HFA, HFI, DCS, Cornerstone, and position-specific training within required timeframes.

· Evaluate staffing levels and deployment based upon referrals, enrollment, caseloads, case weight, geography, program requirements, and financial sustainability.

These responsibilities reflect HFA's emphasis on supportive supervision and the "parallel process"—supporting and building on staff strengths so that staff can do the same with families.

Program Quality, Fidelity, and Continuous Quality Improvement

· Establish and oversee a comprehensive quality assurance and continuous quality improvement (CQI) process.

· Monitor compliance with HFA Best Practice Standards and applicable HFI requirements.

· Review program data, documentation, outcomes, fidelity measures, and performance indicators to identify strengths, trends, and areas requiring improvement.

· Ensure supervisory and management record reviews occur as required.

· Develop and monitor corrective action plans when performance or compliance concerns are identified.

· Use program data to guide decisions related to staffing, training, service delivery, outreach, family engagement, and program improvement.

· Prepare for and participate in HFA accreditation activities, DCS monitoring, audits, quality reviews, and other external reviews.

· Promote accurate, timely, complete, and defensible documentation throughout the program.

· Prepare a monthly budget with recommendations for changes when needed.

HFA specifically identifies administrative experience in human services, including quality assurance and continuous quality improvement, as a Program Manager selection criterion.

Community Partnerships and Referral Development

· Establish and maintain effective working relationships with DCS, healthcare providers, hospitals, prenatal providers, pediatric providers, early childhood programs, community organizations, and other referral partners.

· Develop and maintain strategies to generate sufficient appropriate referrals to support program capacity and community need.

· Represent Cornerstone Community Services and HFI in community meetings, collaborative initiatives, councils, and other stakeholder activities.

· Educate community partners regarding HFI eligibility, services, referral processes, and program benefits.

· Identify gaps in community resources and develop partnerships that strengthen supports available to participating families.

· Maintain positive relationships with organizations serving culturally and geographically diverse populations.

· Coordinate public relations and community awareness activities related to HFI in collaboration with organizational leadership.

Community/state collaboration, public relations, and relationships with early childhood partners are expressly included in HFA's description of the Program Manager role.