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Operations Lead & Business Manager (Head of Operations)

Location: McKinney, Texas (On-Site)
Reports To: Chief of Staff / Integrator
Direct Reports: Supply Chain Associate, Fulfillment Associate, Customer Service Associate

The Opportunity

Herbal Goodness is seeking an exceptional Operations Lead & Business Manager to help drive the next phase of our growth.

This is not a traditional operations role. We are looking for a builder, strategist, AI and tech-enthusiast, and operator who can help transform a fast-growing wellness company into a world-class organization with scalable systems, operational excellence, and strong profitability.

You will serve as the operational leader responsible for driving manufacturing, supply chain, inventory management, warehouse operations, fulfillment, quality systems, and process improvement.

Working closely with the Chief of Staff and CEO, you will play a key role in helping Herbal Goodness scale efficiently while maintaining our commitment to quality, compliance, and customer satisfaction.

If you are a self-driven leader who is passionate about operational excellence, enjoys learning, loves AI and technology, thrives in fast-paced environments, enjoys building systems from the ground up, and has experience in the neutraceuticals, food, beverage, or consumer packaged goods (CPG) industries, we would love to hear from you.

About Herbal Goodness

Herbal Goodness is a premium wellness brand based in McKinney, Texas. We source high-quality herbs and superfoods from around the world and manufacture products that support holistic wellness, including teas, liquid extracts, supplements, and functional wellness products.

We are a mission-driven company committed to making a positive impact. Through our partnership with WAAW Foundation, we donate 10% of profits to support girls' education and STEM opportunities in Africa.

Our vision is to build a globally recognized wellness brand while maintaining excellence in quality, innovation, and social impact.

Key Responsibilities

1. Strategic Business Leadership

Operational Leadership

• Serve as the operational partner to the Chief of Staff and CEO.
• Participate in strategic planning and execution of short-, medium-, and long-term company objectives.
• Translate the company vision into operational execution plans.
• Lead cross-functional initiatives that drive business growth and scalability.

Business Performance

• Develop and monitor operational KPIs, scorecards, and reporting systems.
• Identify opportunities to improve productivity, efficiency, and profitability.
• Drive a culture of accountability, ownership, and continuous improvement.

Cost Optimization & Profitability

• Lead initiatives to reduce Cost of Goods Sold (COGS) and improve gross margins.
• Identify opportunities for operational efficiencies across procurement, manufacturing, warehousing, and fulfillment.
• Support inventory reduction initiatives while maintaining service levels and product availability.

2. Manufacturing & Facility Operations

Manufacturing Leadership

• Lead and oversee internal tea and liquid manufacturing operations.
• Develop production schedules and capacity planning processes.
• Ensure operational readiness for future manufacturing expansion.

Facility Management

• Oversee warehouse operations, facility organization, safety, and process optimization.
• Improve warehouse layout, inventory flow, and productivity.
• Establish scalable systems to support future growth.

Quality & Compliance

• Ensure compliance with FDA regulations and dietary supplement manufacturing requirements.
• Drive implementation and adherence to FDA 21 CFR Part 111 standards.
• Maintain and improve quality management systems.
• Support internal audits, supplier audits, and regulatory inspections.

Certifications

• Lead and support efforts to obtain and maintain:
  • cGMP Certification
  • Organic Certification
  • SQF Certification
  • Other relevant quality certifications

ERP & Systems Ownership

• Own and optimize ERP implementation across manufacturing, warehousing, inventory, and fulfillment operations.
• Ensure data accuracy and process consistency across systems.

3. Supply Chain & Inventory Management

Demand Planning & Forecasting

• Lead forecasting and inventory planning activities.
• Minimize stock-outs while reducing excess inventory.
• Improve inventory turns and cash flow performance.

Procurement & Vendor Management

• Develop and manage relationships with suppliers and contract manufacturers.
• Negotiate favorable pricing and service agreements.
• Ensure supplier compliance and quality standards.

Inventory Management

• Establish strong inventory control processes.
• Drive inventory accuracy through cycle counts and reconciliation.
• Manage inventory reductions and discontinued-product initiatives.

Fulfillment Operations

• Oversee direct-to-consumer (DTC), Amazon, Walmart, wholesale, and retail fulfillment.
• Improve shipping efficiency and customer satisfaction.
• Monitor freight costs and logistics performance.

4. Team Leadership & Development

People Leadership

• Lead warehouse, fulfillment, manufacturing, customer service, and supply chain teams.
• Recruit, develop, coach, and retain high-performing team members.
• Foster a culture of accountability and ownership.

Performance Management

• Develop departmental KPIs and EOS Rocks.
• Conduct regular performance reviews and coaching sessions.
• Ensure alignment between departmental goals and company objectives.

SOP Development

• Build and maintain scalable Standard Operating Procedures (SOPs).
• Drive process documentation and operational consistency.
• Support continuous improvement initiatives throughout the organization.

Qualifications

Experience

• 5–7+ years of leadership experience in:
  • Consumer Packaged Goods (CPG)
  • Dietary Supplements
  • Nutraceuticals
  • Food & Beverage Manufacturing
  • Related industries

Technical Expertise

• Strong understanding of:
  • FDA 21 CFR Part 111
  • cGMP requirements
  • Quality systems
  • Ai for Inventory management
  • Ai and Supply chain operations
  • Demand planning
  • ERP systems

Leadership Skills

• Proven experience building teams and systems.
• Strong project management and execution capabilities.
• Excellent communication and organizational skills.

Builder Mindset

We are looking for someone who enjoys creating order from complexity.

You are not simply maintaining existing systems—you are helping build the operational foundation for a company entering its next phase of growth.

You are comfortable operating in an entrepreneurial environment while bringing structure, discipline, and scalability.

Key Success Metrics

• Inventory Accuracy ≥ 98%
• Inventory Turns Improvement
• Reduction in Stock-Outs
• COGS Reduction Targets
• Gross Margin Improvement
• On-Time Fulfillment Performance
• Manufacturing Efficiency Metrics
• ERP Adoption & Accuracy
• Team KPI Achievement
• Regulatory & Certification Compliance

Why Join Herbal Goodness?

Make an Impact

Help shape the future of a purpose-driven wellness company committed to changing lives through health and education.

Build Something Meaningful

Play a key role in scaling manufacturing, operations, and supply chain systems that will support significant long-term growth.

Growth Opportunity

Work directly with senior leadership and gain exposure to strategic initiatives, business scaling, acquisitions, operational transformation, and future exit planning.

Mission-Driven Culture

Join a passionate, entrepreneurial team that values innovation, accountability, excellence, continuous learning, and social impact.