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Helpline Worker Jobs (NOW HIRING)

United Way of Houston

The HELPLINE Supervisor provides oversight and support to Call Specialists and manages the ... Effective listening skills; ability to analyze and problem solve with co-workers and clients.

JCS AND MASADA

Helpline Counselor

Miami, FL · Hybrid

$25/hr

The Helpline Counselor provides telephone information, referrals, crisis counseling as well as ... Maintains an effective working relationship with colleagues through the use of appropriate ...

Community Legal Services

Helpline Staff Attorney

$70K/yr

Helpline Attorney Description: Community Legal Services (CLS), is seeking a full time Staff ... Experience with working in a rapid-paced environment with a high capacity to prioritize and manage ...

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Helpline Worker information

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How much do helpline worker jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for helpline worker in the United States is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a helpline worker?

Helpline workers are trained professionals who provide support, information, and guidance to people in need, often over the phone, online, or via text. They assist individuals facing crises, mental health challenges, or those seeking information about available services. Helpline workers listen empathetically, assess the caller's situation, offer emotional support, and may refer them to appropriate resources or emergency help if needed. Their role is crucial in offering immediate help and connecting people to longer-term assistance.

What are the key skills and qualifications needed to thrive as a helpline worker, and why are they important?

To thrive as a Helpline Worker, you need strong active listening, problem-solving, and crisis intervention skills, often supported by a background in social work, counseling, or psychology. Familiarity with call management systems, confidential record-keeping software, and sometimes crisis intervention certifications are commonly required. Exceptional empathy, patience, and the ability to remain calm under pressure help individuals stand out in this role. These skills are crucial for providing effective emotional support, accurate information, and timely assistance to people in distress.

What are some common challenges faced by helpline workers, and how can they effectively manage stress on the job?

Helpline workers frequently handle emotionally charged conversations, often with individuals in crisis or distress. This can be emotionally demanding and may lead to compassion fatigue or burnout if not managed properly. To cope, many helpline organizations offer regular supervision, peer support groups, and training in stress management and self-care techniques. Maintaining clear boundaries and practicing active self-care are essential strategies for sustaining long-term effectiveness and well-being in this role.

What is the difference between Helpline Worker vs Crisis Counselor?

AspectHelpline WorkerCrisis Counselor
CredentialsHigh school diploma or equivalent; some roles may require certificationOften requires certification or licensure, such as crisis intervention training
Work EnvironmentCall centers, community helplines, online chat servicesCounseling centers, hospitals, mental health clinics
Employer & IndustryNonprofits, government agencies, mental health organizationsHealthcare providers, mental health agencies, hospitals

While both roles involve providing support over the phone or online, Helpline Workers typically handle initial calls and provide information or referrals, whereas Crisis Counselors offer more in-depth mental health support and intervention. The roles often overlap, but Crisis Counselors usually require additional mental health training and certifications.

More about Helpline Worker jobs

What states have the most Helpline Worker jobs?

States with the most job openings for Helpline Worker jobs include:

What are popular job titles related to Helpline Worker jobs?

For Helpline Worker jobs, the most frequently searched job titles are:

Helpline Worker jobs near you
Infographic showing various Helpline Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 69% Physical, 2% Hybrid, and 29% Remote job distribution, with an average salary of $35,171 per year, or $16.9 per hour.

Overnight Helpline Specialist (In Office Position)

Fargo, ND • On-site

FirstLink
See more jobs at FirstLinkexternal

$21/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 17 days ago

Job description

FirstLink is looking for Overnight Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.
The Overnight shift at FirstLink works from 12AM-8AM, and is part of the holiday rotation. This position will work one weekend day every week. The rotations we typically have available are Tuesday-Saturday and Sunday-Thursday; final schedule will be determined at the end of training.
FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.
  • Training is Monday-Friday, and will be completed on a schedule of 8AM-4PM or 12PM-8PM.

Are you ready for an exciting opportunity? Apply today!
Job Type: Full-time
Salary: $21.00 per hour
Benefits:
  • Employee Assistance Program
  • 100% paid health, dental, and vision insurance (for the employee only)
  • Long-term and short-term disability
  • Life insurance
  • 12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:
  • 12AM-8AM
  • Overnight shift
  • Holidays
  • Weekend availability
    • Tuesday - Saturday
    • Sunday - Thursday
    • Determined at end of training.

Required Education and Experience:
  • Must have a high school diploma or GED
  • Must be 18 years of age or older
  • Must be able to read, write, and follow oral or written instructions
  • Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person

Apply