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Helpline Operator Jobs (NOW HIRING)

Archer Daniels Midland

Operating in a fast-paced, global, and highly regulated environment, this role acts as a trusted ... Analyze helpline and case data to identify systemic issues, training needs, program improvement ...

OnePack Hospitality

Dishwasher

Gretna, LA · On-site

$12 - $13/hr

... operating, and innovating diverse restaurant concepts. We foster a top-notch employee culture ... Helpline cooks properly prep, store, and date food Qualifications: * Previous knowledge of food ...

MCUL

Regulatory Compliance Specialist

Lansing, MI · Hybrid

This role manages Compliance Helpline inquiries, contributes to regulatory comment efforts ... Committed to maintaining confidentiality and operating with integrity and professionalism.

MCUL

Regulatory Compliance Specialist

Lansing, MI · Hybrid

This role manages Compliance Helpline inquiries, contributes to regulatory comment efforts ... Committed to maintaining confidentiality and operating with integrity and professionalism.

newcell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Provides support on the IT HelpLine including periodic on - call hours. Communication * * Keeps ... Experience with Windows operating systems, Microsoft Office, and associated productivity ...

North Wind Group

Facilities Laborer 04171 NWP

Moab, UT

$16.50 - $20.25/hr

Safely operating tools and equipment in different configurations as assigned. * Properly completing ... Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

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Helpline Operator information

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How much do helpline operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpline operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are some of the main challenges faced by helpline operators, and how can they effectively manage them?

Helpline Operators often encounter high-stress situations, including calls from individuals in crisis or distress. Managing emotional fatigue and maintaining professionalism while showing empathy are common challenges in this role. Effective operators utilize active listening skills, follow established protocols, and practice self-care to avoid burnout. Regular supervision, peer support, and ongoing training are also important for managing the emotional demands and ensuring the highest quality of service.

What is a helpline operator?

Helpline operators are professionals who answer calls, messages, or online inquiries from individuals seeking assistance, information, or support. They work for organizations such as crisis hotlines, customer service centers, healthcare lines, or government agencies. Helpline operators listen to callers’ concerns, provide accurate information, offer emotional support, and may refer individuals to appropriate services or resources. Their goal is to help people resolve problems or cope with difficult situations in a compassionate and efficient manner.

What is the difference between Helpline Operator vs Customer Service Representative?

AspectHelpline OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, support lines, emergency helplinesRetail, call centers, online support
Employer & IndustryHealthcare, social services, emergency servicesRetail, tech, finance, various industries
Common Search & ComparisonOften compared for communication and support rolesBroader customer support roles

Helpline Operators primarily handle emergency, healthcare, or social support calls, often working in specialized environments. Customer Service Representatives work across various industries, providing general support and assistance. While both roles require strong communication skills, Helpline Operators typically focus on urgent or sensitive issues within specific sectors.

What are the key skills and qualifications needed to thrive as a helpline operator, and why are they important?

To excel as a Helpline Operator, you typically need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes crisis intervention training or certifications are often required. Patience, emotional resilience, and empathy are crucial soft skills that help operators effectively support callers in distress. These competencies ensure accurate information, compassionate service, and efficient problem resolution for those seeking help.
More about Helpline Operator jobs
What states have the most Helpline Operator jobs? States with the most job openings for Helpline Operator jobs include:
What job categories do people searching Helpline Operator jobs look for? The top searched job categories for Helpline Operator jobs are:
Helpline Operator jobs near you
Infographic showing various Helpline Operator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Home Health RN, Weekend Part-Time

Sunshine Health Facilities

Spokane Valley, WA • On-site

Other

Re-posted 5 days ago

Job description

Schedule & Coverage

  • Shift:Friday at 5:00 PM to Monday at 8:00 AM.
  • Availability:Must remain available for phone triage and field deployment throughout the designated shift.

Position Overview

The Weekend Admissions and On-Call Nurse (RN) provides comprehensive, high-quality home health services from Friday evening through Monday morning. This dual-responsibility role manages the after-hours triage helpline and conducts in-person clinical visits, including Start of Care (SOC) admissions, Resumption of Care (ROC) assessments, and emergency PRN visits escalated via triage. This position utilizes an integrated AI ambient-documentation platform to capture real-time clinical notes and streamline OASIS drafting within the EMR.

  • High-Performing Team- Join a close-knit, supportive group of clinicians, therapists, and aides. You'll have a chance to set your own schedule and manage a caseload of patients while collaborating with top notch therapists and clinical managers.
  • Locally Owned & Operated- Serving Spokane for 70+ years with deep community roots.
  • Reduced charting burden- We are currently the only home health agency in the County that is utilizing OASIS assessment AI enabled charting. This is reducing paperwork time on start of care assessments by over an hour per patient and improving accuracy while allowing more face-to-face time with each patient.
  • Growth Opportunities- We're expanding and creating new opportunities for career advancement.
  • Low Staff Turnover- High employee satisfaction and strong workplace culture.

Key Responsibilities

1. Clinical Assessments, Admissions & AI Documentation

  • SOC & ROC Management:Complete comprehensive, timely assessments for Start of Care (SOC) and Resumption of Care (ROC) admissions according to Medicare conditions of participation and agency policies.
  • AI Platform Utilization:Leverage the agency's AI clinical scribe/documentation platform during field assessments to capture patient interactions, generate draft clinical narratives, and accelerate OASIS completion.
  • Quality & Compliance:Review, edit, and validate all AI-generated draft documentation to ensure strict clinical accuracy, regulatory compliance, and alignment with the patient's true clinical presentation before final submission in the EMR.
  • Care Planning:Develop, implement, and update evidence-based plans of care in collaboration with physicians and the interdisciplinary team.

2. Triage & On-Call Coverage

  • Telephone Triage:Manage the after-hours helpline, assessing patient, caregiver, and referral inquiries using professional clinical judgment.
  • Escalation & PRN Visits:Deploy to the field to perform urgent, hands-on PRN visits when a patient's condition requires clinical intervention beyond telephonic guidance.
  • Care Coordination:Collaborate with on-call physicians, pharmacies, and families to manage acute changes in patient status and prevent unnecessary hospitalizations.

Benefits & Perks

  • Free CPR recertification
  • Annual company events including summer picnic and annual employee recognition meeting
  • Year-round employee appreciation events and activities
  • Employee emergency financial assistance fundraising events
  • Free Flu, COVID, Hep B vaccines

About Sunshine Health Facilities

Sunshine Health Facilities has been a trusted provider of long-term and acute care services in the Spokane region for over 70 years. We offer a full continuum of care, including short-term rehab, behavioral health, memory care, and home health. Our mission is to deliver compassionate, quality care with respect and dignity in every interaction.

Ready to Join a Top-Rated Team That Feels Like Family?
Apply today and help us continue setting the standard in home health care.

Sunshine Health Facilities is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apply