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Helpline Operator Jobs (NOW HIRING)

North Wind Group

Facilities Laborer 04171 NWP

Moab, UT · On-site

$16.50 - $20.25/hr

Safely operating tools and equipment in different configurations as assigned. * Properly completing ... Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind Group

Facilities Laborer 04171 NWP

Moab, UT · On-site

$16.50 - $20.25/hr

Safely operating tools and equipment in different configurations as assigned. * Properly completing ... Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

Asda

People Partner - South Coast

House, NM · Hybrid

$104K/yr

Lead and support organisational design, operating model and change initiatives, ensuring effective ... helpline, alongside discounts across a range of services and activities, from airport parking ...

Dexory

Legal Counsel

Wallingford, CT · Hybrid

... across our operating markets. Programme Development: Develop, implement and support compliance ... Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension ...

Nsight

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Provides support on the IT HelpLine including periodic on - call hours. Communication * * Keeps ... Experience with Windows operating systems, Microsoft Office, and associated productivity ...

Masonicare

CNA Home Health Aide (DAY SHIFT)

Enfield, CT · On-site

$14.75 - $19/hr

Chester Center Operatives Jobs1 * Wallingford Center Not reported Jobs1 * Wallingford Center ... HelpLine:888-332-0033 (tel:8883320033) Follow Masonicare: Copyright 2026 - All Rights Reserved ...

New Cell

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Provides support on the IT HelpLine including periodic on - call hours. Communication * * Keeps ... Experience with Windows operating systems, Microsoft Office, and associated productivity ...

Dexory

Platform Engineering Manager

Verda, LA · Hybrid

Track record of operating effectively in fast-paced, sometimes ambiguous environments where ... Private healthcare via Bupa with 24/7 medical helpline * Life insurance * Income protection

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Helpline Operator information

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How much do helpline operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpline operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are some of the main challenges faced by helpline operators, and how can they effectively manage them?

Helpline Operators often encounter high-stress situations, including calls from individuals in crisis or distress. Managing emotional fatigue and maintaining professionalism while showing empathy are common challenges in this role. Effective operators utilize active listening skills, follow established protocols, and practice self-care to avoid burnout. Regular supervision, peer support, and ongoing training are also important for managing the emotional demands and ensuring the highest quality of service.

What is a helpline operator?

Helpline operators are professionals who answer calls, messages, or online inquiries from individuals seeking assistance, information, or support. They work for organizations such as crisis hotlines, customer service centers, healthcare lines, or government agencies. Helpline operators listen to callers’ concerns, provide accurate information, offer emotional support, and may refer individuals to appropriate services or resources. Their goal is to help people resolve problems or cope with difficult situations in a compassionate and efficient manner.

What is the difference between Helpline Operator vs Customer Service Representative?

AspectHelpline OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, support lines, emergency helplinesRetail, call centers, online support
Employer & IndustryHealthcare, social services, emergency servicesRetail, tech, finance, various industries
Common Search & ComparisonOften compared for communication and support rolesBroader customer support roles

Helpline Operators primarily handle emergency, healthcare, or social support calls, often working in specialized environments. Customer Service Representatives work across various industries, providing general support and assistance. While both roles require strong communication skills, Helpline Operators typically focus on urgent or sensitive issues within specific sectors.

What are the key skills and qualifications needed to thrive as a helpline operator, and why are they important?

To excel as a Helpline Operator, you typically need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes crisis intervention training or certifications are often required. Patience, emotional resilience, and empathy are crucial soft skills that help operators effectively support callers in distress. These competencies ensure accurate information, compassionate service, and efficient problem resolution for those seeking help.
More about Helpline Operator jobs
What states have the most Helpline Operator jobs? States with the most job openings for Helpline Operator jobs include:
What job categories do people searching Helpline Operator jobs look for? The top searched job categories for Helpline Operator jobs are:
Helpline Operator jobs near you
Infographic showing various Helpline Operator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Materials Customer Support Specialist

landstar

Jacksonville, FL

Other

Posted 6 days ago

Landstar rating

7.0

Company rating: 7.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

211th of 359 rated logistics

Job description

Location: Onsite, Jacksonville  

Schedule: Monday–Friday 8-5pm 

 

What work will you perform?

As a Materials Customer Support Specialist, you'll serve as a trusted resource for Owner Operators (Business Capacity Owners), customers, Landstar Agents, and shippers by helping them navigate hazardous materials regulations and maintain compliance. You'll review shipping documentation, investigate compliance issues, provide guidance and coaching, assist with required training, and follow up to ensure regulatory requirements are met. Success in this role requires strong problem-solving skills, attention to detail, and the ability to communicate complex information clearly while managing multiple priorities in a fast-paced environment.  Individuals with compliance and/or regulatory experience across different industries are encouraged to apply as well as those with other experience as outlined below. 

Essential Responsibilities:

  • Review and research hazardous material shipping papers for required entries, per regulations
  • Identify root cause of hazmat violations on hazardous material shipments, shipping papers, and DOT roadside inspections
  • Resolve hazardous material non-compliance issues by counseling internal/external customers including, but not limited to owner operators, shippers, bill to customers, agents and their staff in an effective and professional manner
  • Monitor and follow-up to ensure compliance with company requirements and regulations
  • Assist internal/external customers with online training
  • Compose and submit challenges for incorrect violations issued on roadside inspections
  • Notify trainees of re-current hazmat training due dates and follow up
  • Notate Hazmat Helpline calls and counseling
  • Other duties as assigned

Required Minimum Experience and Education:

  • High School Diploma or equivalent.
  • 1 year administrative customer support

Preferred Experience and Education:

  • 6 months experience in regulatory compliance or safety
  • 6 months transportation experience
  • 6 months customer support contact center or helpdesk experience

Knowledge, Skills, and Abilities:

  • Ability to provide guidance, coaching, and counseling to customers while balancing empathy with adherence to company policies and procedures
  • Proven ability to thrive in a fast-paced, high-volume environment while maintaining accuracy, efficiency, and attention to detail.
  • Exceptional verbal communication skills with the ability to build rapport and maintain professionalism in every customer interaction.
  • Strong organizational and time management skills with the ability to prioritize competing tasks and manage frequent interruptions.
  • Ability to communicate effectively with individuals from diverse backgrounds, personalities, and cultures, including understanding a variety of regional and international accents.
  • Strong multitasking skills with the ability to navigate multiple systems, websites, portals, and software applications while engaging with customers over the phone.
  • Demonstrated ability to remain calm, patient, and professional when handling challenging, emotional, or difficult conversations.
  • Strong organizational and time management skills with the ability to prioritize competing tasks and manage frequent interruptions.

**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee.  Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

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