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Helpline Operator Jobs (NOW HIRING)

Facilities Laborer 04171 NWP

Moab, UT · On-site

$16.50 - $20.25/hr

Safely operating tools and equipment in different configurations as assigned. * Properly completing ... Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

... across our operating markets. Programme Development: Develop, implement and support compliance ... Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension ...

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Provides support on the IT HelpLine including periodic on - call hours. Communication * * Keeps ... Experience with Windows operating systems, Microsoft Office, and associated productivity ...

New

Track record of operating effectively in fast-paced, sometimes ambiguous environments where ... Private healthcare via Bupa with 24/7 medical helpline * Life insurance * Income protection

Help Desk Analyst I (Green Bay, WI)

Green Bay, WI · On-site

$20 - $27.25/hr

Provides support on the IT HelpLine including periodic on - call hours. Communication * * Keeps ... Experience with Windows operating systems, Microsoft Office, and associated productivity ...

New

* Pregnancy Decision Line is Care Net's national real time helpline for women and men considering ... Excels at operating in a fast-paced environment. * Excellent people principles, open to direction ...

Development Intern-Fall 2026 (Unpaid)

Greenville, SC · On-site

$13.25 - $17.75/hr

Our services include a 24/7 helpline, emergency shelters, therapy, case management, legal advocacy ... operating business hours (Monday-Friday, 8:30am-4:30pm) and some evening and weekend hours. There ...

Development Intern-Fall 2026 (Unpaid)

Greenville, SC · On-site

$13.25 - $17.75/hr

Our services include a 24/7 helpline, emergency shelters, therapy, case management, legal advocacy ... operating business hours (Monday-Friday, 8:30am-4:30pm) and some evening and weekend hours. There ...

Pregnancy Decision Line is Care Net's national real time helpline for women and men considering ... Excels at operating in a fast-paced environment. * Excellent people principles, open to direction ...

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Helpline Operator information

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How much do helpline operator jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for helpline operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are some of the main challenges faced by Helpline Operators, and how can they effectively manage them?

Helpline Operators often encounter high-stress situations, including calls from individuals in crisis or distress. Managing emotional fatigue and maintaining professionalism while showing empathy are common challenges in this role. Effective operators utilize active listening skills, follow established protocols, and practice self-care to avoid burnout. Regular supervision, peer support, and ongoing training are also important for managing the emotional demands and ensuring the highest quality of service.

What are helpline operators?

Helpline operators are professionals who answer calls, messages, or online inquiries from individuals seeking assistance, information, or support. They work for organizations such as crisis hotlines, customer service centers, healthcare lines, or government agencies. Helpline operators listen to callers’ concerns, provide accurate information, offer emotional support, and may refer individuals to appropriate services or resources. Their goal is to help people resolve problems or cope with difficult situations in a compassionate and efficient manner.

What is the difference between Helpline Operator vs Customer Service Representative?

AspectHelpline OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, support lines, emergency helplinesRetail, call centers, online support
Employer & IndustryHealthcare, social services, emergency servicesRetail, tech, finance, various industries
Common Search & ComparisonOften compared for communication and support rolesBroader customer support roles

Helpline Operators primarily handle emergency, healthcare, or social support calls, often working in specialized environments. Customer Service Representatives work across various industries, providing general support and assistance. While both roles require strong communication skills, Helpline Operators typically focus on urgent or sensitive issues within specific sectors.

What are the key skills and qualifications needed to thrive as a Helpline Operator, and why are they important?

To excel as a Helpline Operator, you typically need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes crisis intervention training or certifications are often required. Patience, emotional resilience, and empathy are crucial soft skills that help operators effectively support callers in distress. These competencies ensure accurate information, compassionate service, and efficient problem resolution for those seeking help.
More about Helpline Operator jobs
What states have the most Helpline Operator jobs? States with the most job openings for Helpline Operator jobs include:
What job categories do people searching Helpline Operator jobs look for? The top searched job categories for Helpline Operator jobs are:
Infographic showing various Helpline Operator job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 17% Full Time, 3% Part Time, 78% Nights, and 1% Summer. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.
Facilities Laborer 04171 NWP

Facilities Laborer 04171 NWP

North Wind Group

Moab, UT • On-site

$16.50 - $20.25/hr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 28 days ago


Job description

Location: Moab, Utah
Title: Facilities Laborer
Schedule (FT/PT): Regular Full Time
Travel Required: No
Government Clearance: Ability to Obtain

Portage, Inc., is a technically diverse company providing consulting and project execution services to clients on their environmental, engineering, and infrastructure projects. Since its establishment in Idaho Falls in 1992, Portage has completed over $1.2 billion of projects focused primarily on investigations, remedial/response actions, and removal of radiological, hazardous, and toxic waste for federal, state, tribal, and local governments and private industry clients. Portage is ISO9001 certified and has an active NQA-1 compliant Quality Assurance Program. Portage is based in Idaho Falls, Idaho, with satellite offices throughout the country. On January 20, 2017, Portage, Inc., was acquired by North Wind Group.
POSITION PURPOSE:

A General Laborer for the Moab Uranium Mill Tailings Remedial Action (UMTRA) Project performs construction, maintenance, and janitorial tasks at the Moab and Crescent Junction sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Conduct routine and corrective repairs and services on site buildings, facilities, and equipment.
  • Perform cleaning and decontamination activities.
  • Performing all duties in accordance with project policies and procedures, and complying with all federal, state, and local regulations for secure and safe operation.
  • Conducting a thorough inspection of the tools and equipment assigned.
  • Safely operating tools and equipment in different configurations as assigned.
  • Properly completing all necessary paperwork as required by project procedures and federal, state, and local laws.
  • Performing work required in a timely manner and maintaining adequate production in order to meet service schedules.

MINIMUM QUALIFICATIONS:
Education and Experience:

  • High School diploma or equivalent.
  • 0-3 years of experience construction, maintenance, and/or janitorial duties.

Skills and Abilities:

  • Ability to clearly communicate professionally, both orally and in written form, and to maintain records related to the job.
  • Motivated and willing to work as part of a team and perform multiple job functions.
  • Possess the ability to execute tasks after receiving written or oral instructions.
  • Ability to work a flexible schedule, including overtime, weekends, and night shifts, pending demand.

Special Requirements:

  • Must pass pre-employment background check.
  • Must pass pre-employment drug testing.
  • Must have a valid driver license.
  • Proof of citizenship will be required as a condition of employment.
  • Ability to pass U.S. Government employment background check and acquire U.S. Government Personal Identity Verification (PIV) credential card.


PREFERRED QUALIFICATIONS:

Ability to qualify as a U.S. Department of Energy (DOE) Radiation Worker II and complete Occupational Safety and Health Administration (OSHA) Hazardous Waste Operations and Emergency Response (HAZWOPER) worker qualification and pass a HAZWOPER/respirator user medical exam.
PHYSICAL DEMANDS:

Ability to work in different types of personal protective equipment (half-face, full-face respirators, Tyvek, etc.) while performing various tasks/activities (e.g., climbing, walking, stopping, etc.) in different work environments (e.g., cold, heat, etc.). Physically able to perform job tasks, including lifting up to 50 lbs alone.
WORKING ENVIRONMENT:

This position will work primarily outdoors with exposure to all weather conditions and temperature extremes.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.


North Wind Group logo

About North Wind Group

Sourced by ZipRecruiter

North Wind Group is a renowned engineering, construction, environmental, and technical services firm based in Idaho Falls, ID, United States. This U.S owned firm, with its robust portfolio, offers a wide range of services including, but not limited to, infrastructure, waste management, remediation, environmental, and construction services. North Wind Group was established in 1997 and since then, it has expanded its operations across the United States, becoming a national provider of high-quality, cost-effective technical and engineering solutions. The company's core values express its commitment to safety, integrity, customer service, innovation, and teamwork, which are all critical to its mission of delivering innovative and sustainable solutions aimed to protect the environment and improve the lives of communities.

Industry

Government relations and lobbying services

Company size

501 - 1,000 Employees

Headquarters location

Idaho Falls, ID, US

Year founded

1997

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