Helpline Operator Jobs in California (NOW HIRING)

Helpline Youth Counseling (HYC), a nonprofit agency has been providing youth services in Southeast Los Angeles County since 1971 with a primary purpose of providing therapeutic counseling and assistance to at-risk, low-income children, youth and their families.

Mission

Themissionof Helpline Youth Counseling (HYC) is to help build individual, family, and community health, well-being, prosperity, and equity. HYC serves clients and community members with trauma-informed, strength-based prevention, early intervention, education, and treatment services.

Duties and Responsibilities: Under the direct supervision of the Director of Youth Services, the Certified Wellness Coach (CWC) will:

• Provide care that is child- and youth-centered, with a priority on primary prevention and early intervention. Scope of services include, but are not limited to, Wellness Promotion and Education, Screening, Care Coordination and Extension, Individual Support, Group Support, and/or Crisis Referral.
• Work on site at various school campuses, including within the HYC operated Dream Resource Centers.
• Responsible for using the multi-Payer Fee Schedule to bill Medi-Cal for allowable services. Obtaining Medi-Cal insurance information to ensure clients are eligible for services.
• Support non-clinical behavioral health needs of children and youth (ages 0 - 25), with a focus on wellness promotion and preventative services
• Responsible for supporting the Center's operations, programs, provision of mentoring, tutoring, school supplies, interventions and referrals to appropriate mental health or wellness services.
• Provide a safe inclusive space for vulnerable students historically targeted for hate where they can safely study, build peer support, and become student leaders. Use effective, innovative, evidence-based, and community-identified practices.
• Conduct outreach to and engagement with unserved, underserved, and inappropriately served children and youth and their caregivers and persons with or at risk of behavioral health conditions.
• Promote wellness, recovery, resilience, and other positive behavioral health, and primary care outcomes of children and youth and their families.
• Work with school staff and other Dream Center staff and students to ensure that the Centers' operations work smoothly and serve students optimally.
• Responsible for implementing a sign-in process both to identify numbers and demographics of students; services accessed, and to identify students who may need higher levels of mental health or social emotional wellness services.
• Performs other duties as assigned.

REQUIREMENTS:

• Bachelor's degree in social work, human services addiction studies, psychology, sociology, and/or child development/early intervention required.
• Must have a minimum of 2,000 hours of field experience, complete application and become certified through the California Department of Health Care Access and Information (HCAI).
• Superb planning and organizational skills with a proven track record for strategic planning and execution.
• Experience in leading, facilitating engaging and/or organizing youth activities.
• Strong relationship-building/maintaining, networking skills, and great organizational skills.
• Competency to work with various ethnic/cultural groups.
• Ability to effectively communicate in written form as well as verbally.
• Willingness to work a flexible schedule, including evenings and weekends.
• Ability to pass background check and criminal clearance.

PREFERRED QUALIFICATIONS:

• Project Management experience is highly desired.
• Experience in working with a community-based organization and school districts.
• Bilingual in English and Spanish is highly desired.
• Experience in networking with schools, municipalities, and community agencies in providing youth services programs preferred.
• Experience working with Electronic Health Records (Exym)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.

HYC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. EMPLOYMENT CONSIDERATION IS MADE WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, GENDER IDENTITY, GENDER EXPRESSION, SEXUAL ORIENTATION, MARITAL STATUS, NATION ORIGIN, ANCESTRY, MILITARY OR VETERAN STATUS, INCLUDING PHYSICAL OR MENTAL DISABILITIES OR ANY OTHER LEGALLY PROTECTED STATUS.