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Helpline Operator Jobs (NOW HIRING)

Safe Harbor

Development Intern-Fall 2026 (Unpaid)

Greenville, SC · On-site

$13.25 - $17.75/hr

Our services include a 24/7 helpline, emergency shelters, therapy, case management, legal advocacy ... operating business hours (Monday-Friday, 8:30am-4:30pm) and some evening and weekend hours. There ...

Safe Harbor

Development Intern-Fall 2026 (Unpaid)

Greenville, SC · On-site

$13.25 - $17.75/hr

Our services include a 24/7 helpline, emergency shelters, therapy, case management, legal advocacy ... operating business hours (Monday-Friday, 8:30am-4:30pm) and some evening and weekend hours. There ...

Care Net

Pregnancy Decision Line Nurse Coach

* Pregnancy Decision Line is Care Net's national real time helpline for women and men considering ... Excels at operating in a fast-paced environment. * Excellent people principles, open to direction ...

GovernmentJobs.com

DMH Clinician

Norwalk, CA · On-site

$56K - $74K/yr

Mental Health Clinician Helpline Youth Counseling (HYC), a nonprofit agency located in Norwalk, has ... Familiar with Windows operating system, MS Word, Excel, and Outlook, able to compose and type up ...

CARE NET

Pregnancy Decision Line Nurse Coach

Leesburg, VA · On-site

$27 - $30.77/hr

Pregnancy Decision Line is Care Net's national real time helpline for women and men considering ... Excels at operating in a fast-paced environment. * Excellent people principles, open to direction ...

Safe Harbor

Development Intern-Fall 2026 (Unpaid)

Greenville, SC · On-site

$13.25 - $17.75/hr

Our services include a 24/7 helpline, emergency shelters, therapy, case management, legal advocacy ... operating business hours (Monday-Friday, 8:30am-4:30pm) and some evening and weekend hours. There ...

North Wind Group

$16.50 - $20.25/hr

... Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance. North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.

Thrive Pet Healthcare

Veterinary Technician

Hurst, TX · On-site

Operating digital radiography and advanced diagnostic equipment * Administering medications and ... Helpline, online booking, and flexible financial options make accessing quality care simpler ...

Dexory

Resourcer

Wallingford, CT

... four Operating Principles: * Performance: High standards, outstanding results, * Impact: Big ... Private healthcare via Bupa with 24/7 medical helpline * Life insurance * Income protection

Dexory

Senior Infrastructure Engineer

Verda, LA · Hybrid

$97K - $131K/yr

... Operating Principles: Performance: High standards, outstanding results, Impact: Big challenges ... Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension ...

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Helpline Operator information

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How much do helpline operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for helpline operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are some of the main challenges faced by helpline operators, and how can they effectively manage them?

Helpline Operators often encounter high-stress situations, including calls from individuals in crisis or distress. Managing emotional fatigue and maintaining professionalism while showing empathy are common challenges in this role. Effective operators utilize active listening skills, follow established protocols, and practice self-care to avoid burnout. Regular supervision, peer support, and ongoing training are also important for managing the emotional demands and ensuring the highest quality of service.

What is a helpline operator?

Helpline operators are professionals who answer calls, messages, or online inquiries from individuals seeking assistance, information, or support. They work for organizations such as crisis hotlines, customer service centers, healthcare lines, or government agencies. Helpline operators listen to callers’ concerns, provide accurate information, offer emotional support, and may refer individuals to appropriate services or resources. Their goal is to help people resolve problems or cope with difficult situations in a compassionate and efficient manner.

What is the difference between Helpline Operator vs Customer Service Representative?

AspectHelpline OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, support lines, emergency helplinesRetail, call centers, online support
Employer & IndustryHealthcare, social services, emergency servicesRetail, tech, finance, various industries
Common Search & ComparisonOften compared for communication and support rolesBroader customer support roles

Helpline Operators primarily handle emergency, healthcare, or social support calls, often working in specialized environments. Customer Service Representatives work across various industries, providing general support and assistance. While both roles require strong communication skills, Helpline Operators typically focus on urgent or sensitive issues within specific sectors.

What are the key skills and qualifications needed to thrive as a helpline operator, and why are they important?

To excel as a Helpline Operator, you typically need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes crisis intervention training or certifications are often required. Patience, emotional resilience, and empathy are crucial soft skills that help operators effectively support callers in distress. These competencies ensure accurate information, compassionate service, and efficient problem resolution for those seeking help.
More about Helpline Operator jobs
What states have the most Helpline Operator jobs? States with the most job openings for Helpline Operator jobs include:
What job categories do people searching Helpline Operator jobs look for? The top searched job categories for Helpline Operator jobs are:
Helpline Operator jobs near you
Infographic showing various Helpline Operator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Development Intern-Fall 2026 (Unpaid)

Safe Harbor

Greenville, SC

$13.25 - $17.75/hr

Part-time, Internship

Re-posted 8 days ago

Job description

About Safe Harbor: Safe Harbor is a private 501(c)3 nonprofit organization that provides pathways for people impacted by domestic abuse to survive and thrive and raises awareness of domestic abuse through community engagement and education in Greenville, Anderson, Oconee, and Pickens Counties. Our services include a 24/7 helpline, emergency shelters, therapy, case management, legal advocacy, housing assistance, and trainings through education and prevention.

Internship Summary: As a Development Intern, you will assist with donor communications and stewardship efforts while supporting the planning and execution of fundraising initiatives and events. You will help with database maintenance and updating, ensuring accuracy and confidentiality of donor and client records. In addition, you will collaborate with development team members as needed to create reports, presentations, or materials, track and fulfill program needs, conduct research for community partnering opportunities, and engage in outreach activities.

This internship will take place in-person primarily at Safe Harbor offices and facilities in Greenville County and requires availability to work during operating business hours (Monday-Friday, 8:30am-4:30pm) and some evening and weekend hours. There will be occasional travel required to community partner or Safe Harbor facilities in Greenville, Oconee, Anderson, or Pickens Counties.

This internship is part time and unpaid but will fulfill practicum requirements for many major programs.

When applying, please provide 2-3 references with name, title/position, relationship to you, and contact information (email and phone number). At least one reference must be academic in nature such as an advisor or professor.


Reports To: Development Manager

Job Responsibilities

  • Assist with community engagement efforts which may include attending tabling events, facilitating Safe Harbor informational presentations
  • Track and assist in the distribution of outreach materials in the community
  • Maintain and update donor database, ensuring accuracy and confidentiality of records
  • Assist with donor communications, including making phone calls, drafting thank-you letters and emails, and preparing and sending tax receipts
  • Help organize and promote seasonal fundraising initiatives
  • Support event planning, communications, and setup for fundraising and donor appreciation events
  • Conduct research to identify prospective donors and community partnering opportunities
  • Assist in contacting and securing in-kind donations for ongoing program needs and client events
  • Collaborate with the Development Team on additional support projects as needed

Essential Qualifications

  • Excellent communication skills both verbal and written; public speaking experience preferred
  • Self-motivated and detail-oriented with ability to work on and prioritize various tasks independently
  • Strong research skills with the ability to find, organize, and summarize information from a variety of sources
  • Positive attitude, initiative, and willingness to learn new skills and take on diverse responsibilities
  • Enjoys working collaboratively with others in group settings
  • Ability to maintain confidentiality and handle sensitive information with professionalism and discretion
  • Ability to work a weekly minimum of 4 hours during business hours (M-F, 8:30am-4:30pm) plus occasional evening and weekend hours
  • Comfortable working in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and learning to navigate donor database software (Bloomerang); Canva experience a plus
  • Possession of a valid Driver's License and/or reliable transportation for internship-related travel

Apply