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Helpline Operator Jobs (NOW HIRING)

Saronic Technologies

Boat Captain

Virginia Beach, VA · On-site

Minimum 3 years experience operating vessels in coastal or open-ocean environments. * Strong ... Discounted pet insurance options including 24/7 Telehealth helpline * Additional Perks: Free lunch ...

Thrive Pet Healthcare

Veterinary Technician

Hurst, TX · On-site

Operating digital radiography and advanced diagnostic equipment * Administering medications and ... Helpline, online booking, and flexible financial options make accessing quality care simpler ...

Dexory

Senior Infrastructure Engineer

Verda, LA · Hybrid

$97K - $131K/yr

... Operating Principles: Performance: High standards, outstanding results, Impact: Big challenges ... Private healthcare via Bupa with 24/7 medical helpline Life insurance Income protection Pension ...

North Wind Group

$16.50 - $20.25/hr

... Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance. North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.

North Wind Group

Decon Laborer 04151 NWP

Junction, UT · On-site

$15 - $18.25/hr

... Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance. North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.

North Wind Group

$16.50 - $20.25/hr

... Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance. North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.

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Helpline Operator information

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How much do helpline operator jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for helpline operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are some of the main challenges faced by Helpline Operators, and how can they effectively manage them?

Helpline Operators often encounter high-stress situations, including calls from individuals in crisis or distress. Managing emotional fatigue and maintaining professionalism while showing empathy are common challenges in this role. Effective operators utilize active listening skills, follow established protocols, and practice self-care to avoid burnout. Regular supervision, peer support, and ongoing training are also important for managing the emotional demands and ensuring the highest quality of service.

What are helpline operators?

Helpline operators are professionals who answer calls, messages, or online inquiries from individuals seeking assistance, information, or support. They work for organizations such as crisis hotlines, customer service centers, healthcare lines, or government agencies. Helpline operators listen to callers’ concerns, provide accurate information, offer emotional support, and may refer individuals to appropriate services or resources. Their goal is to help people resolve problems or cope with difficult situations in a compassionate and efficient manner.

What is the difference between Helpline Operator vs Customer Service Representative?

AspectHelpline OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, support lines, emergency helplinesRetail, call centers, online support
Employer & IndustryHealthcare, social services, emergency servicesRetail, tech, finance, various industries
Common Search & ComparisonOften compared for communication and support rolesBroader customer support roles

Helpline Operators primarily handle emergency, healthcare, or social support calls, often working in specialized environments. Customer Service Representatives work across various industries, providing general support and assistance. While both roles require strong communication skills, Helpline Operators typically focus on urgent or sensitive issues within specific sectors.

What are the key skills and qualifications needed to thrive as a Helpline Operator, and why are they important?

To excel as a Helpline Operator, you typically need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes crisis intervention training or certifications are often required. Patience, emotional resilience, and empathy are crucial soft skills that help operators effectively support callers in distress. These competencies ensure accurate information, compassionate service, and efficient problem resolution for those seeking help.
More about Helpline Operator jobs
What states have the most Helpline Operator jobs? States with the most job openings for Helpline Operator jobs include:
What job categories do people searching Helpline Operator jobs look for? The top searched job categories for Helpline Operator jobs are:
Helpline Operator jobs near you
Infographic showing various Helpline Operator job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 17% Full Time, 3% Part Time, 78% Nights, and 1% Summer. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.
Boat Captain

Boat Captain

Saronic Technologies

Virginia Beach, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Job Summary
We are seeking a highly skilled and experienced Boat Captain to support the deployment, testing, and operation of our autonomous surface vessels. This role is critical in bridging traditional marine operations with next-generation autonomy. As Boat Captain, you'll operate manned support vessels and assist in the oversight of autonomous systems during field tests, contributing directly to the development and validation of advanced maritime technologies.
Responsibilities:
  • Operate and maintain company-owned support vessels during field trials and test events.
  • Lead safe deployment, recovery, and towing operations of ASVs in various maritime environments.
  • Collaborate closely with engineers, autonomy developers, and mission planners to execute test plans.
  • Ensure all maritime operations comply with local, state, and federal regulations, including USCG standards.
  • Participate in safety assessments and contribute to operational planning and risk mitigation.
  • Support logistics, maintenance, and troubleshooting of vessels and onboard systems.
  • Act as the on-water safety lead during test operations.
Qualifications:
  • Valid U.S. Coast Guard Captain's License, Near Coastal or greater (e.g., OUPV Near Coastal, or Master 25/50/100 GRT Near Coastal or Oceans), with a Towing Endorsement
  • Minimum 3 years experience operating vessels in coastal or open-ocean environments.
  • Strong knowledge of maritime safety, navigation, and emergency procedures.
  • Comfortable operating in a dynamic startup environment and willing to "wear many hats."
  • Excellent communication and leadership skills in high-tempo operational settings.
  • Physically capable of working on boats in variable weather and sea conditions.
Preferred Qualifications:
  • Radar Observer
  • FCC Marine Radio Operator Permit (MROP)
  • STCW Basic Safety Training
  • First Aid / CPR / AED
  • Experience supporting military or government maritime operations.
  • Familiarity with autonomous or remotely operated marine vehicles.
  • Background in marine electronics, navigation systems, or mechanical systems.
  • Security clearance or ability to obtain one.
Physical Demands:
  • Ability to certify as "fit for work" by demonstrating ability to swim and tread water
  • Frequently and repetitively, lift, push and carry up to 75 lbs.
  • Will be exposed to marine environments, including sun, wind, rain, cold, and saltwater spray, often for extended periods
  • Must be able to operate in daylight, low-light, and night conditions using marine navigation systems and visual cues
  • Ability to perform physically demanding work for extended periods of time, up to 12 hours/day
  • The ability to carry 20 lbs. up and down stairs

Benefits:
  • Medical Insurance: Comprehensive health insurance plans covering a range of services
  • Saronic pays 100% of the premium for employees and 80% for dependents
  • Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
  • Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
  • Time Off: Generous PTO and Holidays
  • Parental Leave: Paid maternity and paternity leave to support new parents
  • Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
  • Retirement Plan: 401(k) plan with company match
  • Stock Options: Equity options to give employees a stake in the company's success
  • Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
  • Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
  • Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

If this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.

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