ZipRecruiter

Log In

1

Helpline Agent Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsHelpline Agent Jobs

Helpline Agent information

What are the key skills and qualifications needed to thrive as a Helpline Agent, and why are they important?

To thrive as a Helpline Agent, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is typically required. Patience, emotional resilience, and problem-solving skills help agents effectively support callers in stressful or urgent situations. These skills ensure accurate assistance, high customer satisfaction, and efficient resolution of concerns.

What is the difference between Helpline Agent vs Customer Service Representative?

AspectHelpline AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and problem-solvingHigh school diploma or equivalent; training in customer interaction
Work EnvironmentCall centers, support lines, remote or on-siteRetail stores, call centers, offices
Industry UsageHealthcare, tech support, government helplinesRetail, telecom, banking
Common Search IntentProviding technical or health support via helplineAssisting customers with products or services

Helpline Agents primarily focus on providing specialized support through dedicated helplines, often in technical, healthcare, or government sectors. Customer Service Representatives handle general customer inquiries across various industries. While both roles require strong communication skills and similar credentials, Helpline Agents typically work in more specialized environments, offering targeted assistance via phone or online support channels.

What are some common challenges faced by Helpline Agents and how can they be managed?

Helpline Agents often encounter callers who are distressed or experiencing crises, which can be emotionally challenging. Managing high call volumes and maintaining composure under pressure are typical aspects of the role. To handle these challenges, agents receive training in active listening, empathy, and de-escalation techniques, and many organizations provide access to supervisory support or peer debriefing sessions. Practicing self-care and utilizing available resources can help agents maintain their well-being and effectiveness on the job.

What are Helpline Agents?

Helpline Agents are customer service professionals who provide support, information, and assistance to people seeking help via phone, chat, email, or other communication channels. They listen to callers' concerns, answer questions, and guide them to appropriate resources or solutions. Helpline Agents often work in fields such as healthcare, mental health, crisis intervention, technical support, or government services. Their main goal is to offer timely, empathetic, and accurate assistance to those in need.
More about Helpline Agent jobs
What job categories do people searching Helpline Agent jobs look for? The top searched job categories for Helpline Agent jobs are:
Helpline Agent jobs near you
Infographic showing various Helpline Agent job openings in the United States as of May 2026, with employment types broken down into 100% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.
Licensed Life and Health Insurance Consultant / Account Manager

Licensed Life and Health Insurance Consultant / Account Manager

NGM

Tampa, FL • Remote

$75K - $100K/yr

Full-time

Posted 10 days ago

Job description

We are seeking QUALIFIED individuals who are looking for unlimited growth protentional, who desire both the BEST Health Plans in the industry and the BEST STREET COMMISSIONS.

Huge opportunity to create a RESIDUAL INCOME and earn 6 FIGURES in your 1st Year!

Job Description:

We are growing and looking for motivated LICENSED LIFE & HEALTH AGENTS to join and help grow our team in the Atlanta area.

Position Details:

Consult with qualified individuals over the phone and the internet. You will be helping families, individuals, and businesses obtain insurance products that fit BOTH their needs and budget. As a professionally trained Sales Associate, you will have access to COMPANY PROVIDED LEADS to get started with our health plans; working directly with America's self-employed, small business owners and individuals to help them access a wide array of solutions. You are not alone on your career path either -- we pride ourselves on having the most talented leadership and comprehensive training in the industry!

EXCLUSIVE NATIONAL ASSOCIATION (LEVEL COMMISSIONS EACH MONTH)

Here are just a few of the MUST HAVES and also exclusive benefits of NCBA:

  • · Unlimited Telemedicine Visits at NO CHARGE
  • · 24/7 Nurse Helpline & 24/7 Mental Health Hotline
  • · Behavioral Consultations & Telehealth
  • · Access to Maintenance and Immediate Need Medications at NO COST (depending on membership level)
  • · 100 FREE Select Blood Tests (only draw fee is charged) & 240 Select Allergy Tests (low cost and draw fee charge)
  • · Vision and Hearing Benefits - Aetna PPO Dental
  • · Up to $10,000 Accidental Benefit & Up to $10,000 Term Life Benefit
  • · Up to $100,000,000 Accidental Death & Dismemberment Benefit
  • · Legal and Identity Protection
  • · Medical History and Child ID Safety Cards

Sales Associates Qualifications:

  • 2 years experience in sales/customer service or related field
  • Computer and phone literacy
  • Superb work ethic
  • Goal-oriented
  • Excellent communication skills

Benefits:

  • Industry leading compensation and rewards programs
  • TWICE Weekly Direct Deposit
  • Performance Bonuses
  • 1st year income potential income level $75,000 and 100,000 + (Sr. Leaders $200,000+)
  • Residual Income
  • Company provided leads
  • Large Product Portfolio
  • Exotic Awards Trips
  • Career Advancement Based on Production

We will also look to INCREASE YOUR COMMISSION CONTRACT with carriers that match.

Company Description

National Group Marketing Headquartered in Dallas has been providing agents with supreme service since 1998. Our President Doug Chapman has over 30 years of experience in the insurance industry. Under the Leadership of Doug Chapman we strive to make sure our agents are award winning, top producers. Mentorship is often a key component when it comes to strengthening a business. Forming a working relationship with us will guide you through the insurance maze. Together we'll help you identify and provide the best income protection solutions for your clients.