ZipRecruiter

Log In

1

Helpline Agent Jobs (NOW HIRING)

SARSSM

Volunteer Advocate

Portland, ME · On-site

SARSSM is committed to being an agent of positive change through Advocacy, Intervention, Prevention ... Submit electronic documentation (e.g., helpline referrals, timesheets) * Maintain ongoing ...

Davies

... Agent to join our Vehicle Replacement Group team in Birmingham. This role will require you to ... EAP; 24/7 confidential helpline * 25 days holiday, increases to 26 days after 5 years and 27 after ...

Davies

... a Hire Agent to work within our Vehicle Replacement Group team in Birmingham. This role will ... EAP; 24/7 confidential helpline * 25 days holiday, increases to 26 days after 5 years and 27 after ...

SARSSM

SART and Outreach Advocate

Portland, ME · On-site

$24.04/hr

How would you like to be a change agent, working closely with our clients and community in a small ... Helpline duties include providing support & Advocacy with in person accompaniments and/or by ...

Capgemini

NY · On-site

$60 - $80/hr

Evaluating model and agent performance, identifying opportunities for continuous improvement with a ... But we went one step further by creating our own Capgemini Helpline offering therapeutical support ...

Capgemini

NY · On-site

$100 - $125/hr

Evaluating model and agent performance, identifying opportunities for continuous improvement with a ... But we went one step further by creating our own Capgemini Helpline offering therapeutical support ...

Capgemini

NY · On-site

$100 - $125/hr

... and agent architectures. Your mission will be to transform visionary concepts into fully ... But we went one step further by creating our own Capgemini Helpline offering therapeutical support ...

previous page

Showing results 21-38

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelpline Agent Jobs

Helpline Agent information

What is a helpline agent?

Helpline Agents are customer service professionals who provide support, information, and assistance to people seeking help via phone, chat, email, or other communication channels. They listen to callers' concerns, answer questions, and guide them to appropriate resources or solutions. Helpline Agents often work in fields such as healthcare, mental health, crisis intervention, technical support, or government services. Their main goal is to offer timely, empathetic, and accurate assistance to those in need.

What are the key skills and qualifications needed to thrive as a helpline agent?

To thrive as a Helpline Agent, you need strong communication skills, active listening abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is typically required. Patience, emotional resilience, and problem-solving skills help agents effectively support callers in stressful or urgent situations. These skills ensure accurate assistance, high customer satisfaction, and efficient resolution of concerns.

What are some common challenges faced by helpline agents and how can they be managed?

Helpline Agents often encounter callers who are distressed or experiencing crises, which can be emotionally challenging. Managing high call volumes and maintaining composure under pressure are typical aspects of the role. To handle these challenges, agents receive training in active listening, empathy, and de-escalation techniques, and many organizations provide access to supervisory support or peer debriefing sessions. Practicing self-care and utilizing available resources can help agents maintain their well-being and effectiveness on the job.

What is the difference between Helpline Agent vs Customer Service Representative?

AspectHelpline AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and problem-solvingHigh school diploma or equivalent; training in customer interaction
Work EnvironmentCall centers, support lines, remote or on-siteRetail stores, call centers, offices
Industry UsageHealthcare, tech support, government helplinesRetail, telecom, banking
Common Search IntentProviding technical or health support via helplineAssisting customers with products or services

Helpline Agents primarily focus on providing specialized support through dedicated helplines, often in technical, healthcare, or government sectors. Customer Service Representatives handle general customer inquiries across various industries. While both roles require strong communication skills and similar credentials, Helpline Agents typically work in more specialized environments, offering targeted assistance via phone or online support channels.

Can I work in a call center without experience?

Helpline agent positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Basic computer literacy and a friendly attitude are usually sufficient to start, with on-the-job training covering specific tools and procedures.

How can I become a helpline agent?

To become a helpline agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or counseling can be beneficial, and training is often provided by the employer. Proficiency with phone systems and the ability to handle sensitive situations are important for success in this role.
More about Helpline Agent jobs

What job categories do people searching Helpline Agent jobs look for?

The top searched job categories for Helpline Agent jobs are:

Helpline Agent jobs near you
Infographic showing various Helpline Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 67% In-person, and 33% Remote job distribution.

Volunteer Advocate

SARSSM

Portland, ME • On-site

Full-time

Re-posted 17 days ago

Job description

BECOME A VOLUNTEER ADVOCATE


Support Survivors. Deepen Your Impact.


Are you interested partnering in the empowerment process of victims, survivors and the people that care about them?


At Sexual Assault Response Services of Southern Maine (SARSSM), our Volunteer Advocates provide empathetic support and responsive referrals to individuals impacted by sexual assault, sexual harassment, stalking, and human trafficking.


SARSSM is committed to being an agent of positive change through Advocacy, Intervention, Prevention, and Engagement. We provide free, confidential services to individuals and communities across Cumberland and York Counties.


Qualifications

No prior experience is required-just a genuine desire to help and a willingness to learn.

  • Empathetic & Kind
  • Honest & Ethical
  • Patient
  • Responsive & Responsible
  • Willing & Coachable


Requirements

  • Must be 18 years or older
  • Complete 40 hours of Advocate Training, including all reading, discussions, and role-plays
  • Attendance is required for all sessions (participants may miss only one)
  • Agreement with SARSSM's Statement of Values & Practices
  • Must have reliable transportation
  • Background check required
  • Commit to monthly shifts for at least one year
  • Attend bi-monthly in-service meetings to maintain active volunteer status


What You'll Do

  • Provide crisis intervention by phone or in person, as needed
  • Submit electronic documentation (e.g., helpline referrals, timesheets)
  • Maintain ongoing communication with your Volunteer Supervisor
  • Attend mandatory in-service meetings to continue building your skills and stay connected with SARSSM's work


Why Volunteer With SARSSM?

  • Make a real, lasting impact in the lives of survivors
  • Build your skills and resume in advocacy, communication, and crisis response
  • Benefit from flexible scheduling coordinated in advance
  • Join a supportive, mission-driven community


A Commitment to Diversity

SARSSM supports all individuals-regardless of race, ethnicity, gender, gender expression, sexual orientation, income level, abilities, religion, or age. We seek volunteers who are committed to equity and inclusion and who will uphold the dignity and agency of every survivor. Bilingual candidates are strongly encouraged to apply.


What Will I Learn in Advocate Training?

Our training covers the core issues surrounding sexual violence, including:

  • The dynamics of sexual assault, harassment, stalking, and trafficking
  • Myth-busting and understanding the root causes of violence
  • Skills for providing support, crisis intervention, and survivor-centered communication

Upon completion, you'll receive a Certificate of Completion and will be ready to support survivors directly.


How Often Will I Volunteer?

We ask that each Volunteer Advocate:

  • Cover at least four helpline shifts per month
  • Commit to one year of service
  • Be especially open to night and weekend coverage, which are high-need times

Our helpline scheduler works with volunteers to create flexible, predictable schedules.


Ready to take the next step?
Join SARSSM as a Volunteer Advocate and be a vital part of the healing process for survivors in our community.

Apply