Helping People Jobs (NOW HIRING)

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Customer Experience Coordinator
Full-time | In-office | No nights, weekends, or holidays
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COMPENSATION & SCHEDULE
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$48,000 annual salary | Monday-Friday | No nights, weekends, or holidays
PTO accrual starts day one. Health insurance premiums 50-60% covered by the company.
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WHAT THIS JOB ACTUALLY IS
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You are the first voice a customer hears when they call about radon. Your job is to take that call, build enough trust in the conversation that they feel confident booking an appointment, and hand them off to the sales team ready to go. That's the most important thing you do.
The rest of the role is coordination and follow-through: scheduling across sales and production, handling admin tasks, managing the CRM, and making sure nothing falls through the cracks. The job is varied. No two days are exactly the same. The process is defined - your job is to run it well and protect the quality of every customer interaction.
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WHAT YOU'LL BE RESPONSIBLE FOR
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Lead Conversion
Answer inbound calls and convert them to booked appointments. Follow up on unsold proposals by phone. Run QA surveys after every installation. Speed matters - leads that sit go cold.
Scheduling and Coordination
Manage the calendar across sales and production. Balance travel, appointment time, and crew logistics. When a job gets posted for scheduling, you respond within 5 minutes.
CRM Ownership
You live in the CRM. Leads, notes, follow-ups, status updates - all accurate, all current. If it's not in the system, it didn't happen.
Admin and Office Tasks
Homeowner packets, state reporting, deposits, accounts receivable, check processing, and general office upkeep. Detail-driven work that has to be right every time.
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WHO DOES WELL HERE
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- Genuinely enjoys talking to people and is good at it
- Follows the process - doesn't freelance or skip steps
- Moves with urgency - doesn't let things sit
- Switches tasks without losing track of what's open
- Precise with details - paperwork and data entry done right
- A team player who doesn't need to be the center of attention
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BENEFITS
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- 50-60% company-paid health insurance
- HSA with up to $1,000 company match annually
- Retirement plan with 3% company match
- Life insurance included
- Voluntary dental, vision, and disability coverage
- PTO accrual starting day one
- No nights, weekends, or holidays
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HEAR FROM OUR TEAM
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Don't take our word for it. Watch a short video from the people actually working here:
https://youtube.com/playlist?list=PL-1LjDVkl49SsHGHcrGJAfCra1ZJvXi6J
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ABOUT US
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We're a local radon mitigation company and part of National Radon Defense - the largest network of radon professionals in North America, operating across 34 states and provinces. Our network serves communities across Nebraska and Iowa, with operating locations in Omaha, Des Moines, and Storm Lake.
Our process is documented and proven. This isn't a startup figuring it out - we have systems, training, and a team behind every person we bring on.
We built this company around the people in it. The benefits aren't perks we added to stay competitive - they reflect how we think a company should operate. We're actively expanding into new markets, and the advancement opportunities that come with that go to the people who earn them.
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APPLY NOW
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Applying takes about 10 minutes. You'll be asked to complete a short Culture Index survey as part of the process. It helps us place people where they'll actually succeed.
Compensation: $48,000.00 per year
Iowa Radon Defense and Iowa Duct Defense are your trusted contractors for all things concerning indoor air quality in Central Iowa. Our home offices are in Omaha, NE and Des Moines, IA. As part of National Radon Defense (NRD), an international network of leading radon professionals, we have access to some of the best radon equipment and training. However, good equipment means nothing without a good team - and we have one of the best. We believe in continually honing our skills and take full advantage of the extensive training offered to us as part of the NRD network. While radon testing and mitigation are our original specialties, we also offer a wide variety of other proven indoor air quality solutions with leading products.
Duct Cleaning is one of them. We solve your dirty air duct problems using high-performance cleaning equipment, performed by skilled specialists. With proprietary indoor air quality products, quality recognition, and a history of dedicated customer service, you can feel good about hiring Iowa Duct Defense to work in your home or business.
Plus, we take great pride in our customer service and aim to make every interaction pleasant and informative. If you have any questions about radon or any other indoor air quality problems, our team is always happy to help. Our Iowa location services from South Central Iowa all the way to the Minnesota border. Primary markets include Des Moines, Ankeny, Ames, Marshalltown, Mason City, Osceola, and all the towns in the surrounding areas.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to National Radon Defense.