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Helper Information Technology Jobs in Renton, WA

Charlie's Produce

IT Help Desk Technician

Seattle, WA · On-site

$25 - $30/hr

... as Help Desk Technician * Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience * Working knowledge of Office 365 products and how to ...

Charlie's Produce

IT Help Desk Technician

Seattle, WA · On-site

$25 - $30/hr

... as Help Desk Technician * Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience * Working knowledge of Office 365 products and how to ...

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How much do helper information technology jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for helper information technology in Renton, WA is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.63 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve providing technical support to users, troubleshooting hardware and software issues, and using tools like ticketing systems. They offer valuable experience in customer service, problem-solving, and technical skills, which can serve as a foundation for advanced IT roles.

What does an IT helper do?

An IT helper provides technical support to users by troubleshooting hardware and software issues, assisting with network connectivity, and maintaining computer systems. They often use diagnostic tools and may need basic knowledge of operating systems, security protocols, and customer service skills to resolve technical problems efficiently.

What is the difference between Helper Information Technology vs Technician Information Technology?

AspectHelper Information TechnologyTechnician Information Technology
CredentialsHigh school diploma or equivalent; basic certificationsHigh school diploma; technical certifications (e.g., CompTIA A+)
Work EnvironmentAssist with hardware/software setup, basic troubleshootingPerform repairs, installations, and advanced troubleshooting
Employer UsageEntry-level support roles in IT departmentsTechnical support, maintenance, and repair roles
Search/Comparison IntentUnderstanding entry-level IT support rolesTechnical troubleshooting and repair positions

Helper Information Technology roles typically involve assisting with basic IT tasks and require minimal certifications, making them suitable for entry-level candidates. Technician Information Technology positions demand more technical skills and certifications, focusing on repairs and advanced troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What jobs pay 4000 a week without a degree?

In the IT field, roles such as freelance IT consultant, network administrator, or cybersecurity specialist can potentially earn $4,000 or more weekly through experience, certifications, and project-based work. These positions often require technical skills, industry certifications, and the ability to work independently or in contract roles without a formal degree.

What hot tech job pays $775 000?

High-level roles such as Chief Technology Officer (CTO) or senior executive positions in technology companies can reach annual compensation of $775,000 or more, especially in large firms or successful startups. These roles typically require extensive experience, leadership skills, and often involve stock options or bonuses in addition to salary.
What are the most commonly searched types of Information Technology jobs in Renton, WA? The most popular types of Information Technology jobs in Renton, WA are:
Helper Information Technology jobs near you
IT Help Desk Technician

IT Help Desk Technician

Charlie's Produce

Seattle, WA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Charlie's Produce rating

8.1

Company rating: 8.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

8th of 48 rated food wholesalers

Job description

Company Description
Charlie's Produce - Who We Are
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.
With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
  • An amazing company culture!
  • Medical/Dental/Vision on the first of the month following hire
  • ESOP (Profit Sharing) and 401(k)
  • Paid vacations, paid holidays
  • Pre-tax commuter benefits, and onsite parking
  • Coverage under State Sick Leave
  • 100% Prepaid College Tuition for employees and their dependents
  • Employee assistance program (EAP)

Additional Compensation Details:
  • $25- $30/hour
  • Potential 90-day performance-based raise
  • Yearly review with possibility of increase based on performance and tenure

Job Description
The Role
We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly.
Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution.
Essential Responsibilities Include, but Are Not Limited To:
  • Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat
  • Provide advanced troubleshooting and technical support for hardware, software, and network-related issues
  • Perform remote and physical troubleshooting through diagnostic techniques and with asking pertinent questions
  • Determine the best solutions based on the issue
  • Walk the internal customer through the problem-solving process while practicing patience and courtesy
  • Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication
  • Escalate any unresolved issues to the correct team member as necessary
  • Provide accurate information on IT products or services as requested or refer the request to the proper team member
  • Record events and problems and their resolution in logs
  • Escalate reoccurring issues found based on the incident logs to the correct team member
  • Follow-up and update internal customer with the status of their request if needed
  • Pass on any feedback or suggestions by internal customers to the appropriate team member or manager
  • Identify and suggest possible improvements on procedures and processes
  • Manage Help Desk tickets in a timely and courteous manner
  • Perform follow-up customer service to ensure issues are fully resolved
  • Ability to lift and move computer equipment up to 50 lbs
  • Will require on-call support and occasional after-hours work to resolve critical issues

Qualifications
Required Skills and Experience
  • 3+ years' experience as Help Desk Technician
  • Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience
  • Working knowledge of Office 365 products and how to resolve issues
  • Good understanding of computer systems, mobile devices and Windows OS
  • Experience with hardware installs
  • Ability to diagnose and resolve basic to high level technical issues
  • Excellent communication skills, both written and verbal
  • A high level of emotional intelligence
  • Stellar customer service skills
  • Detail oriented with the ability to make detailed notes on tickets
  • Highly organized with the ability to prioritize
  • A high level of phone etiquette
  • CompTIA A+, Network+, or equivalent certifications are preferred
  • Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN and Active Directory

Preferred Skills and Experience
  • Experience as a help desk technician or other customer support role within an IT department
  • Experience working with a ticketing system (e.g., ServiceDesk, ServiceNow, Jira)
  • Experience working with applications in a warehouse environment that include receiving and distribution

Additional Information
All job offers for this position are contingent upon passing a criminal background check after a conditional offer of employment. No applicants will be disqualified based on the mere presence of criminal history, and an individualized assessment shall be conducted before any conditional offer of employment is revoked.
Attorney General's Washington Fair Chance Act guide
RCW 49.94.010
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
For additional protected privacy information please visit: Privacy Policy / Charlie's Produce (charliesproduce.com)
Charlie's Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/
Recruiters - DO NOT CONTACT!

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