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Helper Information Technology Jobs in Virginia (NOW HIRING)

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us We are a technology consulting and engineering firm specializing in Intelligent Automation ...

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide ...

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.

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Helper Information Technology information

What is the difference between Helper Information Technology vs Technician Information Technology?

AspectHelper Information TechnologyTechnician Information Technology
CredentialsHigh school diploma or equivalent; basic certificationsHigh school diploma; technical certifications (e.g., CompTIA A+)
Work EnvironmentAssist with hardware/software setup, basic troubleshootingPerform repairs, installations, and advanced troubleshooting
Employer UsageEntry-level support roles in IT departmentsTechnical support, maintenance, and repair roles
Search/Comparison IntentUnderstanding entry-level IT support rolesTechnical troubleshooting and repair positions

Helper Information Technology roles typically involve assisting with basic IT tasks and require minimal certifications, making them suitable for entry-level candidates. Technician Information Technology positions demand more technical skills and certifications, focusing on repairs and advanced troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What does a helper information technology do?

A helper in information technology assists with basic technical tasks such as setting up equipment, troubleshooting hardware and software issues, and supporting IT staff. They often perform tasks under supervision, use tools like diagnostic software, and may need foundational knowledge of computer systems and networks.

Which helper information technology job is the highest paid?

Among helper roles in information technology, positions such as IT support specialists or network technicians tend to have higher salaries, especially with certifications like CompTIA or Cisco. However, roles involving advanced skills or certifications, such as cybersecurity analysts or systems administrators, generally earn the highest wages within entry-level or support positions.

What are the most commonly searched types of Information Technology jobs in Virginia?

The most popular types of Information Technology jobs in Virginia are:

Information Technology Manager

General Dynamics Information Technology

Virginia Beach, VA • On-site

$147K - $199K/yr

Full-time

Medical, Retirement, PTO

Posted 9 days ago


General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services


Job description

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REQ#: RQ225911Public Trust: None Requisition Type: Pipeline Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and thats important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rested to deliver your best every day.

We think. We act. We deliver. There is no challenge we cant turn into opportunity. And our work depends on an Information Technology Manager (Network Operations and Cybersecurity Program) on our team to support Navy Enterprise Tactical Training Network activities. This position is located on client site in the Virginia Beach, VA area.

RESPONSIBILITIES INCLUDE:

  • Lead a team of diverse engineers and administrators, providing guidance, mentorship, and support.

  • Foster a culture of collaboration, innovation, and continuous improvement within the team.

  • Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.

  • Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.

  • Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.

  • Stay abreast of industry trends and best practices to recommend and implement innovative solutions.

  • Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.

  • Collaborate with stakeholders to align digital services with business objectives and technological advancements.

  • Proactively evaluate, identify, and recommend configurations or changes to configurations that will enhance performance.

  • Experience with Change Management, maintenance windows and deconflicting maintenance activities.

  • Maintain and provide audit information including access, general logs, and application logs

  • Use and maintain procedures and documents to operate and maintain the infrastructure.

  • Adhere to network administration requirements and policies, network systems management and troubleshooting (e.g., performance, problem, change and capacity monitoring), bandwidth management, protocol usage statistics (e.g., identify top talkers by protocol) procedures to ensure all services are operating as intended. Execute network monitoring and problem management procedures, including responding to escalation thresholds that dont comply with requirements and adhere to defined policies.

Required:

  • Must have an Active DOD Top Secret Clearance

  • Seven (7) years of information technology experience with DoD efforts

  • Five (5) years of managerial experience with DoD efforts

  • Experience with providing oversight and maintenance of devices, including drivers, patches, and client application management

  • Experience managing enterprise network for optimal performance

  • Experience managing an IT department/program of over 200 FTEs

  • Experience gathering and reporting on performance metrics and monitoring the performance of critical components to include, but not limited to availability/uptime, response time, end-to-end throughput, bandwidth utilization, load balancing, and potential error conditions

  • Ability to obtain a USN Common Access Card (CAC) and obtain access to military installations.

  • Experience managing dispersed workforce in support of operating and maintaining an integrated network as well as a dispersed group of networks

  • Bachelors degree in information technology or related field

Desired:

  • Familiarity with synthetic training environment

  • Advanced degree in Information Technology or related field

  • Navy specific network and cyber experience

  • Location: Virginia Beach, VA


GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Work Requirements
Years of Experience

7 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $147,292 - $199,278. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans


What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US