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Helper Information Technology Jobs in Arizona (NOW HIRING)

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site

$17 - $24/hr

... Technology's managed IT services environment through tickets, chat, and phone support. This role ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

Professional Transit

IT Manager

Tucson, AZ · On-site

$71K - $89K/yr

Five years of experience in IT systems, help desk, and network administration. Applicants should possess advanced technical knowledge of computer systems, operating systems, networking, hardware and ...

Sun Tran

Be Seen First

IT Manager

Tucson, AZ · On-site

$71K - $89K/yr

Five years of experience in IT systems, help desk, and network administration. Applicants should possess advanced technical knowledge of computer systems, operating systems, networking, hardware and ...

GardaWorld Federal Services

IT Specialist

Surprise, AZ · On-site

... information technology operations. The role involves maintaining computer systems, network ... Required : • Must possess three (3) years of experience in a helpdesk, desktop support, or junior ...

GardaWorld Federal Services

IT Specialist

Surprise, AZ · On-site

GardaWorld Federal Services is a security services company, and they are seeking an IT Specialist ... Required : • Must possess three (3) years of experience in a helpdesk, desktop support, or junior ...

Rite of Passage

IT Manager

Queen Creek, AZ · On-site

$95K - $116K/yr

Our employees help people seeking safety from persecution in their home countries and reunite ... The Information Technology Manager is also responsible for ensuring adequate and sufficient data ...

Simplicity Group Holdings

IT Analyst

Phoenix, AZ · On-site

$55K - $65K/yr

Qualifications: * 2+ years of direct IT / Help Desk experience. * Familiarity with Active Directory, Ubiquiti networking equipment, Google Workspace. Ability to install, configure, and troubleshoot ...

Courser

IT Support Services II - Help Desk

Phoenix, AZ · On-site

Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.    IT Support Services II-Help Desk We are ...

Rite of Passage

IT Manager

Queen Creek, AZ · On-site

$95K - $116K/yr

Our employees help people seeking safety from persecution in their home countries and reunite ... The Information Technology Manager is also responsible for ensuring adequate and sufficient data ...

Irvine Technology Corporation

IT Project Manager

Tempe, AZ · Remote

$94K - $111K/yr

IT Project Manager Our client is looking for a Senior Project Manager / Senior Business Analyst who ... Facilitate Agile ceremonies, support Product Owners and development teams, and help ensure ...

Maricopa Community College District

IT Manager

Tempe, AZ · On-site

$103K - $134K/yr

IT Manager Job ID: 322821 Location: District Support Services Cntr Full/Part Time: Full Time ... We don't just support our community-we help build it. We are the largest provider of workforce ...

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All JobsHelper Information Technology JobsHelper Information Technology Jobs in Arizona

Helper Information Technology information

What is the difference between Helper Information Technology vs Technician Information Technology?

AspectHelper Information TechnologyTechnician Information Technology
CredentialsHigh school diploma or equivalent; basic certificationsHigh school diploma; technical certifications (e.g., CompTIA A+)
Work EnvironmentAssist with hardware/software setup, basic troubleshootingPerform repairs, installations, and advanced troubleshooting
Employer UsageEntry-level support roles in IT departmentsTechnical support, maintenance, and repair roles
Search/Comparison IntentUnderstanding entry-level IT support rolesTechnical troubleshooting and repair positions

Helper Information Technology roles typically involve assisting with basic IT tasks and require minimal certifications, making them suitable for entry-level candidates. Technician Information Technology positions demand more technical skills and certifications, focusing on repairs and advanced troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What does a helper information technology do?

A helper in information technology assists with basic technical tasks such as setting up equipment, troubleshooting hardware and software issues, and supporting IT staff. They often perform tasks under supervision, use tools like diagnostic software, and may need foundational knowledge of computer systems and networks.

Which helper information technology job is the highest paid?

Among helper roles in information technology, positions such as IT support specialists or network technicians tend to have higher salaries, especially with certifications like CompTIA or Cisco. However, roles involving advanced skills or certifications, such as cybersecurity analysts or systems administrators, generally earn the highest wages within entry-level or support positions.
What are the most commonly searched types of Information Technology jobs in Arizona? The most popular types of Information Technology jobs in Arizona are:
Helper Information Technology jobs near you

IT Help Desk Level 1

TRAPP TECHNOLOGY INC

Phoenix, AZ • On-site

$17 - $24/hr

Other

Re-posted 9 days ago

Job description

Role Summary
The Service Delivery Technician II provides technical support to clients within Trapp Technology's managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.
This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues. We are looking for technicians who take ownership of problems, communicate proactively with clients and teammates, and enjoy developing their technical skills while supporting others.
Full-time remote position. Must be located in Greater Phoenix, Arizona.
Pay Rate: $17.00-$24.00/hour depending on experience.
Schedule: Monday-Friday, 10:00 AM-7:00 PM (Arizona)
Key Responsibilities
  • Maintains availability to receive escalated inbound calls, support tickets, and web chats.
  • Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
  • Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly.
  • Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
  • Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
  • Proactively creates and updates knowledge base articles and documentation.
  • Achieves predetermined service and performance goals
  • Follows designated workflows and escalation procedures while maximizing support efficiency.
  • Participates in Trapp internal meetings and required Trainings
  • Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
  • Other Duties as assigned

Qualifications
  • High school diploma required
  • CompTIA A + certification required
  • 2+ years of technical customer support experience or help desk experience (MSP experience preferred).
  • Strong troubleshooting skills with the ability to isolate and resolve issues quickly
  • Excellent communication skills, including verbal, written, and active listening abilities
  • Ability to compose grammatically correct, concise, and accurate notes
  • Ability to thrive in a fast-paced, technically advanced environment

Apply