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Helper Connectwise Jobs in Durham, NC (NOW HIRING)

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$10

$17

$22

How much do helper connectwise jobs pay per hour?

As of May 28, 2026, the average hourly pay for helper connectwise in Durham, NC is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.64 per hour, depending on experience, location, and employer.

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

What are popular job titles related to Helper Connectwise jobs in Durham, NC? For Helper Connectwise jobs in Durham, NC, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Durham, NC look for? The top searched job categories for Helper Connectwise jobs in Durham, NC are:
What cities near Durham, NC are hiring for Helper Connectwise jobs? Cities near Durham, NC with the most Helper Connectwise job openings:
Helper Connectwise jobs near you
IT / MSP Engineer with Networking

IT / MSP Engineer with Networking

Nitor Solutions

Raleigh, NC • Remote

Full-time

Posted 20 days ago

Job description

Salary:

Company: Nitor Solutions Inc.

Location: Remote

Employment Type: Full-Time

Position Overview

Nitor Solutions is seeking a Level 2+ Network Engineer to support and maintain network infrastructure across multiple client environments. This role is responsible for designing, implementing, troubleshooting, and maintaining secure and reliable network solutions while serving as a Tier 2/3 escalation point for advanced networking issues.
The ideal candidate has strong experience with Meraki, SonicWall, and Ubiquiti environments, along with familiarity with traditional Cisco networking platforms. Experience working within a Managed Service Provider (MSP) environment and using ConnectWise Automate and ConnectWise PSA is highly desirable.

Key Responsibilities


  • Deploy, configure, and maintain client LAN, WAN, and wireless networks

  • Administer and troubleshoot firewalls, switches, routers, and wireless infrastructure

  • Configure and support site-to-site and client VPN connectivity

  • Troubleshoot Layer 13 network issues across multiple client environments

  • Implement network changes including upgrades, firmware updates, and device replacements

  • Serve as Tier 2/3 escalation for network incidents

  • Monitor network performance and resolve outages or degradation

  • Maintain network documentation, diagrams, and configuration standards

  • Assist with client onboarding, infrastructure projects, and network migrations

  • Collaborate with helpdesk and systems engineers to resolve complex issues

Required Qualifications


  • 37+ years of professional networking experience

  • Experience supporting networks in a multi-client or MSP environment

  • Hands-on experience with Cisco Meraki (MX, MS, MR platforms)

  • Hands-on experience with SonicWall firewalls

  • Hands-on experience with Ubiquiti networking and wireless

  • Strong understanding of TCP/IP networking

  • Strong understanding of VLANs and subnetting

  • Strong understanding of routing and switching

  • Experience with DHCP and DNS

  • Experience configuring VPN technologies

  • Experience using ticketing and RMM tools

Preferred Qualifications


  • Experience with traditional Cisco networking (Catalyst, ISR, ASA)

  • Experience with ConnectWise Automate

  • Experience with ConnectWise PSA / Manage

  • Experience deploying SD-WAN solutions

  • Familiarity with Azure networking

  • Experience with network monitoring tools (PRTG, SNMP monitoring, etc.)

  • Certifications such as CCNA, CCNP, CompTIA Network+, or vendor certifications (Meraki, SonicWall, Ubiquiti)

Soft Skills


  • Strong troubleshooting and analytical abilities

  • Excellent communication and documentation skills

  • Ability to manage multiple client environments simultaneously

  • Strong customer-service mindset

  • Ability to work independently and collaboratively within a technical team