This position will act as the Production Support Manager for the NC FAST Help Desk. This position will be responsible for serving as a technical expert for help desk staff at all levels and for ...
This position will act as the Production Support Manager for the NC FAST Help Desk. This position will be responsible for serving as a technical expert for help desk staff at all levels and for ...
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Tier III Help Desk Analyst
Durham, NC · On-site
$18.50 - $25.25/hr
Tier III Help Desk Analyst NC FAST requires the services of a Tier III Help Desk analyst to assist with production support analysis and resolution of escalated Help Desk tickets. This is an ...
New
Tier III Help Desk Analyst
Durham, NC · On-site
$18.50 - $25.25/hr
Tier III Help Desk Analyst NC FAST requires the services of a Tier III Help Desk analyst to assist with production support analysis and resolution of escalated Help Desk tickets. This is an ...
New
Help Desk Analyst
Durham, NC · On-site
$18.50 - $25.25/hr
Help Desk Analyst Location: Research Triangle Park, Durham NC Duration: 6 Months Responsibilities ... Broad knowledge of the NC FAST application and functionality. - Desired - 5 Years * Experience ...
New
Help Desk Analyst
Durham, NC · On-site
$18.50 - $25.25/hr
Help Desk Analyst Location: Research Triangle Park, Durham NC Duration: 6 Months Responsibilities ... Broad knowledge of the NC FAST application and functionality. - Desired - 5 Years * Experience ...
New
Help Desk Analyst
Durham, NC · On-site
$18.50 - $25.25/hr
The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support ...
Help Desk Analyst
Durham, NC · On-site
$18.50 - $25.25/hr
The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support ...
Help Desk Analyst
$19.75 - $27/hr
Either Webcam Interview or In Person The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk ...
Help Desk Analyst
$19.75 - $27/hr
Either Webcam Interview or In Person The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk ...
Adult Medicaid Trainer and Quality Assurance (IMC III)
Burlington, NC · On-site
$47.50K/yr
... the NC Fast Help Desk. Responsibilities * Evaluating case records, benefit amounts and communication with customers to ensure proper procedure is followed in the delivery of customer benefits.
Adult Medicaid Trainer and Quality Assurance (IMC III)
Burlington, NC · On-site
$47.50K/yr
... the NC Fast Help Desk. Responsibilities * Evaluating case records, benefit amounts and communication with customers to ensure proper procedure is followed in the delivery of customer benefits.
Case worker/Case Manager/Social Worker
Durham, NC · On-site
$19.75 - $25.75/hr
This is NOT a desktop support or help desk support position. This position uses knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new ...
Case worker/Case Manager/Social Worker
Durham, NC · On-site
$19.75 - $25.75/hr
This is NOT a desktop support or help desk support position. This position uses knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new ...
... and the NC Fast Help Desk. Responsibilities Evaluating case records, benefit amounts and communication with customers to ensure proper procedure is followed in the delivery of customer benefits.
... and the NC Fast Help Desk. Responsibilities Evaluating case records, benefit amounts and communication with customers to ensure proper procedure is followed in the delivery of customer benefits.
This is not a desktop support and not a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of NC FAST ...
This is not a desktop support and not a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of NC FAST ...
NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
NC Fast Child Welfare Readiness Liaison
Durham, NC · On-site
$42/hr
NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
NC Fast Child Welfare Readiness Liaison
Durham, NC · On-site
$42/hr
NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
Baltimore, MD or Durham, NC Job Status: Regular Full -Time Who We Are Leisnoi Government Services ... Help Desk Technician who would serve as the first point of contact for end users who are ...
Baltimore, MD or Durham, NC Job Status: Regular Full -Time Who We Are Leisnoi Government Services ... Help Desk Technician who would serve as the first point of contact for end users who are ...
Job title: NC Fast Child Welfare Readiness Liaison Location: Research Triangle Park, Durham, NC ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
Job title: NC Fast Child Welfare Readiness Liaison Location: Research Triangle Park, Durham, NC ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
Child Welfare Readiness Laison
Durham, NC · On-site
NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
Child Welfare Readiness Laison
Durham, NC · On-site
NC FAST/HSBIA requires the services of a Readiness Liaison to support change management and ... This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ...
This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ... of CWIS/NC FAST functionality, as well as understanding of how counties provide delivery of ...
This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral ... of CWIS/NC FAST functionality, as well as understanding of how counties provide delivery of ...
client Help Desk Analyst Mid-App Support
Raleigh, NC · On-site
$20 - $27.25/hr
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. This is an Application ...
client Help Desk Analyst Mid-App Support
Raleigh, NC · On-site
$20 - $27.25/hr
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. This is an Application ...
NCFAST P4 Readiness Liaison
Durham, NC · On-site
This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of NC FAST ...
NCFAST P4 Readiness Liaison
Durham, NC · On-site
This is NOT a desktop support and NOT a help desk support position. This position uses policy subject matter expertise regarding Child Welfare Services programs and the knowledge of NC FAST ...
client Help Desk Analyst Mid-App Support
Raleigh, NC · On-site
$20 - $27.25/hr
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. This is an Application ...
client Help Desk Analyst Mid-App Support
Raleigh, NC · On-site
$20 - $27.25/hr
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. This is an Application ...
Nc Fast Help Desk information
See Durham, NC salary details
$36.2K - $43.9K
1% of jobs
$43.9K - $51.5K
6% of jobs
$51.5K - $59.2K
8% of jobs
$64.7K is the 25th percentile. Wages below this are outliers.
$59.2K - $66.8K
13% of jobs
$66.8K - $74.4K
14% of jobs
The median wage is $78K / yr.
$74.4K - $82.1K
17% of jobs
$82.1K - $89.7K
13% of jobs
$92.8K is the 75th percentile. Wages above this are outliers.
$89.7K - $97.4K
8% of jobs
$97.4K - $105K
7% of jobs
$105K - $112.7K
7% of jobs
$112.7K - $120.3K
5% of jobs
$36.2K
$81K
$120.3K
How much do nc fast help desk jobs pay per year?
As of May 28, 2026, the average yearly pay for nc fast help desk in Durham, NC is $80,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,800.00 and $96,600.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?
To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.
What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?
NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.
What is an NC FAST Help Desk?
An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.
What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?
| Aspect | Nc Fast Help Desk | Nc Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Help desk support, remote and on-site | Help desk support, remote and on-site |
| Industry Usage | IT support in government and education sectors | IT support across various industries |
Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.
What are popular job titles related to Nc Fast Help Desk jobs in Durham, NC? For Nc Fast Help Desk jobs in Durham, NC, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Durham, NC look for? The top searched job categories for Nc Fast Help Desk jobs in Durham, NC are:
What cities near Durham, NC are hiring for Nc Fast Help Desk jobs? Cities near Durham, NC with the most Nc Fast Help Desk job openings:
Contractor
Posted 27 days ago
Job description
Company Description
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package
Job Description
Job details mentioned below
Title: Production Support Manager/Helpdesk Manager
Duration: 12+ months
Location: Durham, NC
Client: Direct Client
Description:
This position will act as the Production Support Manager for the NC FAST Help Desk. This position will be responsible for serving as a technical expert for help desk staff at all levels and for resource oversight activities including maintaining adequate coverage schedule, monitoring key Help Desk metrics in accordance with NC FAST Service Level Agreements (SLAs), as well as developing and maintaining all logistical facets of the Help Desk operation to ensure that calls are triaged, sorted, researched and escalated as necessary to reach a resolution in a timely manner. Tasks include development of procedures, revisions to current processes and procedures to increase productivity, routine analysis of metrics for all Help Desk levels, evaluation and management of staffing resources assigned to each Help Desk level and coordination and tracking of Help Desk issues escalated to the development team for additional analysis and resolution.
Skills:
- Experience implementing and managing a help desk operation
- Experience researching, analyzing and interpreting automated system problems.
- Very good oral and written communication skills to effectively deal with all levels of the organization.
- Solid experience leading a team.
- Experience analyzing and projecting the needs of a team to ensure success.
- Experience implementing and managing a help desk operation
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Infojini
Sourced by ZipRecruiter
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Columbia, MD, US
Year founded
2006