Apple Desktop Support Jobs in Durham, NC (NOW HIRING)

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer - macOS who is responsible for engineering, configuring, and maintaining Apple macOS-based desktop environments in an enterprise setting. This role performs advanced system administration activities, including system configuration, performance optimization, and capacity planning for macOS endpoints.
The position ensures reliable, secure, and efficient operation of macOS systems, supports enterprise applications, and provides technical expertise to enhance system performance and user experience. The Desktop Engineer serves as a key technical resource supporting end users and IT operations teams.
Key Tasks & Responsibilities
System Administration & Engineering

• Perform daily configuration, administration, and operation of macOS-based desktop and client/server systems.
• Engineer, build, and maintain standardized macOS images, configurations, and profiles.
• Optimize system performance, resource utilization, and endpoint stability.
• Conduct system capacity analysis and planning for macOS environments.
• Implement and maintain system configurations in accordance with organizational standards and policies.
• Provide Tier 3 support for complex macOS system issues.
• Troubleshoot advanced hardware, software, operating system, and performance issues.
• Support enterprise applications and integrations within macOS environments.
• Perform root cause analysis and implement long-term solutions for recurring issues.

Desktop Engineering & Endpoint Management

• Design, deploy, and manage macOS desktop environments using enterprise tools (e.g., JAMF, Intune, or equivalent).
• Develop and maintain deployment workflows, automation scripts, and configuration profiles.
• Manage patching, updates, and compliance baselines for macOS endpoints.
• Ensure endpoint compliance with security policies and organizational standards.
• Support application packaging, testing, and deployment for macOS systems.

User Support & System Access

• Provide assistance to users in accessing and effectively using business systems on macOS devices.
• Support identity and access management processes (e.g., Active Directory, Azure AD integration).
• Ensure proper configuration of user environments, permissions, and security settings.
• Collaborate with support teams to improve user experience and system usability.

System Monitoring & Maintenance

• Monitor system performance, logs, and alerts to ensure optimal operation.
• Perform proactive maintenance, including patching, updates, and system health checks.
• Support backup, recovery, and endpoint security measures as required.
• Ensure compliance with IT security policies, standards, and regulatory requirements.

Documentation & Reporting

• Develop and maintain documentation for system configurations, processes, and procedures.
• Document engineering standards, deployment methods, and troubleshooting guides.
• Prepare reports related to system performance, utilization, and capacity planning.
• Ensure adherence to change management and configuration management processes.

Collaboration & Support

• Work closely with system administrators, network engineers, security teams, and Help Desk staff.
• Support enterprise deployments, upgrades, and infrastructure initiatives.
• Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.
• Participate in continuous improvement initiatives and technology evaluations.

Required Skills & Competencies

• Advanced knowledge of macOS operating systems and Apple hardware
• Experience with endpoint management and mobile device management (MDM) tools
• Strong understanding of system administration, configuration management, and automation
• Experience integrating macOS with enterprise services (e.g., Active Directory, Azure AD)
• Ability to optimize system performance and conduct capacity planning
• Strong analytical and troubleshooting skills
• Excellent communication and customer service skills

Preferred Qualifications

• Experience with scripting (e.g., Bash, Python)
• Experience in federal or government IT environments

Work Environment

• Office and/or customer-site environment
• May require on-call support or after-hours maintenance activities
• May involve physical handling of IT equipment

Education & Experience
Education

• Bachelor's degree in Information Technology, Computer Science, or related field
  (or equivalent experience)

Experience

• 5+ years of experience in desktop engineering, system administration, or enterprise IT support
• Experience supporting macOS in enterprise environments
• Experience with macOS endpoint management tools (e.g., JAMF, Intune)

Certifications

• Apple certifications (e.g., Apple Certified Support Professional - ACSP, JAMF certifications)
• ITIL certification preferred.

Security Clearance

• Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.