Helper Connectwise Jobs in Cleveland, OH (NOW HIRING)

Position Summary:          The Network Administrator is responsible for the day-to-day management, maintenance, and security of the organization’s computer networks. This role ensures optimal network performance, reliability, and security, supporting both hardware and software systems across the enterprise.  The administrator is responsible for maintaining and securing the organization’s IT infrastructure, ensuring optimal performance and protection against cyber threats. This role involves managing network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM) and Microsoft Defender for endpoint security.

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 Responsibilities:

• Network Support & Troubleshooting
  • Respond to and resolve complex PC, server, and networking issues via onsite, phone, and email support.
  • Provide technical support to users regarding network access and usage.
  • Document user problems, resolutions, and changes to the network environment.
  • Interface with vendor technical support resources as needed.
• Installation, Configuration & Maintenance
  • Install, upgrade, configure, and maintain network hardware (routers, switches, firewalls, VPNs) and software.
  • Implement new users, manage user environments, permissions, and security settings.
  • Perform network troubleshooting to isolate and diagnose problems.
  • Maintain network and server equipment in designated server rooms.
• Performance Monitoring & Optimization
  • Monitor network performance (availability, utilization, throughput, latency) and proactively optimize for reliability.
  • Arrange scheduled upgrades and update network equipment to the latest firmware releases.
  • Maintain and administer computer networks and related computing environments, including systems software, applications software, hardware, and configurations.

 

• Security & Compliance
  • Implement and maintain security policies using Microsoft Defender for Business.
  • Monitor and respond to security alerts, vulnerabilities, and incidents.
  • Perform regular audits and patch management to ensure compliance.
  • Ensure network security and connectivity, including maintaining firewalls, VPNs, and email security programs.
  • Implement and maintain disaster recovery solutions and backup systems.
• ConnectWise Administration
  • Utilize ConnectWise RMM and PSA for ticketing, automation, and remote support.
  • Integrate Microsoft Defender alerts into ConnectWise for streamlined incident response.
  • Maintain accurate documentation and reporting within ConnectWise.
• User Training & Documentation
  • Train network staff and end users on network systems and security protocols.
  • Develop and maintain network performance records and logs.
  • Communicate networking issues and solutions to employees and management.

 Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field preferred
• Candidates must have at least 3 years of experience in network administration or a similar role
• Proven experience in a network administrator role
• Hands-on experience with networking, routing, and switching
• Strong understanding of network infrastructure, protocols (TCP/IP, DNS, DHCP), and hardware
• Excellent problem-solving and analytical skills

• Experience with ConnectWise RMM/PSA and automation workflows
• Proficiency in Microsoft Defender for Business and Microsoft 365 security tools, experience with Microsoft Dynamics AX and RF Smart preferred
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)
• Experience with Axcient backups and recovery

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