ZipRecruiter

Log In

1

Helpdesk Jobs in Stoneham, MA (NOW HIRING)

PB consulting

Helpdesk Administrator

Brookline, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Westwood, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Brighton, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Winthrop, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Roslindale, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Nonantum, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

North Waltham, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Chelsea, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Charlestown, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Chestnut Hill, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Milton Village, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Weymouth, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Babson Park, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Walpole, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Sharon, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Melrose, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Boston, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Canton, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

West Roxbury, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

PB consulting

Helpdesk Administrator

Milton, MA · On-site

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows ...

previous pagenext page

Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Stoneham, MA

Helpdesk information

See Stoneham, MA salary details

$13

$25

$37

How much do helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for helpdesk in Stoneham, MA is $25.33, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $28.41 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Stoneham, MA?

The most popular types of Helpdesk jobs in Stoneham, MA are:

What cities near Stoneham, MA are hiring for Helpdesk jobs?

Cities near Stoneham, MA with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Stoneham, MA as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, 1% Temporary, and 6% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $52,696 per year, or $25.3 per hour.

Helpdesk Administrator

PB consulting

Brookline, MA • On-site

Full-time

Posted 22 days ago

Job description

We are seeking a Helpdesk Administrator to provide first-level technical support for corporate and retail users. The ideal candidate will have experience troubleshooting hardware, software, Windows environments, Microsoft 365, and retail technology systems. This role is responsible for resolving technical issues, managing service requests, supporting end users, and ensuring timely issue resolution while delivering excellent customer service.

Primary Responsibilities
  • Serve as the first point of contact for IT support requests from corporate and retail users.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and business applications.
  • Provide technical support for retail technologies, including Point of Sale (POS) systems, payment terminals, barcode scanners, receipt printers, and inventory management applications.
  • Log, prioritize, track, and resolve incidents and service requests using the organization's ticketing system.
  • Escalate complex issues to appropriate technical teams while maintaining ownership and communication with end users.
  • Manage user accounts, password resets, access permissions, and onboarding/offboarding activities.
  • Install, configure, and maintain Windows operating systems, software applications, and hardware devices.
  • Assist with software deployments, system upgrades, hardware refreshes, and technology rollouts.
  • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
  • Monitor ticket queues to ensure service level agreement (SLA) compliance.
  • Provide remote support via phone, email, chat, and remote desktop tools.
  • Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
Required Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 2+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Knowledge of Active Directory, user account administration, and password management.
  • Experience with IT service management and ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar.
  • Strong troubleshooting skills across hardware, software, and basic networking issues.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
Preferred Qualifications
  • Experience supporting retail environments and store technology solutions.
  • Knowledge of POS systems, payment processing devices, barcode scanners, receipt printers, and inventory management systems.
  • Experience with Mobile Device Management (MDM) platforms.
  • Familiarity with remote support tools and endpoint management solutions.
  • ITIL Foundation certification or equivalent IT service management experience.
  • Experience supporting enterprise environments across multiple locations.

Apply