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Helpdesk Jobs in Hazleton, PA (NOW HIRING)

Help at Home

Direct Support Professional

Hazleton, PA · On-site

$18 - $20/hr

Join Help at Home as a Direct Support Professional (DSP) and make a meaningful difference in your community. You will provide one-on-one support to individuals with intellectual and developmental ...

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All JobsHelpdesk JobsHelpdesk Jobs in Hazleton, PA

Helpdesk information

See Hazleton, PA salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for helpdesk in Hazleton, PA is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Hazleton, PA?

The most popular types of Helpdesk jobs in Hazleton, PA are:

What job categories do people searching Helpdesk jobs in Hazleton, PA look for?

The top searched job categories for Helpdesk jobs in Hazleton, PA are:

What cities near Hazleton, PA are hiring for Helpdesk jobs?

Cities near Hazleton, PA with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Hazleton, PA as of August 2026, with employment types broken down into 83% Full Time, 9% Part Time, 7% Contract, and 1% Nights. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

Earn up to $15/hr & Help Seniors | Caregiver

CareInHomes

Kempton, PA • On-site

$15/hr

Full-time, Part-time

Medical, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join the growing healthcare industry as a Caregiver. Apply today. We value our caregivers so we make sure that our compensation rates are competitive with wages that are currently being offered in this area. Apply for open caregiver positions today! Make sure to ask about long-term benefits such as paid time off, training options, health plans, and more during your interview. Requirements * Be of legal age * Be eligible to work in the US * Be dependable * Have an active driver\'s license and car Expect to perform a variety of care related duties for clients including:

  • Providing companionship
  • Transportation
  • Meal preparation
  • Housekeeping Benefits: *Competitive Pay *Flexibility in your schedule *Full-time or Part-time opportunities *Daytime to evenings and even weekend shifts *Live-in opportunities also available *Build the schedule that\'s best for you! About CareInHomes: CareInHomes Caregivers connects in home caregivers with local Home Health and In Home Care positions that fit your skill level and scheduling needs. We have hundreds of agencies nationwide hiring caregivers with your skills and caring nature! All you need to do is create your profile, schedule an interview, and then get connected with employers that have the job that you have been looking for!
CareInHomes logo

About CareInHomes

Sourced by ZipRecruiter

CareInHomes Caregivers connects in home caregivers with local Home Health and In Home Care positions that fit your skill level and scheduling needs. We have hundreds of agencies nationwide hiring caregivers with your skills and caring nature! All you need to do is create your profile, schedule an interview, and then get connected with employers that have the job that you have been looking for!

Industry

Marketing

Company size

11 - 50 Employees

Headquarters location

Austin, TX, US

Year founded

2009

Social media

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