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Help Desk Jobs in Hazleton, PA (NOW HIRING)

McCarthy Tire

IT Help Desk Technician

Wilkes Barre, PA · On-site

IT Help Desk Technician McCarthy Tire Service Position Summary McCarthy Tire Service is seeking a motivated and customer-focused IT Help Desk Technician to join our Information Technology team. The ...

Planet Fitness

Front Desk Associate

Wilkes Barre, PA · On-site

$13.50 - $17.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Overnight Front Desk Associate

Wilkes Barre, PA · On-site

$13.50 - $17.25/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

River Street Dentistry

Front Desk Receptionist

Plains, PA · On-site

$14.50 - $18.50/hr

OUR IDEAL FRONT DESK RECEPTIONISTHigh school diploma or equivalentExcellent phone etiquette and ... We love helping patients and are passionate about what we do, which is evident in our caring work ...

Planet Fitness

Overnight Front Desk Associate

Beach Haven, PA · On-site

$13.50 - $17.25/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Basic computer proficiency Physical Demands of the Overnight Front Desk Associate: * Continual ...

Techlink Systems

Be Seen First

Desktop Technician (JBP2026)

Wilkes Barre, PA · On-site

$24.29/hr

Troubleshoot issues escalated by the Help Desk or Service Desk. * Escalate complex issues when additional support is required. * Update incident and service request tickets accurately and on time.

FORT PONTCHARTRAIN

Front Desk Agent

Lake Harmony, PA

$12.75 - $16.25/hr

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Right Talent Right Now

IT Manager

Centralia, PA · On-site

$86K - $105K/yr

Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Oversee provision of end-user services, including help desk and ...

U.S. Navy

IT Support Specialist

Jim Thorpe, PA · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsHelp Desk JobsHelp Desk Jobs in Hazleton, PA

Help Desk information

See Hazleton, PA salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk in Hazleton, PA is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What job categories do people searching Help Desk jobs in Hazleton, PA look for?

The top searched job categories for Help Desk jobs in Hazleton, PA are:

What cities near Hazleton, PA are hiring for Help Desk jobs?

Cities near Hazleton, PA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Hazleton, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 5% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,726 per year, or $22.9 per hour.

IT Help Desk Technician

McCarthy Tire Service

Wilkes Barre, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

McCarthy Tire Service rating

4.7

Company rating: 4.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

355th of 375 rated vehicle maintenance

Job description

IT Help Desk Technician
McCarthy Tire Service
Position Summary
McCarthy Tire Service is seeking a motivated and customer-focused IT Help Desk Technician to join our Information Technology team. The ideal candidate will provide first-line technical support to teammates across multiple locations, troubleshoot hardware and software issues, and help ensure the reliability and security of company technology systems. This role is an excellent opportunity for a technology professional who enjoys problem-solving, delivering exceptional customer service, and working in a fast-paced environment.
Key Responsibilities
  • Serve as the first point of contact for IT support requests from teammates.
  • Diagnose and resolve hardware, software, network, printer, and mobile device issues.
  • Install, configure, and maintain desktops, laptops, peripherals, and software applications.
  • Manage user accounts, passwords, and access permissions.
  • Respond to and track service tickets, ensuring timely resolution and communication with teammates.
  • Assist with onboarding and offboarding activities, including equipment setup and account provisioning.
  • Support remote teammates through phone, email, and remote access tools.
  • Document issues, solutions, and procedures in the IT knowledge base.
  • Escalate complex technical issues to senior IT staff when necessary.
  • Assist with IT projects, technology upgrades, and system deployments.
  • Follow company cybersecurity policies and best practices.
Qualifications
Required:
  • Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 1-3 years of experience in a Help Desk, Desktop Support, or IT Support role.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent customer service and communication skills.
  • Ability to prioritize multiple tasks and work independently.
  • Ability to communicate technical concepts to non-technical users in a clear and professional manner.
Preferred:
  • Experience supporting AS400 (IBM i) environments.
  • Experience with Microsoft Office 365 Suite and related collaboration tools.
  • Experience with Active Directory, Azure AD, Microsoft Intune, or endpoint management tools.
  • Familiarity with networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
  • IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or related credentials.
  • Experience supporting teammates across multiple locations.
What We Offer
  • Competitive salary
  • Comprehensive health, dental, and vision benefits
  • 401(k) with company match
  • Paid time off and holidays
  • Career development and training opportunities
  • Stable, family-owned company with a strong reputation and growth opportunities
Why McCarthy Tire Service?
McCarthy Tire Service is one of the largest independent commercial tire dealers and retread manufacturers in the United States. We are committed to providing exceptional service to our customers and creating a supportive environment where teammates can grow, develop, and succeed. Join our team and play an important role in supporting the technology that drives our business.
Apply today and become part of the McCarthy Tire Service team.
Equal Opportunity Employer: McCarthy Tire Service is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
 

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