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Helpdesk Team Lead Jobs (NOW HIRING)

BruckEdwards Inc

Helpdesk Team Lead

Reston, VA · On-site

Helpdesk Team Lead Washington, DC Full-time, Exempt Secret Clearance BruckEdwards, Inc. is a growing, small business, government contracting company providing IT services to the federal government.

Worldwide Logistics Limited

IT Team Lead

Paramus, NJ · On-site

Job Overview: As the IT Helpdesk Team Lead, you will guide a team of helpdesk technicians, ensuring efficient and effective resolution of technical issues. You will be the go-to person for ...

Worldwide Logistics Limited

Job Overview: As the IT Helpdesk Team Lead, you will guide a team of helpdesk technicians, ensuring efficient and effective resolution of technical issues. You will be the go-to person for ...

Origins Cannabis

TEAM LEAD

Seattle, WA · On-site

$23/hr

Team Leads help Team Members be PartyReady throughout their shifts and able to properly present sales/special offers to Customers.The primary role of the Team Lead is to support Cannabis Guides with ...

Origins Cannabis

TEAM LEAD

Seattle, WA · On-site

Team Leads help Team Members be PartyReady throughout their shifts and able to properly present sales/special offers to Customers. * The primary role of the Team Lead is to support Cannabis Guides ...

Addison Group

Helpdesk Manager

Irving, TX · On-site

$90K - $110K/yr

We are seeking an experienced Helpdesk Manager to lead a team of Level 1 and Level 2 support professionals responsible for providing technical assistance to employees across the organization. This ...

STI

EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... Train and mentor helpdesk team members, ensuring adherence to support standards and customer ...

The Goddard School

Team Lead

Houston, TX · On-site

$32K - $40K/yr

We are a fun loving preschool looking for early childhood management members to help us shape young children's minds! Team Lead Compensation and Benefits: * Competitive Pay * Health Insurance

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

We have partnered with a premiere provider of technology services and support that is looking for a full-time role of Support Team (Helpdesk) Lead. Key Accountabilities: The Support Team Lead is ...

CLEARWATER EXPRESS WASH LLC

Team Lead

Cibolo, TX · On-site

$14 - $16/hr

As a Team Lead, you'll work alongside the team while helping guide daily operations, train team members, maintain company standards, and provide an excellent guest experience. This is a hands-on ...

Panera Bread

Team Lead

Helena, MT · On-site

We do everything possible to earn your trust and help you succeed--every day, in every way. Come ... As a Team Lead at Panera, you are key to the success of your bakery-cafe. You own a segment of your ...

Ryan Restaurant Corp

Team Lead

Helena, MT · On-site

We do everything possible to earn your trust and help you succeed-every day, in every way. Come ... As a Team Lead at Panera, you are key to the success of your bakery-cafe. You own a segment of your ...

Precision Aviation Group

Team Lead

Atlanta, GA

Lead and support employees in the shop and help keep the team organized and working together. * Assign daily work and monitor progress to make sure jobs are completed correctly and on time. * Provide ...

Chick-fil-A

Team Lead

Saint Joseph, MO · On-site

$16 - $17/hr

Catering Team Lead Reports to: Executive Director of Sales and Brand Growth Department: Outside ... Bi-Monthly "Surprise and Delight" deliveries to help promote outside sales growth. * Knowledgeable ...

Crisp & Green

Team Lead

Albertville, MN · On-site

$13 - $16/hr

Our Team Leads lead our front of house team focused on delivering an exceptional guest experience ... Help recruitment and hiring for current and future staffing needs * Train existing crew and new ...

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Helpdesk Team Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do helpdesk team lead jobs pay per year?

As of Sep 11, 2026, the average yearly pay for helpdesk team lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a helpdesk team lead?

Helpdesk Team Leads are professionals responsible for supervising a team of helpdesk technicians who provide technical support to users within an organization. They oversee daily operations, manage team performance, and ensure prompt resolution of IT issues. Their role also includes training staff, handling escalated technical problems, and communicating with other departments to improve support processes. A Helpdesk Team Lead combines technical expertise with strong leadership and communication skills to maintain high standards of customer service.

What are the key skills and qualifications needed to thrive as a helpdesk team lead?

To thrive as a Helpdesk Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often complemented by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote support tools, and knowledge bases is critical. Outstanding communication, conflict resolution, and team management skills help you motivate staff and ensure high-quality service. These skills are essential for coordinating effective support operations, resolving escalated issues, and maintaining customer satisfaction.

What are some common challenges faced by a helpdesk team lead and how can they be addressed?

As a Helpdesk Team Lead, you may encounter challenges such as balancing team workload, managing high ticket volumes during peak periods, and ensuring consistent service quality. Effective delegation, setting clear priorities, and fostering open communication within the team are key to overcoming these hurdles. Regular training sessions and performance reviews can also help maintain high standards and provide growth opportunities for team members. Additionally, collaborating closely with other IT departments ensures that complex issues are escalated and resolved efficiently.

What is the difference between Helpdesk Team Lead vs Helpdesk Technician?

AspectHelpdesk Team LeadHelpdesk Technician
CredentialsTypically requires relevant certifications (e.g., CompTIA A+), experience in support rolesUsually requires basic certifications or training, entry-level position
Work EnvironmentSupervises support staff, manages team workflows, interacts with clientsProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageCommon in IT support departments across various industriesFound in IT support, customer service, and technical support roles

The Helpdesk Team Lead oversees support teams, manages workflows, and ensures service quality, while Helpdesk Technicians focus on resolving technical issues directly for users. The lead role involves more leadership and coordination, whereas technicians handle day-to-day troubleshooting.

What cities are hiring for Helpdesk Team Lead jobs?

Cities with the most Helpdesk Team Lead job openings:

What states have the most Helpdesk Team Lead jobs?

States with the most job openings for Helpdesk Team Lead jobs include:

What are popular job titles related to Helpdesk Team Lead jobs?

For Helpdesk Team Lead jobs, the most frequently searched job titles are:

Helpdesk Team Lead jobs near you
Infographic showing various Helpdesk Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Helpdesk Team Lead

Reston, VA • On-site

BruckEdwards Inc
Construction • 11 - 50 employees
Learn more about BruckEdwards Incexternal

Full-time

Posted 20 days ago

Key responsibilities

  • Serve as the primary lead for escalated helpdesk issues unresolved by Tier 1/local IT support.

  • Assign, track, and ensure the timely resolution of helpdesk tickets in accordance with established SLAs.

  • Document resolutions, flag recurring issues, and escalate complex problems to the Project Lead and Government PMs as needed.

Job description

Description:


Helpdesk Team Lead

Washington, DC

Full-time, Exempt

Secret Clearance


BruckEdwards, Inc. is a growing, small business, government contracting company providing IT services to the federal government. Our culture is founded on providing all employees with a stimulating environment in which they can maximize their potential. We are dedicated to making a positive impact on our customers by providing high-end technical solutions, outstanding customer service, and continually improving our processes. We provide our staff with the resources they need to achieve success while giving employees the freedom to develop innovative and creative solutions to meet our customers’ needs.


BruckEdwards is seeking an experienced Helpdesk Team Lead to serve as the Tier 2 lead for the Identity and Access Management (IDAM) Helpdesk, providing advanced technical support, issue resolution, and operational leadership to ensure efficient service delivery. This role is responsible for the timely resolution of escalated technical issues, ticket management, documentation, and continuous improvement of helpdesk processes. The Team Lead ensures high-quality support for identity governance, authentication, and related systems and serves as a key liaison among users, technical teams, and management.

Requirements:


Responsibilities include, but are not limited to:

  • Serve as the primary lead for escalated helpdesk issues unresolved by Tier 1/local IT support.
  • Assign, track, and ensure the timely resolution of helpdesk tickets in accordance with established SLAs.
  • Document resolutions, flag recurring issues, and escalate complex problems to the Project Lead and Government PMs as needed.
  • Provide technical guidance and mentorship to junior helpdesk staff.
  • Maintain and administer USAidam systems (SailPoint, Okta, related infrastructure) in test and production environments.
  • Conduct routine patching, security updates, and system health monitoring.
  • Troubleshoot and resolve issues related to workflows, connectors, integrations, and custom scripts (e.g., AWS Lambda, PowerShell).
  • Support migration, integration, and onboarding activities for new applications and users.
  • Work closely with application owners, project managers, and stakeholders to resolve access and integration issues.
  • Update and maintain job aids, FAQs, and training materials for end users and helpdesk staff.
  • Identify and recommend improvements to helpdesk processes and user support materials.
  • Participate in regular reviews of helpdesk performance and recurring issues to drive service quality.
  • Maintain accurate records of system changes, incidents, and resolutions in the designated ticketing system.


Required Qualifications: 

  • U.S. Citizenship required.
  • Ability to obtain and maintain a Secret Clearance.
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3+ years of experience providing Tier 2 or higher technical support in an enterprise IT environment.
  • Experience supporting identity governance and authentication platforms (e.g., SailPoint, Okta).
  • Strong troubleshooting skills with workflows, connectors, and integrations.
  • Excellent communication, documentation, and customer service skills.


Please note this position may require access to sensitive and/or confidential data, it is the responsibility of the employee to acknowledge and adhere to BE’s Ethics and applicable security policies addressing the acceptable use of information system resources.


BruckEdwards is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.