ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Silver Spring, MD (NOW HIRING)

iQuasar LLC

Helpdesk Specialist

Washington, DC · On-site

$50K - $55K/yr

Paid time off iQuasar is seeking to fill the Principal Help Desk Specialist position in Washington ... Manage print queues to ensure printers are working properly. An Equal Opportunity Employer: iQuasar ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

... O chains as defined by the contract. • Work with the technical/software team to ensure that ... Help Desk experience, or equivalent. • Familiarity with network infrastructure • CBP BI ...

ICT Mondial Inc

Helpdesk Specialist

Washington, DC · On-site

Helpdesk Specialist We are seeking an experienced Helpdesk / Desktop Support Specialist to join a ... Log, track, and route service requests and incidents in an incident management (ticketing) system.

New

InterSources Inc

Helpdesk Specialist

Washington, DC · On-site

They are seeking a Helpdesk Specialist to resolve technical issues, provide customer service, and ... Microsoft Office, Project, Visio, Outlook) and endpoint management tools. • Log and route service ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA · On-site

$21 - $28.75/hr

Create, configure, and manage Microsoft 365 user accounts, including MFA enrollment, role ... in IT helpdesk, desktop support, technical support, or related support environments. • Strong ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA · On-site

$21 - $28.75/hr

Create, configure, and manage Microsoft 365 user accounts, including MFA enrollment, role ... in IT helpdesk, desktop support, technical support, or related support environments. • Strong ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA · On-site

$21 - $28.75/hr

Create, configure, and manage Microsoft 365 user accounts, including MFA enrollment, role ... , desktop support, technical support, or related support environments. Strong oral and written ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Helpdesk Analyst (1st Shift) Duration: 12+ months Location: Washington, DC The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

Microsoft Office, Project, Visio, Outlook) and endpoint management tools. * Log and route service requests and incidents in an incident management system. * Provide a high level of customer service ...

Chenega MIOS

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

Document all changes in the Jira Service Management ticketing system to ensure asset and ... We offer opportunities to help sharpen skills in addition to hands-on experience in the global ...

Chenega Corporation

VIP Helpdesk Analyst

Arlington, VA · On-site

$52.88/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Document all changes in the Jira Service Management ticketing system to ensure asset and ...

previous page

Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Silver Spring, MD

Helpdesk Manager information

See Silver Spring, MD salary details

$38.6K

$86.3K

$128.3K

How much do helpdesk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for helpdesk manager in Silver Spring, MD is $86,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $103,100.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Silver Spring, MD?

The most popular types of Helpdesk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Helpdesk Manager jobs?

Cities near Silver Spring, MD with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you

Helpdesk Specialist

Dhaka Technologies Limited Company

Washington, DC

$19 - $25/hr

Full-time

Posted 17 days ago

Job description

Job Title: Helpdesk Specialist

Work Arrangement: Onsite
Location: Washington, DC (20003)
Employment Type: Contract
Engagement Type: W2 or 1099 only. (No C2C)
Final Interview: Inperson
Position Summary

Dhaka Technologies Limited Company is hiring a Helpdesk Specialist for a DC Government client. The client is looking to add to its technical support team serving the District's public school system.

The candidate should have six to ten years of experience. The Helpdesk Specialist will respond to and diagnose problems through discussion with users. This is a 100 percent onsite role, and the candidate will need to be able to travel around the District of Columbia.

Roles and Responsibilities
  • Resolve technical issues and close out assigned service and incident requests within the agency Service Level Agreements.
  • Adhere to all enterprise-wide security policies related to the security and integrity of District-owned resources.
  • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems for both Windows and Apple, off-the-shelf products such as Microsoft Office, Project, Visio, and Outlook, and endpoint management tools.
  • Log and route service requests and incidents in an incident management system.
  • Provide a high level of customer service to end users on a daily basis.
  • Provide technical expertise related to Microsoft products, such as Microsoft Office, Windows operating systems, and other related Microsoft applications.
  • Troubleshoot issues related to agency-specific applications and web applications.
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices, and tablets.
  • Collaborate with the IT leadership team to test and implement cost-effective technology for the District.
  • Maintain service level agreements related to desk-side support service and incident requests.
  • Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
Required and Desired Skills Matrix
  1. Bachelor's degree in IT or a related field, or equivalent experience. Required, 10 years.
  2. Providing second-tier support to end users, servers, or mainframe applications and hardware. Required, 6 years.
  3. Strong customer service skills. Required, 6 years.
  4. Expertise in troubleshooting complex software-related issues. Required, 6 years.
  5. Demonstrated experience making non-technical users comfortable with complex technology concepts. Required, 6 years.
  6. Knowledge of the Microsoft Office Suite. Required, 5 years.
  7. Expertise in supporting desktop operating systems, including Windows 11 and Mac OS X 10.10.x. Highly desired, 5 years.
  8. Diagnosing and resolving end user computer and computer peripheral problems. Highly desired, 5 years.
  9. Documenting, tracking, and monitoring end user, server, or hardware problems. Highly desired, 5 years.
How to Apply

Interested candidates who meet the qualifications should send their resume to talent@dhakatech.us.