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Helpdesk Manager Jobs in Riva, MD (NOW HIRING)

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

Annexa Inc.

Helpdesk Specialist - Tier II

Washington, DC · On-site

$0.01 - $42.96/hr

Helpdesk Specialist Tier II Employment Type: Onsite Annexa is currently working with D.C. Public ... Log and route service requests and incidents in an incident management system. * Provide a high ...

Annexa Inc.

Senior Helpdesk Tier II

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Helpdesk Tier II Employment Type: Onsite Annexa is currently supporting DC Government ... Follows procedures and maintains inventory and asset management for computers, mobile devices ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

As a Help Desk Program Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Program Manager joining our team to bring professionalism and initiative to a ...

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Helpdesk Manager information

See Riva, MD salary details

$36.2K

$80.9K

$120.3K

How much do helpdesk manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for helpdesk manager in Riva, MD is $80,945.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,800.00 and $96,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What cities near Riva, MD are hiring for Helpdesk Manager jobs? Cities near Riva, MD with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Riva, MD as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $80,945 per year, or $38.9 per hour.

Helpdesk Specialist Entry

AHU Technologies, Inc.

Washington, DC • On-site

$19 - $21/hr

Full-time

Re-posted 21 days ago

Job description

Job Description:
Short Description: Install and configure software and hardware components of computer and network systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and maintenance procedures.
Complete Description:
The client is responsible for regulating construction activity in the District of Columbia. The agency operates a consolidated permit operations division, reviews all construction documents to ensure compliance with building codes and zoning regulations, and has inspection and oversight authority, through which construction activity, building systems, and rental housing establishments are inspected, with violations cited and, if necessary, abatement pursued within the limits of the law.
Description
Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.
Responsibilities:
• Responds to and diagnoses problems through discussion with users.
• Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
• Ability to understand and maintain inventory management.
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
• Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Knowledge of Office 365.
• Ability to maintain users accounts in Active Directory.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
Skills Matrix:
• 1-5 yrs. diagnosing and resolving end user computer/computer peripherals problems. Required 1 Year
• 1-5 yrs. providing second-tier support to end users, server, or mainframe apps/hardware. Required 1 Year
• 1-5 yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems. Required 1 Year
• Assisting in the setup, re-installation or replacement of IT equipment between floors. Required 1 Year
• Resolving issues and or troubleshooting issues to supervisor. Required 1 Year
• Ability to communicate issues and work in team environment. Required 1 Year
• Knowledge of IT hardware configuration and installation (pc's monitors setup). Required 1 Year
• Bachelor's degree in IT or related field or equivalent experience. Highly desired 5 Years
• Must be willing to work onsite. Required
• Must be able to lift 20 lb. Required
Compensation: $19.00 - $21.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

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