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Helpdesk Manager Jobs in Provo, UT (NOW HIRING)

Provo College

Business Office Manager

Provo, UT

The Business Office Manager ensures day-to-day Business Office activities run smoothly, improve processes, and help manage the performance of other Business Office Coordinators. The Business Office ...

Unitek Learning

Business Office Manager

Provo, UT

The Business Office Manager ensures day-to-day Business Office activities run smoothly, improve processes, and help manage the performance of other Business Office Coordinators. The Business Office ...

Unitek Learning

Business Office Manager

Provo, UT · On-site

The Business Office Manager ensures day-to-day Business Office activities run smoothly, improve processes, and help manage the performance of other Business Office Coordinators. The Business Office ...

Interiorworx LLC

Cabinet Delivery Helper

Sandy, UT · On-site

$17/hr

... or management • Ability to move and lift 75lbs plus multiple times throughout the day • Daily vehicle inspection reports • Follow instructions as given by dispatch and or management ...

InteriorWorx LLC

Cabinet Delivery Helper

Sandy, UT

$17/hr

Follow instructions as given by dispatch and or management * Ability to move and lift 75lbs plus multiple times throughout the day * Daily vehicle inspection reports * Follow instructions as given by ...

Interiorworx

Cabinet Delivery Helper

Sandy, UT · On-site

$17/hr

Follow instructions as given by dispatch and or management. * Ability to move and lift 75lbs plus multiple times throughout the day. * Daily vehicle inspection reports. * Follow instructions as given ...

Interior Worx

Cabinet Delivery Helper

Sandy, UT · On-site

$17/hr

... or management • Ability to move and lift 75lbs plus multiple times throughout the day • Daily vehicle inspection reports • Follow instructions as given by dispatch and or management ...

Phaxis

Help Desk Agent

South Jordan, UT · On-site

$16.25 - $20.75/hr

Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure and professionalism in high-pressure and difficult situations. * Deliver a consistent and positive ...

Cricut

Media Buyer Manager

South Jordan, UT · On-site

$56K - $71K/yr

As a Digital Marketing Manager - Full Funnel Video Advertising , you will help manage the strategy, execution, and optimization of full-funnel paid video campaigns that build brand awareness, drive ...

Cricut

Media Buyer Manager

South Jordan, UT · On-site

$56K - $71K/yr

As a Digital Marketing Manager - Full Funnel Video Advertising , you will help manage the strategy, execution, and optimization of full-funnel paid video campaigns that build brand awareness, drive ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Provo, UT

Helpdesk Manager information

See Provo, UT salary details

$35.5K

$79.3K

$117.8K

How much do helpdesk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for helpdesk manager in Provo, UT is $79,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,400.00 and $94,600.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Provo, UT?

The most popular types of Helpdesk jobs in Provo, UT are:

What cities near Provo, UT are hiring for Helpdesk Manager jobs?

Cities near Provo, UT with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $79,254 per year, or $38.1 per hour.

Business Office Manager

Provo College

Provo, UT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Company Description

As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

Job Description

The Business Office Manager ensures day-to-day Business Office activities run smoothly, improve processes, and help manage the performance of other Business Office Coordinators.  The Business Office Manager is also responsible for managing all campus-based financial operations related to student accounts, collections, and inventory. This role ensures aggressive collections, accurate reporting, and support for institutional financial compliance. A primary accountability for this position is the reduction of aged receivables and prevention of bad debt.

  • Lead campus-based efforts to collect and resolve past-due student account balances, coordinating directly with students, staff, and third-party partners.
  • Monitor accounts receivable aging reports weekly, identify at-risk or chronically delinquent accounts, and implement proactive recovery strategies.
  • Track and report on collections performance, recovery rates, and bad debt impact; provide monthly reporting to senior leadership.
  • Ensure 100% of student collection activities are completed by required institutional deadlines.
  • Ensure all billing, payment arrangements, and collections activities comply with FERPA, FCRA, FDCPA, Title IV, and institutional policies.
  • Own the reconciliation process for aged receivables, ensuring all past-due accounts are reviewed, documented, and escalated as needed.
  • Collaborate with Financial Aid Office as necessary to ensure integrity of receivables in Nexus.
  • Initiate third party collections on aged accounts in accordance with institutional policies and procedures.
  • Order, distribute, and track receipt of books, supplies, and inventory related to student instruction; maintain accurate records for campus audit readiness.
  • Serve as the primary contact for students for all billing-related inquiries.
  • Oversee campus cash and check handling procedures in accordance with Unitek’s financial policies, including daily reconciliation, secure storage, accurate logbook entry, and timely deposits.
  • Ensure full compliance with protocols for student-facing cash receipt verification, remote check deposit (RCD), and documentation submission.
  • Maintain documentation and ensure data accuracy in the student information system (SIS).
  • Support financial literacy initiatives and provide clear guidance to students on managing their financial obligations.
  • Complete assigned financial reporting tasks, audits, and ad hoc projects as directed
Qualifications
  • 4-5 years of experience in student accounts, billing, collections, or accounts receivable.
  • BA/BS in Business, Accounting, or Finance (required).
  • Demonstrated knowledge of student finance systems, billing practices, and collection strategies.
  • Proficiency in Excel and SIS/ERP systems e.g., Anthology, Tuition Options, and Excel.
  • Strong organizational skills, attention to detail, and the ability to manage multiple priorities.

Additional Information

We Offer:

  • Medical, Dental and Vision starting the 1st of the month following 30 days of employment
  • 2 Weeks’ starting Vacation per year.  Increasing based on years of service with company
  • 12 paid Holidays and 2 Floating Holiday
  • 401K with a Company Match
  • Company Paid Life Insurance at 1x’s your annual salary
  • Leadership development and training for career advancement
  • Tuition assistance and Forgiveness for you and your family up to 100% depending on program

All your information will be kept confidential according to EEO guidelines.