Helpdesk Analyst
$40K - $55K/yr
Overview Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position ... She/he will interface with all departments and all levels of management on a daily basis. Duties ...
Helpdesk Analyst
$40K - $55K/yr
Overview Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position ... She/he will interface with all departments and all levels of management on a daily basis. Duties ...
Helpdesk Support Technician
Waterford, CT · On-site
$55K - $75K/yr
Join our employee-owned company and help us develop systems and provide professional services that ... Perform inventory and asset management, including receiving and ongoing management of assets ...
Helpdesk Support Technician
Waterford, CT · On-site
$55K - $75K/yr
Join our employee-owned company and help us develop systems and provide professional services that ... Perform inventory and asset management, including receiving and ongoing management of assets ...
Position Information Position Title Help Desk and ID Office Manager FLSA Classification EX Reports to Deputy CIO Salary Range F Weeks Per Year 52 Work Week 40 hours (minimum) Position Summary Assumes ...
Position Information Position Title Help Desk and ID Office Manager FLSA Classification EX Reports to Deputy CIO Salary Range F Weeks Per Year 52 Work Week 40 hours (minimum) Position Summary Assumes ...
Restaurant Manager
Durham, CT · On-site
$900/wk
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Quick apply
Restaurant Manager
Durham, CT · On-site
$900/wk
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Middlefield, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Middlefield, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Meriden, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Meriden, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
East Hampton, CT · On-site
$900/wk
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Quick apply
Restaurant Manager
East Hampton, CT · On-site
$900/wk
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Portland, CT · On-site
$900/wk
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Quick apply
Restaurant Manager
Portland, CT · On-site
$900/wk
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Cheshire, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Cheshire, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Middletown, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Middletown, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Cheshire, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Cheshire, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Meriden, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Meriden, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Quick apply
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Middletown, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Middletown, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Meriden, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Meriden, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Meriden, CT · On-site
$900/wk
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Quick apply
Restaurant Manager
Meriden, CT · On-site
$900/wk
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Quick apply
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Durham, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Durham, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Middletown, CT · On-site
$900/wk
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Quick apply
Restaurant Manager
Middletown, CT · On-site
$900/wk
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Middletown, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Restaurant Manager
Middletown, CT · On-site
We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...
Helpdesk Manager information
See Madison, CT salary details
$35.1K - $42.5K
1% of jobs
$42.5K - $49.9K
6% of jobs
$49.9K - $57.3K
8% of jobs
$62.7K is the 25th percentile. Wages below this are outliers.
$57.3K - $64.7K
13% of jobs
$64.7K - $72.1K
14% of jobs
The median wage is $75.5K / yr.
$72.1K - $79.5K
17% of jobs
$79.5K - $86.9K
13% of jobs
$89.9K is the 75th percentile. Wages above this are outliers.
$86.9K - $94.3K
8% of jobs
$94.3K - $101.7K
7% of jobs
$101.7K - $109K
7% of jobs
$109K - $116.4K
5% of jobs
$35.1K
$78.4K
$116.4K
How much do helpdesk manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for helpdesk manager in Madison, CT is $78,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $93,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What cities near Madison, CT are hiring for Helpdesk Manager jobs? Cities near Madison, CT with the most Helpdesk Manager job openings:
Job description
Overview
Help Desk Administrator
Compensation depends on expereince: Range from $40k-$55k
Position Objective:
The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.
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Duties & Responsibilities:
- Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
- Provide internal end-user support and training for Windows-based desktops, software and peripherals
- Generate and update support documentation
- User on-boarding and off-boarding
- Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
- Ability to evaluate new technology for compatibility with current system, processes and procedures
- Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
- Maintains asset tracking and IT inventory
- Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
- Assist with application, hardware or system rollouts as needed
Qualifications/Experience:
- Strong technical skills with PC's
- Ability to explain technical concepts to non-technical users with approachability and empathy
- Experience with installing and troubleshooting hardware and software issues.
- Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
- Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
- Experience and knowledge with email system fundamentals.
- Experience with Wi-Fi technology and standards.
- Excellent communication, time management and organizational skill with strong attention to detail.
- Ability to solve problems and interpret variables in situations where only limited standardization exists
- Ability to learn and support new applications
- Self-motivated and able to work without direct supervision or as part of a team.
- A+, Net+ or MCP certifications are a plus.
Tools & Equipment:
- PC, printer, telephone, fax machine, copier, and other office equipment.
About Wellington Steele & Associates
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Rochester, NY, US
Year founded
2002