ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Madison, CT (NOW HIRING)

ADNET Technologies

TAC Helpdesk Engineer

Rocky Hill, CT · Remote

Founded in 1991, ADNET Technologies is a SOC 2, Type II Compliant IT management and cybersecurity ... Escalate issues outside your skill set promptly to help ensure timely client resolution. * Maintain ...

ADNET Technologies

TAC Helpdesk Engineer

Rocky Hill, CT · Remote

Founded in 1991, ADNET Technologies is a SOC 2, Type II Compliant IT management and cybersecurity ... Escalate issues outside your skill set promptly to help ensure timely client resolution. * Maintain ...

Riverhead Building Supply Corp.

Helper

Riverhead, NY · On-site

$28.70 - $29.70/hr

Responsibilities Helper Responsibilities: Responsibilities include assisting with loading ... Rewarding careers with supportive management. * Participation in philanthropic activities in the ...

Riverhead Building Supply Corp.

Helper

Riverhead, NY · On-site

$28.70 - $29.70/hr

Responsibilities Helper Responsibilities: Responsibilities include assisting with loading ... Rewarding careers with supportive management. * Participation in philanthropic activities in the ...

Riverhead Building Supply Corp.

Helper

Riverhead, NY · On-site

$28.70 - $29.70/hr

Helper Responsibilities: Responsibilities include assisting with loading, unloading and yard clean ... Rewarding careers with supportive management. * Participation in philanthropic activities in the ...

Ace Hardware

Assistant Store Manager Help

Wading River, NY · On-site

$16 - $17/hr

The primary responsibilities of in-store management are to manage the sales, expenses, profits, assets, and team members' personal development to ensure customers are receiving the highest level of ...

Dunkin'

Restaurant Manager

Meriden, CT · On-site

$900/wk

We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...

Dunkin'

Restaurant Manager

Middletown, CT · On-site

$900/wk

We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...

Dunkin

Restaurant Manager

Cromwell, CT

We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...

Dunkin

Restaurant Manager

Cheshire, CT · On-site

We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...

Dunkin

Restaurant Manager

Meriden, CT

We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...

Dunkin'

Restaurant Manager

Middletown, CT · On-site

$900/wk

We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...

Dunkin

Restaurant Manager

Meriden, CT

We are looking for a Restaurant Manager to help manage our Dunkin' Team! At Dunkin', we're all about great beverages, delicious food, and creating moments that matter. We're looking for a passionate ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Madison, CT

Helpdesk Manager information

See Madison, CT salary details

$35.1K

$78.4K

$116.4K

How much do helpdesk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for helpdesk manager in Madison, CT is $78,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $93,500.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Madison, CT are hiring for Helpdesk Manager jobs?

Cities near Madison, CT with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Madison, CT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $78,361 per year, or $37.7 per hour.

Helpdesk Analyst

Wellington Steele & Associates

Orange, CT

$40K - $55K/yr

Full-time

Re-posted 3 days ago

Job description

Overview

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC's
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.
Employment Type: OTHER

Apply