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Helpdesk Manager Jobs in Glen Ridge, NJ (NOW HIRING)

Forhyre

Helpdesk Specialist

New York, NY · On-site

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

Forbes

Temporary Helpdesk Engineer

Jersey City, NJ · On-site

$40 - $45/hr

Manage equipment inventory and handle shipping and receiving, including imaging and preparing ... Helpdesk and systems support * Respond to and resolve daily IT tickets for user access, devices ...

City of New York

Senior Helpdesk Technician

Manhattan, NY · On-site

$80K - $90K/yr

From managing New York City's most iconic courthouses and municipal buildings, to purchasing over ... It's an opportunity to provide impactful support, quality customer service, and help protect the ...

City of New York

Senior Helpdesk Technician

Manhattan, NY · On-site

$22 - $29.50/hr

From managing New York City's most iconic courthouses and municipal buildings, to purchasing over ... It's an opportunity to provide impactful support, quality customer service, and help protect the ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

FastTek

Technical Helpdesk Analyst

Newark, NJ · On-site

$21.50 - $29.25/hr

Technical Helpdesk Analyst #1061163 Summary: * The main function of a Help Desk Specialist is to ... Basic ability to work independently and manage one's time * Knowledge of computer software, such as ...

Forbes

Temporary Helpdesk Engineer

Jersey City, NJ · On-site

$40 - $45/hr

It reports to the Principal Manager, Corporate Solutions and works closely with the Infrastructure ... Helpdesk and systems support * Respond to and resolve daily IT tickets for user access, devices ...

City of New York

Senior Helpdesk Technician

Manhattan, NY

$22 - $29.50/hr

From managing New York City's most iconic courthouses and municipal buildings, to purchasing over ... It's an opportunity to provide impactful support, quality customer service, and help protect the ...

Infojini Inc

Helpdesk Technician

North Bergen, NJ · On-site

$22.25 - $30/hr

Mandatory Skills : Windows 7 domain Networking Store systems Scanner / POSAdmin / use Fielding calls from technicians onsite And configuration steps their Printer IP address Preffered Supporting over ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Glen Ridge, NJ

Helpdesk Manager information

See Glen Ridge, NJ salary details

$38.1K

$85.2K

$126.5K

How much do helpdesk manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for helpdesk manager in Glen Ridge, NJ is $85,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $101,600.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Glen Ridge, NJ are hiring for Helpdesk Manager jobs?

Cities near Glen Ridge, NJ with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Glen Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $85,157 per year, or $40.9 per hour.

Helpdesk Administrator

New York, NY • On-site

Tower Research Capital LLC
Finance and Insurance • 1 - 5K employees
Learn more about Tower Research Capital LLCexternal

Full-time

Retirement, PTO

Re-posted 15 days ago

Job description

Company Description

Founded in 1998, Tower Research Capital LLC is a leader in the thriving field of high-frequency trading. Working at Tower means collaborating with bright minds from around the world to create cutting edge-technology and tackle challenging technical problems. 

Job Description

Tower Research Capital LLC, a high-frequency proprietary trading firm founded in 1998, seeks a smart and independent Helpdesk Administrator to join our Systems team. In this role, you will support day-to-day operations and resolve hardware issues.

As a Helpdesk Administrator, your responsibilities may include:

  • Resolving trouble tickets for Linux and Windows users
  • Deploying Windows and Linux desktops
  • Creating and maintaining user accounts
  • Repairing and upgrading hardware including desktops, servers, laptops, printers, and scanners
  • Racking and stacking servers
  • Researching materials for orders through vendors
  • Providing front-line user support with minimal supervision
  • Managing and maintaining on-site inventory
  • Keeping data centers and shared spaces clean and organized
Qualifications


You should be motivated to find the best solutions to problems of all sizes, whether they require visiting data centers or crawling under desks. Our ideal candidate will have:

  • A solid knowledge of PC hardware and computer internals
  • Deploying Windows and Linux desktops
  • Creating and maintaining user accounts
  • Repairing and upgrading hardware including desktops, servers, laptops, printers, and scanners
  • Racking and stacking servers
  • Researching materials for orders through vendors
  • Providing front-line user support with minimal supervision
  • Managing and maintaining on-site inventory
  • Keeping data centers and shared spaces clean and organized

Additionally, you should be able to:

  • Prioritize on the fly by juggling multiple assignments simultaneously
  • Handle a heavy workload and "fight fires" without losing your cool
  • Work well independently with minimal supervision
  • Lift up to 40 pounds
  • Work occasional night and weekend hours
  • Occasional travel to Tower's other offices
Additional Information

Benefits

Tower's main office and garden roofdeck are located in TriBeCa, a neighborhood in downtown Manhattan. While we work hard, Tower's cubicle-free workplace, jeans-clad workforce, and well-stocked kitchens reflect the premium the firm places on quality of life.

Benefits include:

  • Competitive salary
  • 401(k) with company matching
  • Five weeks of paid vacation per year plus nine aid holidays
  • Free breakfast, lunch, and snacks on a daily basis
  • Free gym membership
  • Free tickets to New York events, including the US Open and TriBeCa Film Festival

Tower is not accepting third-party resume submissions for this position.

Apply