Skanska Building Services is at the forefront of facilities management, trusted by clients to ... The Helpdesk & Accommodation supervisor will have the responsibility for supervising a 24-hour Help ...
Skanska Building Services is at the forefront of facilities management, trusted by clients to ... The Helpdesk & Accommodation supervisor will have the responsibility for supervising a 24-hour Help ...
Helpdesk Tier 3
West Caldwell, NJ · On-site
$80K - $90K/yr
Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...
Helpdesk Tier 3
West Caldwell, NJ · On-site
$80K - $90K/yr
Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...
Technical Helpdesk Analyst
Newark, NJ · On-site
$21.50 - $29.25/hr
Technical Helpdesk Analyst #1061163 Summary: * The main function of a Help Desk Specialist is to ... Basic ability to work independently and manage one's time * Knowledge of computer software, such as ...
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Technical Helpdesk Analyst
Newark, NJ · On-site
$21.50 - $29.25/hr
Technical Helpdesk Analyst #1061163 Summary: * The main function of a Help Desk Specialist is to ... Basic ability to work independently and manage one's time * Knowledge of computer software, such as ...
Helpdesk/Customer Care
Edison, NJ · On-site
$21.25 - $29/hr
... management and delivery. Skillsets Required - Experience with BI tools in a Customer Care or ... Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing ...
Helpdesk/Customer Care
Edison, NJ · On-site
$21.25 - $29/hr
... management and delivery. Skillsets Required - Experience with BI tools in a Customer Care or ... Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing ...
Manager/technician
$25 - $35/hr
Certified Pesticide Applicator with Core, 7A, 7B and 13. Must be willing to run routes and help manage.
New
Quick apply
Manager/technician
$25 - $35/hr
Certified Pesticide Applicator with Core, 7A, 7B and 13. Must be willing to run routes and help manage.
New
This is a global management consulting firm and the world's leading advisor on business strategy ... Maintain problem call history by recording calls in CA help desk tracking database; analyze call ...
This is a global management consulting firm and the world's leading advisor on business strategy ... Maintain problem call history by recording calls in CA help desk tracking database; analyze call ...
Manager-Wendy's -Stirling NJ
Stirling, NJ · On-site
$17.49 - $18.49/hr
Help manage shift productivity and operational efficiency * Support opening and closing procedures * Work closely with restaurant management to achieve sales and operational goals Qualifications * 2+ ...
Manager-Wendy's -Stirling NJ
Stirling, NJ · On-site
$17.49 - $18.49/hr
Help manage shift productivity and operational efficiency * Support opening and closing procedures * Work closely with restaurant management to achieve sales and operational goals Qualifications * 2+ ...
Manager-Wendy's -Rockaway NJ
$16 - $18/hr
Help manage shift productivity and operational efficiency * Support opening and closing procedures * Work closely with restaurant management to achieve sales and operational goals Qualifications * 2+ ...
Manager-Wendy's -Rockaway NJ
$16 - $18/hr
Help manage shift productivity and operational efficiency * Support opening and closing procedures * Work closely with restaurant management to achieve sales and operational goals Qualifications * 2+ ...
Help DESK
Woodbridge, NJ · On-site
$18/hr
Company Description Global Channel Management is a technology company that specializes in various ... helpdesk system Help desk support must be team player Additional Information $18/hr 12months
Help DESK
Woodbridge, NJ · On-site
$18/hr
Company Description Global Channel Management is a technology company that specializes in various ... helpdesk system Help desk support must be team player Additional Information $18/hr 12months
Accounting Manager
Summit, NJ · On-site
Finance Manager / Accounting Manager New Jersey - 1/2 days a month in the office. Very Flexible ... Help leadership understand financial performance by client, project, and business unit. Reporting ...
New
Accounting Manager
Summit, NJ · On-site
Finance Manager / Accounting Manager New Jersey - 1/2 days a month in the office. Very Flexible ... Help leadership understand financial performance by client, project, and business unit. Reporting ...
New
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
Shift Manager
South Plainfield, NJ · On-site
$16.75 - $17.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
South Plainfield, NJ · On-site
$16.75 - $17.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
South Plainfield, NJ · On-site
$16.75 - $17.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
South Plainfield, NJ · On-site
$16.75 - $17.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
South Plainfield, NJ · On-site
$16.75 - $17.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
South Plainfield, NJ · On-site
$16.75 - $17.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
South Plainfield, NJ · On-site
$16.75 - $17.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
South Plainfield, NJ · On-site
$16.75 - $17.75/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Carpenter / Helper
$18.25 - $23.25/hr
Bellomi Construction is looking for either a helper or a skilled carpenter looking for a home ... project managers and supervisors. With a higher skill set you could be asked to cut materials ...
Quick apply
Carpenter / Helper
$18.25 - $23.25/hr
Bellomi Construction is looking for either a helper or a skilled carpenter looking for a home ... project managers and supervisors. With a higher skill set you could be asked to cut materials ...
Carpenter / Helper
Sparta, NJ · On-site
$18.25 - $23.25/hr
Bellomi Construction is looking for either a helper or a skilled carpenter looking for a home ... project managers and supervisors. With a higher skill set you could be asked to cut materials ...
Quick apply
Carpenter / Helper
Sparta, NJ · On-site
$18.25 - $23.25/hr
Bellomi Construction is looking for either a helper or a skilled carpenter looking for a home ... project managers and supervisors. With a higher skill set you could be asked to cut materials ...
Helpdesk Manager information
See Bedminster, NJ salary details
$38.3K - $46.3K
1% of jobs
$46.3K - $54.4K
6% of jobs
$54.4K - $62.5K
8% of jobs
$68.3K is the 25th percentile. Wages below this are outliers.
$62.5K - $70.5K
13% of jobs
$70.5K - $78.6K
14% of jobs
The median wage is $82.4K / yr.
$78.6K - $86.7K
17% of jobs
$86.7K - $94.7K
13% of jobs
$98K is the 75th percentile. Wages above this are outliers.
$94.7K - $102.8K
8% of jobs
$102.8K - $110.9K
7% of jobs
$110.9K - $118.9K
7% of jobs
$118.9K - $127K
5% of jobs
$38.3K
$85.5K
$127K
How much do helpdesk manager jobs pay per year?
As of Aug 29, 2026, the average yearly pay for helpdesk manager in Bedminster, NJ is $85,473.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $102,000.00 per year, depending on experience, location, and employer.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What cities near Bedminster, NJ are hiring for Helpdesk Manager jobs?
Cities near Bedminster, NJ with the most Helpdesk Manager job openings:
Helpdesk & Accommodation Supervisor - FTC
Middlesex, NJ • On-site
Skanska •
Construction • 1 - 5K employees1,001 - 5,000 employees
8.5
Based on 25 frontline employees who took The Breakroom Quiz
Great coworkers
People enjoy working here
Good employer
Recommended by students
Respectful managers
Full-time
Posted 15 days ago
Job description
Description and requirements
At Skanska, we're shaping the way we live, work and connect. As one of the world's largest construction and development companies, we work together with customers, communities and partners to shape a better society.
Skanska Building Services is at the forefront of facilities management, trusted by clients to deliver excellence every time. One of our flagship contracts is with the Ministry of Defence at a major base near Watford - a complex, high-profile environment where we provide a full range of hard, soft, and technical FM services.
One of the key departments on the site is the Helpdesk Team, and this role is responsible for the effective day to day supervision for the Helpdesk & Accommodation services for a large and complex Military Headquarters. The Helpdesk & Accommodation supervisor will have the responsibility for supervising a 24-hour Help Desk, Single Living Accommodation (SLA) bookings and reception service. To help the Helpdesk and Accommodation Manager where and when needed and to cover when absent.
As a Helpdesk and Accommodation Supervisor, you will:
- Supervise the Helpdesk & Accommodation Services team, ensuring the smooth delivery of services.
- Supervise all aspect of all department staff including leave, sickness, PDR's, Team briefings, H&S In the absence of the manager.
- Ensure that all Help Desk, Accommodation and Customer Service Key Performance Indicators inputs are completed to programme to enable completion of monthly client performance reports in accordance with contractual requirements. With agreed KPI measurement in place.
- Prepare and provide management reports for the services managed in the absence of the manager.
- To manage excellent relationships with the client, our suppliers, and other partners within the contract. In the absence of the manager.
- To ensure good communication channels are maintained with accommodation block residents i.e., Disruptions.
- To ensure compliance with all statutory, IMS, security and relevant company and client policies generating a true health and safety culture and ensuring the implementation and adoption of safe working systems and practices for the services delivered.
- Attend management meetings with Senior Management Team and client.
What You'll Bring to the role:
- Previous supervisory experience.
- Experience working within a Helpdesk environment.
- Experience working within the defence sector or a highly regulated environment.
- Excellent customer service and stakeholder management skills.
- Strong communication and organisational abilities.
- Ability to manage competing priorities and work effectively in a fast-paced environment.
Inclusion and Diversity
We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.
Flexible working
Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you'd like to explore.
Reasonable adjustments
We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at recruitment@skanska.co.uk or call 0330 105 2000 - Option 5 & 1.
Closing date
We encourage you to apply as early as possible, as the closing date may be subject to change.
If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success - every step of the way.
About Skanska
Sourced by ZipRecruiter
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
New York, NY, US
