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Helpdesk Manager Jobs in Gilbert, AZ (NOW HIRING)

RunBuggy

IT Helpdesk Intern (Part-Time)

Tempe, AZ · On-site

$20 - $22/hr

For shippers, RunBuggy integrates directly into existing management systems, reducing ... The Information Technology Helpdesk Intern is responsible for helping us fulfill service and ...

DBM GLOBAL INC

Design Integration Manager

Phoenix, AZ · On-site

As the Design Integration Manager at Schuff Steel, you will help support Schuff's continued pursuit of new projects as well as the start-up/transition of newly awarded projects by assisting the Sales ...

SCHUFF STEEL CO

Design Integration Manager

Phoenix, AZ · On-site

As the Design Integration Manager at Schuff Steel, you will help support Schuff's continued pursuit of new projects as well as the start-up/transition of newly awarded projects by assisting the Sales ...

Schuff Steel

Design Integration Manager

Phoenix, AZ · On-site

$85K - $115K/yr

As the Design Integration Manager at Schuff Steel, you will help support Schuff's continued pursuit of new projects as well as the start-up/transition of newly awarded projects by assisting the Sales ...

Gypsum Management and Supply

Delivery Helper

Buckeye, AZ · On-site

$15.50 - $17.75/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

GMS Inc

Delivery Helper

Buckeye, AZ · On-site

$15.50 - $17.75/hr

Embody the principles of servant leadership, even in a non-people management role, by putting the ... Help champion an inclusive working environment; empower others to bring their full selves to the ...

Western Alliance Bank

Program Manager

Phoenix, AZ

This entails capturing the strategic vision of business heads and helping to distill and organize the strategic goals and objectives in executable programs and projects through operational and ...

Universal Waste Systems

Mechanic Helper

Phoenix, AZ · On-site

Description The primary role of the Mechanic's Helper is to assist the Mechanics in the repair of ... Vehicle computer diagnostic systems and fleet management software. * Federal, state and local job ...

COWTOWN MATERIALS INC

Delivery Helper

Buckeye, AZ · On-site

$15.50 - $17.75/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Schuff Steel

Production Helper

Phoenix, AZ · On-site

$15.25 - $19/hr

Production Helper assists workers engaged in the fabrication of structural metal products by ... Recruiting/staffing firms may NOT contact hiring managers directly. Firms that do not honor this ...

DBM GLOBAL INC

Production Helper

Phoenix, AZ · On-site

$15.25 - $19/hr

Production Helper assists workers engaged in the fabrication of structural metal products by ... Recruiting/staffing firms may NOT contact hiring managers directly. Firms that do not honor this ...

Kroger Supply Chain

Maintenance Helper

Phoenix, AZ · On-site

$16 - $20.75/hr

We help feed your future by providing the value and care you need to grow. If you're caring ... management skills - Ability/willingness to learn to operate the following special equipment ...

SCHUFF STEEL CO

Production Helper

Phoenix, AZ · On-site

$15.25 - $19/hr

Production Helper assists workers engaged in the fabrication of structural metal products by ... Recruiting/staffing firms may NOT contact hiring managers directly. Firms that do not honor this ...

The Thumb

Assistant Manager

Scottsdale, AZ

$58K - $68K/yr

Help manage purchasing, cost control, and scheduling * Ensure The Thumb continues to deliver ... excellent food and hospitality every day Qualifications: - 3+ years of restaurant leadership or ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Gilbert, AZ

Helpdesk Manager information

See Gilbert, AZ salary details

$36.3K

$81.2K

$120.6K

How much do helpdesk manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for helpdesk manager in Gilbert, AZ is $81,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $96,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Gilbert, AZ?

The most popular types of Helpdesk jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Helpdesk Manager jobs?

Cities near Gilbert, AZ with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $81,173 per year, or $39 per hour.

IT Helpdesk Intern (Part-Time)

RunBuggy

Tempe, AZ • On-site

$20 - $22/hr

Full-time, Part-time, Internship

PTO

Re-posted 3 days ago

Job description

About Us:
RunBuggy is the most technically advanced automotive logistics platform on the market. Period.
Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.
RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.
Since launching in 2019, RunBuggy has grown to over 135 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.
We're not just building a better logistics platform - we're redefining the future of automotive transportation.
About the Role:
The Information Technology Helpdesk Intern is responsible for helping us fulfill service and helpdesk requests, set up new users, and provide level 1 support at our Tempe, AZ office location.
The role is an hourly position, and we are looking for up to 20 hours of support for 12-16 weeks with the option to extend hours and duration upon mutual agreement.
If this sounds just like you, then please read on! If you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities.
What You Will Be Doing:
  • Image and re-image PCs and configure new and existing PCs and Macs for deployment.
  • Assist with user PC setups and swaps, which includes helping with the setup of new user PCs and the swapping of old equipment, including data transfers.
  • Provide level 1 technical assistance to users at various levels, resolving hardware and software issues.
  • Assist with addressing IT helpdesk tickets in a timely fashion.
  • Help with IT inventory management, including both hardware and software assets.
  • Support employee roster management, tracking and auditing via on- and off-boarding activities.
  • Generate sign-ins and credentials for new hires during the onboarding process.
  • Support ad-hoc IT projects as needed.
  • Other duties as assigned.

Requirements
What You Bring to the Team by Way of Skills and Experience:
  • High School Diploma or equivalent required.
  • Currently pursuing a degree in Information Technology, Computer Science, or a similar field.
  • Ability to handle a variety of duties in a fast-paced environment.
  • Positive, service-oriented attitude.
  • Basic understanding of IT principles and practices.
  • Familiarity with applications and systems such as OneDrive, SharePoint, Office 365, Active Directory, Azure AD/Entra ID, and Teams.
  • Excellent communication and interpersonal skills.
  • Capacity to work both independently and collaboratively within a team.
  • Ability to recognize problems, strategize and problem solve

What is in it for You and Why you Should Apply:
  • Market-competitive pay based on education, experience, and location.
  • Employee wellness program.
  • Employee rewards, discounts, and recognition programs.
  • Generous company-paid holidays (12 per year), vacation, and sick time.
  • Paid paternity/maternity leave.
  • A supportive and positive space for you to grow and expand your career.

Pay Range Disclosure:
The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
Salary Description
$20.00 - $22.00/hr.

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