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Helpdesk Manager Jobs in Phoenix, AZ (NOW HIRING)

Pacific Office Automation

Helpdesk Manager

Phoenix, AZ · On-site

T. managed services customers Helpdesk. For this position, we are seeking an individual who possesses a unique mix of strong IT technical service, management and support abilities, within an IT ...

TEKsystems

IT Helpdesk Manager

Phoenix, AZ

$48 - $58/hr

An MSP Company in Beaverton, OR is hiring a Helpdesk Manager to join the team for a great long term opportunity! * Lead and oversee daily Help Desk operations, ensuring timely resolution of technical ...

TEKsystems

IT Helpdesk Manager

Phoenix, AZ · On-site

$48 - $58/hr

An MSP Company in Beaverton, OR is hiring a Helpdesk Manager to join the team for a great long term opportunity! * Lead and oversee daily Help Desk operations, ensuring timely resolution of technical ...

krg technology inc

Helpdesk

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

Helpdesk Location: Scottsdale, AZ Duration: Contract 1. Minimum 2 (Two) years of work experience in ... Use the Incident Management System to document and manage problems and work requests and their ...

The State of Arizona

SERVICE DESK ANALYST

Phoenix, AZ · On-site +1

$25/hr

Participate in special projects as directed by the CIO and Helpdesk Manager * Other duties as assigned, as related to the position Knowledge, Skills & Abilities (KSAs): Knowledge of: * Computer ...

Posted today

TEKsystems

Help Desk Manager

Phoenix, AZ · On-site

$48 - $58/hr

Conduct performance evaluations to monitor delivered results from the Helpdesk. Attend team ... Inform management of recurring problems. Stay current with system information, changes, and updates.

New

TEKsystems

Help Desk Manager

Phoenix, AZ

$48 - $58/hr

Conduct performance evaluations to monitor delivered results from the Helpdesk. Attend team ... Inform management of recurring problems. Stay current with system information, changes, and updates.

Phoenix Staff

Helpdesk Technician

Phoenix, AZ · On-site

$26 - $28/hr

... management (MDM/Intune) while supporting both local and remote employees. Your role: Help Desk ... User Support * Provide frontline support for hardware, software, connectivity, login, and account ...

krg technology inc

Helpdesk Support

Phoenix, AZ · On-site

$19.75 - $26.75/hr

Job Title : Helpdesk Support Location: Phoenix, AZ Duration: Contract Imaging/reimaging of laptops ... Break-fix/troubleshooting Asset/inventory management Experience in customer support, good ...

krg technology inc

Helpdesk Support

Phoenix, AZ · On-site

$19.75 - $26.75/hr

Job Title : Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging ... Break-fix/troubleshooting Asset/inventory management Experience in customer support, good ...

IES Communications

Helpdesk Administrator

Tempe, AZ · On-site

$21/hr

Under the direction of the IT Manager, the Helpdesk Administrator will be responsible for providing excellent client experiences and working to resolve support issues in a prompt and professional ...

Judge Group, Inc.

Service Desk-Helpdesk

Phoenix, AZ · On-site

$18 - $22/hr

Service Desk-Helpdesk Location: Downtown, Phoenix Onsite: Yes, 5 Days Can go full time: yes Rate ... Manage incoming support tickets from users across the organization You will work closely with end ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

In addition to managing service requests and troubleshooting system problems, this role provides ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

In addition to managing service requests and troubleshooting system problems, this role provides ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

In addition to managing service requests and troubleshooting system problems, this role provides ... helpdesk, system support, preferably in a manufacturing environment. * Proven experience in ...

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Helpdesk Manager information

See Phoenix, AZ salary details

$37.2K

$83.2K

$123.6K

How much do helpdesk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for helpdesk manager in Phoenix, AZ is $83,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $99,300.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Phoenix, AZ?

The most popular types of Helpdesk jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Helpdesk Manager jobs?

Cities near Phoenix, AZ with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $83,187 per year, or $40 per hour.

Helpdesk Manager

Pacific Office Automation

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

216th of 365 rated logistics

Job description

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you someone who knows your way around managing IT projects, has a high attention to detail, organizational skills, and can provide outstanding customer service? Come Join POA's dynamic and growing IT team! As Helpdesk Manager, you will be responsible for the successful delivery of our I.T. managed services customers Helpdesk. For this position, we are seeking an individual who possesses a unique mix of strong IT technical service, management and support abilities, within an IT ecosystem, combined with solid hands-on technical experience.

Responsibilities:

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Manage the operation and organization of the Helpdesk.
  • Conduct performance evaluations to monitor delivered results from the Helpdesk.
  • Attend team meetings with technical staff.
  • Mentor, coach and develop team members.
  • Document internal procedures.
  • Ask educated questions and listen to customers to determine root cause of issues.
  • Become a technical escalation for IT team members.
  • Train incoming staff.
  • Report significant and recurring issues to the tier-1-2-3 support team.
  • Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
  • Advise team members on appropriate actions.
  • Follow standard help desk procedures.
  • Follow up with customers and users to ensure complete resolution of issues.
  • Redirect problems to correct resource.
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Evaluate and review the overall performance of the Helpdesk thru KPIs.
  • Develop, evaluate and implement KPIs.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Prepare activity reports.
  • Inform management of recurring problems.
  • Stay current with system information, changes, and updates.
  • Help update training manuals for new and revised software and hardware.
  • Develop a positive working environment.
  • Provide great customer experience.
  • Ensure customer services is timely and accurate daily.
  • Communicate, work, and collaborate with different stakeholders (Technicians, Customers, Technical Account Managers, and Sales Representatives)

Benefits

  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.

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