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Helpdesk Manager Jobs in Dedham, MA (NOW HIRING)

CVS Health

Contract Manager

Woonsocket, RI · Hybrid

$60K - $145K/yr

Join us and be part of something bigger - helping to simplify health care one person, one family ... CVS Health is seeking a Contracts Manager to join our Enterprise Procurement team, supporting our ...

Village Tavern

Floor Manager

Salem, MA · On-site

$22 - $30/hr

Help manage service flow, table turns, seating, and overall floor organization * Maintain cleanliness, appearance, and organization of all front-of-house areas * Communicate clearly with the kitchen ...

TEKsystems

Help Desk Supervisor

Boston, MA · On-site

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Manage ticket queues and ensure proper prioritization, escalation, and resolution of incidents and ...

Tobin Scientific

Helper

Peabody, MA · On-site

$22/hr

Operations Manager Job Summary:We are looking for a dependable and detail-oriented Helper for safe and efficient packing, loading, unloading, and transportation of household or commercial items ...

Tobin Scientific

Helper

Peabody, MA · On-site

$22/hr

Operations Manager Job Summary: We are looking for a dependable and detail-oriented Helper for safe and efficient packing, loading, unloading, and transportation of household or commercial items ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Dedham, MA

Helpdesk Manager information

See Dedham, MA salary details

$38.5K

$86.1K

$127.9K

How much do helpdesk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for helpdesk manager in Dedham, MA is $86,061.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $102,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Dedham, MA are hiring for Helpdesk Manager jobs?

Cities near Dedham, MA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you

Assistant General Manager

JRS Land Services Inc

Bridgewater, MA • On-site

$28 - $35/hr

Full-time

Re-posted 14 days ago

Job description

We are hiring an Assistant General Manager to help run day-to-day field operations.
This role is for someone with real landscaping and hardscape experience who wants responsibility and long-term growth.  Our General Manager oversees sales, fertilizer applicatons, equipment, and crews and we need a capable right-hand person to help carry the load.
Tis is not an entry-level management role and not a desk job.
What This Role Actually Is
  • Hands-on support in the field, especially hardscape projects
  • Helping manage crews, equipment, job flow, and quality control
  • Assisting with equipment oversight and operational follow-ups
  • Stepping in daily to keep jobs moving and problems solved
Who This Is For
  • Someone with proven hardscape and landscaping experience
  • A leader crews naturally respect
  • Comfortable making decisions in the field
  • Looking to grow into a larger operational role
Who This Is NOT For
  • Entry-level supervisors
  • Retail or restaurant management backgrounds
  • Anyone Without hands-on landscape/hardscape experience
What We Offer
  • Competitive pay based on experience
  • Steady, well-run company with strong leadership
  • Real responsibility
  • Clear path to long-term growth