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Helpdesk Manager Jobs in Charleston, SC (NOW HIRING)

Kinsmith Finance

Manager Trainee (MT)

Charleston, SC · On-site

$14 - $15/hr

Help manage daily branch activities * Work with customers to resolve account issues * Support branch performance goals What We're Looking For * Leadership potential * Strong communication skills

Kinsmith Finance

Manager Trainee (MT)

Summerville, SC · On-site

$14 - $15/hr

Help manage daily branch activities * Work with customers to resolve account issues * Support branch performance goals What We're Looking For * Leadership potential * Strong communication skills

Piggly Wiggly

Assistant Store Manager

Moncks Corner, SC · On-site

You will help drive the success of the entire management team-including Department and Assistant Department Managers-to ensure peak operational performance. Your mission is to cultivate a culture of ...

Piggly Wiggly

Assistant Store Manager

Hanahan, SC · On-site

You will help drive the success of the entire management team-including Department and Assistant Department Managers-to ensure peak operational performance. Your mission is to cultivate a culture of ...

Piggly Wiggly

Assistant Store Manager

Moncks Corner, SC · On-site

You will help drive the success of the entire management team-including Department and Assistant Department Managers-to ensure peak operational performance. Your mission is to cultivate a culture of ...

Piggly Wiggly

Assistant Store Manager

Ladson, SC · On-site

You will help drive the success of the entire management team-including Department and Assistant Department Managers-to ensure peak operational performance. Your mission is to cultivate a culture of ...

Piggly Wiggly

Assistant Store Manager

Hanahan, SC · On-site

You will help drive the success of the entire management team-including Department and Assistant Department Managers-to ensure peak operational performance. Your mission is to cultivate a culture of ...

Piggly Wiggly

Assistant Store Manager

Ladson, SC · On-site

You will help drive the success of the entire management team-including Department and Assistant Department Managers-to ensure peak operational performance. Your mission is to cultivate a culture of ...

Piggly Wiggly

Assistant Store Manager

Hanahan, SC · On-site

You will help drive the success of the entire management team-including Department and Assistant Department Managers-to ensure peak operational performance. Your mission is to cultivate a culture of ...

Piggly Wiggly

Assistant Store Manager

Moncks Corner, SC · On-site

You will help drive the success of the entire management team-including Department and Assistant Department Managers-to ensure peak operational performance. Your mission is to cultivate a culture of ...

Huk Gear

Assistant Store Manager

Charleston, SC · On-site

$18 - $20/hr

As an Assistant Store Manager at Huk Gear, you will have the opportunity to help lead our store team in delivering exceptional customer experiences while driving store profitability. In this role ...

Huk Gear

Assistant Store Manager

Charleston, SC · On-site

$18 - $20/hr

As an Assistant Store Manager at Huk Gear, you will have the opportunity to help lead our store team in delivering exceptional customer experiences while driving store profitability. In this role ...

Huk Gear

Assistant Store Manager

Charleston, SC · On-site

$18 - $20/hr

As an Assistant Store Manager at Huk Gear, you will have the opportunity to help lead our store team in delivering exceptional customer experiences while driving store profitability. In this role ...

Jimmy John's

Shift Manager

Mount Pleasant, SC · On-site

$14.25 - $18.25/hr

As an Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To ...

Jimmy John's

Shift Manager

North Charleston, SC · On-site

$14.25 - $18/hr

As an Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To ...

Jimmy John's

Shift Manager

Goose Creek, SC · On-site

$13.75 - $17.25/hr

As an Shift Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved. To ...

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Showing results 1-20

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Charleston, SC

Helpdesk Manager information

See Charleston, SC salary details

$35.1K

$78.4K

$116.5K

How much do helpdesk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for helpdesk manager in Charleston, SC is $78,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $93,600.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Charleston, SC?

The most popular types of Helpdesk jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Helpdesk Manager jobs?

Cities near Charleston, SC with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Charleston, SC as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $78,404 per year, or $37.7 per hour.

Manager Trainee (MT)

Kinsmith Finance

Charleston, SC • On-site

$14 - $15/hr

Full-time

PTO

Posted 11 days ago

Job description

Description
The Manager in Training program prepares motivated individuals to become branch managers within our company.
You will work alongside an experienced manager to learn branch operations, customer service, lending practices, and leadership skills.
What You'll Do
  • Assist customers with loan applications and payments
  • Learn branch operations and financial services procedures
  • Help manage daily branch activities
  • Work with customers to resolve account issues
  • Support branch performance goals

What We're Looking For
  • Leadership potential
  • Strong communication skills
  • Dependable and organized
  • Customer service or leadership experience preferred

What We Offer
  • Paid training and leadership development
  • Monthly bonuses up to $1300
  • Paid time off
  • Clear path to Branch Manager

Skills Required:
  • Strong communication, organizational, and problem-solving skills.
  • Prior experience training others.
  • Prior Finance, Retail, or Sales experience.
  • Ability to work beyond our standard weekday hours if necessary to meet business goals.
  • Basic Computer Proficiency
  • High school diploma or equivalent
  • Valid driver's license, reliable personal transportation, and the ability to travel between branches daily.

Apply