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Helpdesk Manager Jobs in Altamonte Springs, FL (NOW HIRING)

TLC Engineering Solutions, Inc.

Helpdesk Technician

Orlando, FL · Hybrid

$18.75 - $25.25/hr

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees' career development and opportunities to work ...

TLC Engineering Solutions

Helpdesk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees' career development and opportunities to work ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of escalated incidents and manage them through to resolution ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

Helpdesk Technician Level 2 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of escalated incidents and manage them through to resolution ...

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL · On-site

$17.50 - $23.75/hr

Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of all escalations and advanced tickets from Tier 1 and Tier 2, ...

i-Tech Support, Inc.

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

... incidents and manage them through to resolution within defined service level agreements (SLAs ... Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by ...

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL

Helpdesk Technician Level 3 Position Type: Regular Full-Time Salaried Employee Location: Must be ... Incident Management: Take ownership of all escalations and advanced tickets from Tier 1 and Tier 2, ...

i-Tech Support, Inc.

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

... management. Responsibilities : • Resolve complex technical issues escalated from Tier 1 support ... Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by ...

Acrisure Mortgage, LLC

IT Helpdesk Analyst

Orlando, FL · On-site

Acrisure Mortgage is seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our ...

Loews Hotels

Help Desk Analyst I

Orlando, FL · On-site

$19.25 - $26.25/hr

Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative. * Attends all required departmental ...

TrovaSearch

Help Desk Supervisor

Orlando, FL · On-site

Prior MSP (managed service provider) experience strongly preferred. * 3+ years of help desk or technical support experience. * Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft ...

Momentum Solar

Regional Logistics Manager

Orlando, FL · On-site

The Manager will ensure inventory counts are executed, identify root causes, recommend corrective action, help manage inventory supply, audit warehouse staff for work instructions/SOP for compliance ...

Momentum Solar

Regional Logistics Manager

Orlando, FL · On-site

The Manager will ensure inventory counts are executed, identify root causes, recommend corrective action, help manage inventory supply, audit warehouse staff for work instructions/SOP for compliance ...

spatco

Electrical Helper

Sanford, FL

$14.75 - $18.75/hr

The electrical helper will work on a variety of constructions jobs. This position will work within ... Verify proper operation of the electrical system. • Advise management, customers and employees ...

HMC Hospitality Group

Assistant Manager

Orlando, FL · On-site

Helping manage day-to-day business tasks like scheduling, payroll, and inventory. Leading by example and keeping the team motivated, upbeat, and focused. * Keeping the energy high and the service top ...

SPATCO

Electrical Helper

Sanford, FL · On-site

$14.75 - $18.75/hr

The electrical helper will work on a variety of constructions jobs. This position will work within ... Verify proper operation of the electrical system. • Advise management, customers and employees ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Altamonte Springs, FL

Helpdesk Manager information

See Altamonte Springs, FL salary details

$35.1K

$78.3K

$116.4K

How much do helpdesk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for helpdesk manager in Altamonte Springs, FL is $78,316.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $93,500.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Altamonte Springs, FL are hiring for Helpdesk Manager jobs?

Cities near Altamonte Springs, FL with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Altamonte Springs, FL as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $78,316 per year, or $37.7 per hour.

Helpdesk Technician

TLC Engineering Solutions, Inc.

Orlando, FL • Hybrid

$18.75 - $25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

This is a hybrid role which requires two days per week in-office.

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees’ career development and opportunities to work on spectacular projects we are proud of - many of which you will know! Visit our website to learn more: Projects | TLC Engineering Solutions (tlc-engineers.com).

The primary role of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.

Qualifications You'll Need:

  • A minimum of 2 years of IT Help Desk experience
  • Comprehensive knowledge of workstation hardware and Windows Operating Systems.
  • A proven understanding of Azure Active Directory and Office 365.
  • Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees.

Preferred Qualifications, Knowledge and Experience:

  • CompTIA A+ and / or MD-102 certifications
  • Microsoft Intune experience.

If this sounds like the role for you and you're ready to join an amazing team, please apply!

TLC is consistently ranked among the largest multidiscipline firms in the country for the built environment.We have grown to more than 500 highly qualified professionals in 21 offices since our start in 1955!We know that our team is our success, and their growth this year has landed TLC as a Hot Firm.Even more importantly, TLC was named as one of the "Best Firms" based upon the feedback of our staff! We are JUST certified and consistently challenge ourselves to be the best we can be for our team and communities.

In addition to a rewarding career and competitive salary, TLC provides its employees with a benefits package that is designed with the employee in mind.

  • Merit-based incentive bonus
  • 401(k) match
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 9 holidays
  • Flexible schedules
  • Work-from-home options

Outside recruiters may not contact any TLC Engineering Solutions (TLC) employee directly to present candidates. Please contact TLC Corporate Recruiting or TLC Director of Human Resources to execute a contract for placement of candidates.TLC will not pay a fee for any placement resulting from the receipt of an unsolicited resume without a prior signed agreement.

TLC is an Equal Opportunity, Affirmative Action employer, dedicated to Workforce Diversity. OE/M/F/IWD/V - Minorities, women, individuals with disabilities and veterans are encouraged to apply. TLC participates in E-Verify.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age and other classifications covered under federal, state or local laws.

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