We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you ...
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We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you ...
You'll help ensure high standards of food quality, guest service, and team performance. This is a hands-on leadership role with the opportunity to grow into a General Manager position. Key ...
You'll help ensure high standards of food quality, guest service, and team performance. This is a hands-on leadership role with the opportunity to grow into a General Manager position. Key ...
You'll help ensure high standards of food quality, guest service, and team performance. This is a hands-on leadership role with the opportunity to grow into a General Manager position. Key ...
You'll help ensure high standards of food quality, guest service, and team performance. This is a hands-on leadership role with the opportunity to grow into a General Manager position. Key ...
Helper
Charles Town, WV · On-site
$18/hr
The Helper is responsible for supporting key operations within the waste management and recycling industry. This role contributes to the organization's success through strong execution, collaboration ...
Quick apply
Helper
Charles Town, WV · On-site
$18/hr
The Helper is responsible for supporting key operations within the waste management and recycling industry. This role contributes to the organization's success through strong execution, collaboration ...
Shift Manager
$15 - $19/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
$15 - $19/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Moundsville, WV · On-site
$13 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Moundsville, WV · On-site
$13 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Lewisburg, WV · On-site
$12.50 - $16/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Lewisburg, WV · On-site
$12.50 - $16/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Wheeling, WV · On-site
$15 - $19/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Wheeling, WV · On-site
$15 - $19/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Follansbee, WV · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Follansbee, WV · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Moundsville, WV · On-site
$13 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Moundsville, WV · On-site
$13 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Moundsville, WV · On-site
$13 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Moundsville, WV · On-site
$13 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Follansbee, WV · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Follansbee, WV · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Follansbee, WV · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Follansbee, WV · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Follansbee, WV · On-site
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Follansbee, WV · On-site
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Wheeling, WV · On-site
$15 - $19/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Wheeling, WV · On-site
$15 - $19/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Lewisburg, WV · On-site
$12.50 - $16/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Lewisburg, WV · On-site
$12.50 - $16/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Follansbee, WV · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Follansbee, WV · On-site
$13 - $16.50/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Moundsville, WV · On-site
$13 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Moundsville, WV · On-site
$13 - $16.25/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Wheeling, WV · On-site
$15 - $19/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Wheeling, WV · On-site
$15 - $19/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Lewisburg, WV · On-site
$12.50 - $16/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Shift Manager
Lewisburg, WV · On-site
$12.50 - $16/hr
Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...
Helpdesk Manager information
See West Virginia salary details
$29K - $35.2K
1% of jobs
$35.2K - $41.3K
6% of jobs
$41.3K - $47.4K
8% of jobs
$51.9K is the 25th percentile. Wages below this are outliers.
$47.4K - $53.5K
13% of jobs
$53.5K - $59.6K
14% of jobs
The median wage is $62.5K / yr.
$59.6K - $65.8K
17% of jobs
$65.8K - $71.9K
13% of jobs
$74.4K is the 75th percentile. Wages above this are outliers.
$71.9K - $78K
8% of jobs
$78K - $84.1K
7% of jobs
$84.1K - $90.3K
7% of jobs
$90.3K - $96.4K
5% of jobs
$29K
$64.9K
$96.4K
How much do helpdesk manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for helpdesk manager in West Virginia is $64,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $77,400.00 per year, depending on experience, location, and employer.
What does a helpdesk manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What are the key skills and qualifications needed to thrive as a helpdesk manager?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What are some common challenges faced by helpdesk managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are the most commonly searched types of Helpdesk jobs in West Virginia?
The most popular types of Helpdesk jobs in West Virginia are:
What cities in West Virginia are hiring for Helpdesk Manager jobs?
Cities in West Virginia with the most Helpdesk Manager job openings:
Full-time
Re-posted 2 days ago
Job description
We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through the problem-solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
Requirements
- Proven working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent