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Helpdesk Manager Jobs in Saskatchewan (NOW HIRING)

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Baker's Helper

Weyburn, SK

They take customer orders, package baked goods, and help manage inventory. * Greeting customers, answering questions about products, and processing payments. * Assisting with ingredient measurement ...

Foundation Building Materials

Helper

Regina, SK · On-site

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... To Branch Manager Compensation The listed pay range reflects the expected base rate for this ...

Foundation Building Materials

Helper

Regina, SK

As a Helper , you will be a key contributor to the success of our daily operations by supporting ... General knowledge of building materials and a willingness to learn Reports To Branch Manager ...

Foot Locker

Assistant Manager

Prince Albert, SK · On-site

CA$20.85/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

Foot Locker

Assistant Manager

Saskatoon, SK

CA$20.85/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Assistant Managers are handson leaders who move with urgency, stay connected to customers and ...

Rocky Mountain Equipment

Shop Helper

Unity, SK

Shop Helper JOB TYPE: Full time, Permanent BRANCH: Unity, SK REPORTING TO ... Service Sales Manager Job Duties and Responsibilities Include: * Detail equipment * Wash equipment

AGCO

Account Manager

Regina, SK

The Fendt and Massey Ferguson brands are known for industry leading solutions that help farmers ... The Account Manager is responsible for both short‑term operational initiatives and long-term ...

New

AGCO

Account Manager

Regina, SK · Remote

The Fendt and Massey Ferguson brands are known for industry leading solutions that help farmers ... The Account Manager is responsible for both shortterm operational initiatives and long-term ...

Marmon

Rail Switchman (Helper)

Guernsey, SK

CA$28.87/hr

... railcars, manage air hoses, and apply hand brakes Monitor track conditions and report hazards or ... and helper responsibilities #LI-DNI Following receipt of a conditional offer of employment ...

GFL Environmental

Driver Helper

Saskatoon, SK · On-site

The Driver Helper will safely assist drivers and other employees in the collection of solid waste ... Perform other duties and responsibilities as required or requested by management. Requirements High ...

Brandt

Digital Experience Specialist

Regina, SK

This role is responsible for helping shape and improve the overall digital customer experience across Brandt's websites. The position combines website content management, UX and UI thinking, digital ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Saskatchewan

Helpdesk Manager information

See Saskatchewan salary details

$46.5K

$82.8K

$112.5K

How much do helpdesk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for helpdesk manager in Saskatchewan is $82,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $93,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Saskatchewan? The most popular types of Helpdesk jobs in Saskatchewan are:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Saskatchewan as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $82,755 per year, or $39.8 per hour.

Helpdesk Technician Tier 2

Anchor Managed Solutions Ltd

Saskatoon, SK

Full-time

Medical, Retirement

Re-posted 12 days ago

Job description

About Anchor

Anchor is an award-winning team recognized as one of the leading IT companies in North America. Anchor works with industry-leading vendors to ensure your business is protected and growing smoothly. We take the Enterprise IT experience and provide it to small and medium businesses throughout Saskatchewan.


About the Job

The Help Desk Technician Tier 2 provides advanced technical support and solutions to clients and internal users. This role involves diagnosing and resolving complex technical issues requiring detailed systems and applications knowledge, assisting Tier 1 technicians, and ensuring high levels of customer. The Help Desk Technician Tier 2 personnel have a deep understanding of the company products and extensive experience in troubleshooting.


Perks

Join the Anchor team, where your well-being and growth come first. We help you grow your career alongside working and gaining experience on a fast-paced and highly skilled team. You'll enjoy:

  • Career growth with paid training materials, certification exams, and guided development
  • Employee pension plan
  • Comprehensive health and wellness benefits
  • Daily snacks + team lunches on special occasions
  • Community involvement and volunteer opportunities
  • A culture built on our core values: Hungry, Humble, Smart


What you bring to the table

    • A post-secondary degree in Information Technology, Computer Science, or a related field is typically required. A combination of relevant work experience and education may also be considered.
    • The following IT industry certifications are an asset and highly preferred: ITILv4, MS-102, MD-102, AZ-900, Network+, Server+, A+, Fortinet Certifications would all be an asset.
    • 5+ years of IT Experience.
    • 3+ years of experience working with a Managed Services Provider in a Tier 2 capacity or equivalent private sector support role.
    • Experience managing and working with the following technologies:
      • Windows Server 2016+ (Server+)
      • Exchange
      • Active Directory
      • Firewalls
      • VPNs
      • Virus and Security
      • DNS
      • Microsoft Hyper-V
      • VMware
    • Good working knowledge to administer Microsoft Office 365, Microsoft Modern workplace, and Microsoft Azure AD, including modern authentication methodologies.
    • Excellent Customer Service skills. The ability to deal with customers in a professional and courteous manner. Friendly, courteous, and a willingness to solve problems is are a must.


    Key Accountabilities

      • Provide advanced technical support for hardware, software, and network issues escalated from Tier 1.
      • Troubleshoot, diagnose, and resolve complex technical, network, server, and application problems.
      • Maintain and optimize IT systems, including servers, networks, backups, and workstations.
      • Perform updates, patches, backups, and recovery tasks to ensure security and business continuity.
      • Document tickets, resolutions, and updates accurately in the ticketing system.
      • Create and maintain knowledge base articles and technical documentation.
      • Mentor Tier 1 technicians and share best practices across the team.
      • Train end users on systems, applications, and Anchor IT products/services.
      • Identify opportunities to improve support processes and service efficiency.
      • Enforce IT security policies and coordinate with third-party vendors when required.


      Apply