Helpdesk Associate Jobs in Delaware (NOW HIRING)

CarMax, the way your career should be!

Position Overview

As a Supply Associate, you play a key role in supporting our service operations by ensuring technicians have the correct parts when they need them. You will manage inventory accuracy, process incoming shipments, and provide outstanding customer service to internal and external customers. This position is ideal for individuals who are detail-oriented, thrive in a fast-paced environment, and want to contribute to a best-in-class automotive experience.

Why CarMax

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Identify and provide the correct parts for customer vehicles
• Receive, inspect, and process incoming parts shipments into inventory
• Maintain inventory accuracy through cycle counts and proper stocking levels
• Control supplies to minimize waste and improve efficiency
• Allocate parts using CarMax internal systems for smooth workflow
• Return incorrect or defective parts to vendors promptly
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Completion of Supply Associate Workstation Certifications and adherence to competency standards
• Ability to read, interpret, and accurately record data
• Intermediate computer skills, including spreadsheet proficiency
• Strong collaboration skills to work effectively with associates and vendors
• Ability to perform multiple tasks in a fast-paced environment
• Physical capability to lift up to 50 lbs and stand or walk for extended periods
• Effective verbal communication skills for customer and team interactions

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.