Helpdesk Assistant Jobs in Delaware (NOW HIRING)

Company Description

Wayman Fire Protection has been a leader in fire protection and life safety solutions for over 50 years. Founded in 1974, we have dedicated ourselves to providing top-notch fire alarm systems, fire sprinkler systems, fire inspections, security systems, and comprehensive life-safety solutions to businesses and residential clients alike. Our commitment to excellence is evidenced by our investments in the latest technologies and training for our team, enabling us to meet stringent industry standards and exceed client expectations.

Job Description

Great Starting Salary for someone interested and qualified. This position requires some mechanical aptitude but more important is willing to take on new challenges and has a positive attitude. We will provide training and a career path.  

Must be a motivated self-starter who will work with and assist the Lead technicians. They should have a sense of urgency, is detail focused, well organized and works well in a fast-paced environment. A Field Apprentice should have the ability to demonstrate the ability to comprehend and perform various labor duties, take direction and execute tasks with minimal supervision

Essential Functions:

• Completes all work in a professional, timely and thorough manner
• Maintain a professional appearance and demeanor with both our external and internal customers
• Be able to communicate effectively with our customer base while providing a high level of customer service
• Can attend out of state training when it is presented as well as participate in local training to maintain the skills necessary to continue serving our customer base
• Complete any additional assignments above and beyond their normal work duties

Qualifications

Qualifications:

• Has a valid Driver's License, and has the ability to travel within our geographical area without any restraints
• Outstanding verbal, written, and listening skills
• Proven ability to work effectively in a group environment as well as independently to achieve the goals set forth by the organization
• Organized, self-motivated, and the ability to work independently
• Ability to work under pressure and time constraints of the business needs
• Excellent skills using basic Microsoft functions to include but no limited to Word, Excel, Outlook, Project, etc.

Competencies:

• Demonstrate a high level of customer service and the ability to work well with others
• Self-starter that can work with little to no supervision
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Able to obtain and retain any licenses that are required by national, state, and local codes
• Ability to work flexible hours including weekends to meet customers' requirements
• Strong work ethic and integrity
• Capable of performing physical labor
• Proficient in the use of computer systems and related programs, including MS Office and iPhone apps
• Excellent communication skills
• Detailed oriented and strong problem-solving skills

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or with or without notice.

Additional Information

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• PAid time off
• Opportunities for professional development and certification.

If you are a motivated individual with a passion for fire safety and security, we want to hear from you! 

Wayman provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, martial or veteran status, sexual orientation, or the presence of handicaps or disabilities.

All your information will be kept confidential according to EEO guidelines.

This is an in-person position; remote working options are NOT offered.

www.waymanfireprotection.com