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Helpdesk Analyst Jobs in Rancho Cucamonga, CA (NOW HIRING)

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

Behavior Analyst

Chino, CA · On-site

$78K/yr

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

Behavior Analyst

Norco, CA · On-site

$78K/yr

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you ... Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ...

Behavior Analyst

Norco, CA · On-site

$90 - $130/hr

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

Behavior Analyst

Pomona, CA · On-site

$78K/yr

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

Risk Analyst

Anaheim, CA · On-site

$50K - $60K/yr

We are looking for a dependable and analytical Risk Analyst I to monitor merchant activity, identify potential fraud or financial exposure, and help protect the company and our merchant partners from ...

Risk Analyst

Anaheim, CA · On-site

$50K - $60K/yr

We are looking for a dependable and analytical Risk Analyst I to monitor merchant activity, identify potential fraud or financial exposure, and help protect the company and our merchant partners from ...

Behavior Analyst

Chino, CA · On-site

$90 - $130/hr

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

... help children, teens, and adults with autism find success. Our goal is to empower our clients to ... As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership ...

Showing results 41-60

Helpdesk Analyst information

See Rancho Cucamonga, CA salary details

$14

$24

$36

How much do helpdesk analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for helpdesk analyst in Rancho Cucamonga, CA is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.50 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Rancho Cucamonga, CA?

For Helpdesk Analyst jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Helpdesk Analyst jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Helpdesk Analyst jobs?

Cities near Rancho Cucamonga, CA with the most Helpdesk Analyst job openings:

Infographic showing various Helpdesk Analyst job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $51,204 per year, or $24.6 per hour.

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago


Autism Spectrum Therapies rating

5.4

Company rating: 5.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz


Job description

Overview

We're looking for...

Bright,

Collaborative,

Big-hearted, and...

Analytical clinicians to join us. Does this sound like you? If so, we'd love to talk!

See why joining our team could be the perfect fit for you:

https://www.youtube.com/watch?v=oBxY-3qZZN4&ab_channel=LEARNBehavioral

Who We're Looking For

AST is hiring a Board Certified Behavior Analyst (BCBA) to join them in providing high-quality, evidence-based, contemporary ABA therapy to children with autism. Our clinicians are committed to delivering individualized, person-centered care rooted in the principles of assent-based treatment. We consider parents and caregivers our partners on our mission to nurture the potential of every child in our care-setting them up for success in school and life. And, we have reasonable billable expectations for our team.

Part-time and full-time positions available.

We are offering a $5k sign-on bonus! 

Allow Us to Introduce Ourselves

For over 20 years, Autism Spectrum Therapies (AST) has provided evidence-based, contemporary ABA therapy to help children, teens, and adults with autism find success. Our goal is to empower our clients to build the skills needed to live a happy and fulfilling life.

As a Behavior Analyst at AST, you'll not only have access to experienced local clinical leadership and support, but you'll also be part of LEARN Behavioral-a collective group of ABA providers delivering collaborative care to communities from coast-to-coast. LEARN employs over 500 BCBAs and offers services in 18 states, and our average clinical leader has been with the organization for 10 years.

What We Offer

LEARN Perks

  • Free, on-demand CEUs on our proprietary LEARNing Lab
  • Yearly professional development stipend (can be used for conferences, licensure, recertification, etc.)
  • Monthly clinical forums (live CEUs)
  • Person-centered care and assent-based treatment programming
  • Reasonable 20-hour minimum weekly billable target
  • Quarterly bonus opportunities, up to 12K total per year
  • Support from multiple specialty teams including: Feeding Intervention Support Team, Functional
  • Analysis Support Team, and High-Risk Review Team
  • Experienced scheduling, training, and insurance teams
  • DEI, Neurodiversity, and other specialty groups that foster a diverse and inclusive workplace

Additional Benefits

  • Plenty of promotional and leadership opportunities
  • Comprehensive wellness benefits, including Talkspace, care.com, and LEARN Perks (discounts)
  • 28 days of total paid time off for new, full-time BCBAs
  • Full-time and part-time benefits available including:
    • Medical
    • Vision
    • Dental
    • 401(k) with discretionary match starting at year 1
    • Accident benefit, short-term disability, life/AD&D Insurance, and more
What You Have
  • Master's degree or higher
  • BCBA certification or expected to sit for the BCBA exam within the next three months
  • Minimum of two years of experience working with children with autism or other developmental disabilities
  • Certification, registration, and/or license as required by local statutes to deliver behavior treatment
  • Exceptional professional, interpersonal, and communication skills (written and vocal)
  • Commitment to our five values: partnership, integrity, curiosity, client-centered, and excellence

Bonus if you have an interest in research, specifically functional analysis, verbal behavior, feeding, and other topics!

What You'll Be Doing
  • Provide oversight and supervision for your team and clients
  • Mentor and support behavior technicians (BTs) (note: all our BTs go through competency-based training)
  • Write reports and conduct clinical reviews with funding sources
  • Attend monthly regional meetings for ongoing training and supervision
  • Conduct regular parent/caregiver trainings for family members
  • Treat the safety of clients and others involved in each case as a top priority
  • Consult with clients and provides continuous program direction and maintenance
  • Analyze data/behavior and makes data-based decisions
  • Guide ongoing implementation of teaching procedures
  • Ensure program directives from senior clinical team are implemented accurately and timely
  • Deliver individualized, person-centered care rooted in the principles of assent-based treatment

Ready to join a team of 500+ BCBAs committed to excellence? Apply today.

AST/LEARN Behavioral is an Equal Opportunity Employer. Applicants must be presently eligible to work in the U.S.

Employment Type: OTHER

What Autism Spectrum Therapies employees say

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