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Helpdesk Analyst Jobs in Rancho Cucamonga, CA (NOW HIRING)

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... The Analyst will provide excellent customer service with the objective to provide immediate ...

CONNECTION

Helpdesk Support Technician

Brea, CA · On-site

$20.75 - $28/hr

IntroductionImagine finding a career where you're rewarded for doing what you do best--helping others. Overview Our client, a well-established company in the heavy civil construction industry, is ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Position Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration: Contract through the end of ...

CONNECTION

Helpdesk Support Technician

Brea, CA

$20.75 - $28/hr

IntroductionImagine finding a career where you're rewarded for doing what you do best--helping others. Overview Our client, a well-established company in the heavy civil construction industry, is ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provide day-to-day Help Desk support for end users * Troubleshoot hardware, software, and peripheral issues * Provision, configure, and deploy laptops and desktop computers * Install, configure, and ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provide day-to-day Help Desk support for end users * Troubleshoot hardware, software, and peripheral issues * Provision, configure, and deploy laptops and desktop computers * Install, configure, and ...

DP World

Inventory Analyst

Moreno Valley, CA · On-site

$24 - $30/hr

Our startup environment offers the chance to help build inventory control processes from the ground ... You will analyze inventory trends, investigate variances, support audits, and provide reporting ...

Infinity Marketing

Data Analyst

Riverside, CA · Remote

Automating repetitious data processes will help to simplify processes and increase efficiency. Look ... Verified background in business analysis, data analysis, or any allied subject. ability to ...

Cornerstone Research

Summer Analyst

Pomona, CA · On-site

Summer Analyst Development From day one of your internship, there is a strong emphasis on equipping you with the information, training, and resources to help you succeed. Your internship will begin ...

Esri

Financial Analyst II

Redlands, CA

Provide financial guidance and constructive challenge, testing business assumptions and helping ... Strong analytical skills, including the ability to interpret business needs and connect financial ...

Esri

Financial Analyst II

Redlands, CA · On-site

Provide financial guidance and constructive challenge, testing business assumptions and helping ... Strong analytical skills, including the ability to interpret business needs and connect financial ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Demonstrated ability to analyze and diagnose network, computer, and or telecom issues. * Ability to ...

US Bank

Credit Analyst

Brea, CA · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... The Project Analyst conducts detailed reviews of property-related documentation, including ...

US Bank

Credit Analyst

La Mirada, CA · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... The Project Analyst conducts detailed reviews of property-related documentation, including ...

US Bank

Credit Analyst

Glendora, CA · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... The Project Analyst conducts detailed reviews of property-related documentation, including ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Rancho Cucamonga, CA

Helpdesk Analyst information

See Rancho Cucamonga, CA salary details

$14

$24

$36

How much do helpdesk analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for helpdesk analyst in Rancho Cucamonga, CA is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.50 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Rancho Cucamonga, CA?

For Helpdesk Analyst jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Helpdesk Analyst jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Helpdesk Analyst jobs?

Cities near Rancho Cucamonga, CA with the most Helpdesk Analyst job openings:

Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Rancho Cucamonga, CA as of July 2026, with employment types broken down into 74% Full Time, 15% Part Time, 1% Temporary, and 10% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $51,204 per year, or $24.6 per hour.

Help Desk Analyst

Jackson Lewis P.C.

Orange, CA • On-site

$26.70 - $33.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Jackson Lewis rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

13th of 34 rated law firms

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients' goals to emphasize belonging and respect for the contributions of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® "Best Law Firms".
The Firm is seeking an independent, detail oriented individual to provide end-user desktop and telecommunications hardware and software support. The individual will provide telephone support to users and perform desk-side support as needed and directed. The Analyst will provide excellent customer service with the objective to provide immediate solutions for end user issues and requests.
Essential Functions
  • Provide exceptional customer service.
  • Provide phone support while maintaining a phone availability status of 85% or higher.
  • Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues.
  • Document end user issues/requests utilizing the IT Service Desk service management application.
  • Provide end-user hardware, software, and telecommunications desk-side system support.
  • Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.
  • Work toward team standards in relation to the current Service Level Objectives.
  • Provide identification/resolution for IT Infrastructure and desktop issues.
  • Furnish reports, information and/or documentation as directed by management.
  • Retain ownership of all issues/requests assigned until closure with end user agreement.
  • Assist with execution of all desktop system and voice related moves, adds, changes, and upgrades.
  • Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
  • Participate in department initiatives and represent the department as a member of the technical staff. Keep abreast of technologies in the Desktop and Telecommunications environment by attending seminars and other educational opportunities as required.
  • Computer imaging as needed and directed by IT.
  • Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
  • Perform additional tasks as directed by management.

Qualifications/Skills Required
  • At least 2 years of Service Desk experience.
  • Excellent knowledge of MS Windows operating systems.
  • Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange.
  • PC hardware proficiency (Intel/Mac/HP).
  • Experience with macOS is a plus.
  • General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
  • Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills.
  • Team player, creative, innovative, flexible & enthusiastic.
  • Ability to work independently on special assignments.
  • Law firm experience a plus.

Educational Requirements
  • Associates Degree or equivalent work experience of 2 to 4 years required.

#LI KM
For California, the expected salary range for this position is between $26.70 and $33.40. The actual compensation will be determined based on experience and other factors permitted by law.
Jackson Lewis offers a competitive benefits package that includes: • Medical, dental, vision, life and disability insurance • 401(k) Retirement Plan • Flexible Spending and Health Savings Account • Firm-paid holidays, vacation and sick time • Employee assistance program and other firm benefits.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

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