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Helpdesk Analyst Jobs in Rancho Cucamonga, CA (NOW HIRING)

Provide financial guidance and constructive challenge, testing business assumptions and helping ... Strong analytical skills, including the ability to interpret business needs and connect financial ...

Deduction Analyst

Fontana, CA · On-site +1

$24.50 - $25.50/hr

The Deduction Analyst I maintains detailed claim records, updates the Deduction Management System, prepares weekly findings for management, and provides monthly summaries and trend analysis to help ...

Financial Analyst

Upland, CA · On-site

$90K - $100K/yr

Financial Analyst Construction Industry Montclair, CA Area (Fully Onsite) $90,000 - $100,000 Base ... helping leadership make informed decisions. Location: Montclair, CA Area Schedule: Full-Time, ...

Provide financial guidance and constructive challenge, testing business assumptions and helping ... Strong analytical skills, including the ability to interpret business needs and connect financial ...

Our teams of experienced, multi-cultural professionals help guide businesses and community members ... The Mortgage Business Analyst is responsible for supporting mortgage operations, system ...

First and foremost a Torrid IT Service Desk Analyst is accountable for producing an amazing ... Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and ...

Our teams of experienced, multi-cultural professionals help guide businesses and community members ... Overview The Mortgage Business Analyst is responsible for supporting mortgage operations, system ...

Join Easterseals Southern California as an Experience & Outcomes Analyst and help turn meaningful data into insights that improve experiences for associates, customers, and the people we serve. In ...

As an IT Business Analyst, you will help guide National COREs business in improving financial and property management processes, services, and software by straddling the line between IT and the ...

New

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you ... Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ...

Showing results 21-40

Helpdesk Analyst information

See Rancho Cucamonga, CA salary details

$14

$24

$36

How much do helpdesk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for helpdesk analyst in Rancho Cucamonga, CA is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.50 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Rancho Cucamonga, CA?

For Helpdesk Analyst jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Helpdesk Analyst jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Helpdesk Analyst jobs?

Cities near Rancho Cucamonga, CA with the most Helpdesk Analyst job openings:

Infographic showing various Helpdesk Analyst job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $51,204 per year, or $24.6 per hour.

Financial Analyst II

Esri

Redlands, CA

Full-time

Re-posted 8 days ago


Key responsibilities

  • Serve as a primary FP&A partner to Marketing teams, understanding their strategies, activities, and financial drivers

  • Translate operating plans, staffing assumptions, and investment priorities into budgets and financial forecasts

  • Analyze performance against plan, identify operational drivers behind variances, and communicate performance, risks, and opportunities


Esri rating

9.6

Company rating: 9.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

6th of 247 rated software companies


Job description

Overview

Esri is seeking an experienced FP&A professional to serve as a finance business partner to our Marketing divisions. In this role, you will work directly with Marketing leaders and operational stakeholders to connect business plans, resource decisions, and Marketing investments to their financial impact. 

The successful candidate will develop a strong understanding of Marketing priorities, evaluate financial performance, and provide actionable financial guidance. This requires moving beyond reporting what happened, to explaining why results changed, anticipating future financial implications, and helping business partners align investments and resource decisions with strategic priorities. 

This is a relationship-driven corporate finance role for someone who is comfortable working with non-financial leaders, asking thoughtful questions, and translating complex financial information into practical recommendations. Success in this role is measured by the ability to translate financial insight into clear recommendations, influence business decisions, and drive better financial outcomes.  

Join our collaborative FP&A team onsite at our campus in Redlands, California.

Responsibilities

  • Serve as a primary FP&A partner to assigned Marketing teams, developing a strong understanding of their strategies, activities, business and financial drivers, and decision needs  
  • Translate Marketing operating plans, programs, staffing assumptions, and investment priorities into budgets and financial forecasts  
  • Develop financial models and scenario analyses to evaluate investments, resource decisions, business assumptions, and alternative courses of action 
  • Analyze performance against plan, identifying the operational drivers behind material variances and changes in outlook 
  • Identify emerging financial risks and opportunities and partner with stakeholders to evaluate appropriate actions  
  • Facilitate recurring financial reviews with Marketing stakeholders, clearly communicating performance, outlook, risks, opportunities, and recommended actions 
  • Provide financial guidance and constructive challenge, testing business assumptions and helping stakeholders evaluate whether proposed spending and investments deliver sufficient business value 
  • Prepare executive-level reports and presentations that translate detailed financial analysis into concise conclusions and actionable recommendations  
  • Build trusted relationships across Marketing, Accounting, and Finance to support coordinated planning and informed decision-making  
  • Improve the quality and efficiency of planning, reporting, and financial decision-support processes through standardization, simplification, and automation 

Requirements

  • 5+ years of progressive experience in Financial Planning & Analysis (FP&A), corporate finance, or a closely related financial role, including direct responsibility for budgeting, forecasting, financial modeling, performance-to-plan analysis, and business partnership with non-financial stakeholders
  • Strong analytical skills, including the ability to interpret business needs and connect financial outcomes to operational drivers 
  • Demonstrated experience partnering with nonfinancial stakeholders, building trusted relationships, and influencing decisions through financial insights
  • Excellent interpersonal skills including diplomacy, negotiation, reasoning, problem-solving, and influence 
  • Skilled at developing and presenting executive-level communications and data visualizations that translate business needs and financial analysis into clear, actionable insights 
  • Excellent organizational skills and attention to detail 
  • Ability to maintain confidentiality, exercise sound judgment, and handle sensitive financial information 
  • Ability to develop strong interdepartmental and cross-functional working relationships 
  • Advanced Excel skills, including financial modeling and data analysis 
  • Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
  • Bachelor's degree in finance, accounting, business administration with a finance or accounting concentration, or a related field 

Recommended Qualifications

  • Experience supporting Marketing or another commercial function in an FP&A capacity  
  • Experience with enterprise budgeting, forecasting, and planning processes and tools  
  • Experience working with SAP
  • Experience using BI and financial-reporting tools to support management reporting and financial decisions  
  • Working knowledge of SQL and relational databases
  • MBA, CPA, CFA, or equivalent advanced analytical or business training preferred 

#LI-JH2 

#LI-Onsite


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About ESRI

Sourced by ZipRecruiter

Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Industry

Scientific research and development services

Company size

1,001 - 5,000 Employees

Headquarters location

Redlands, CA, US

Year founded

1969