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Help Jobs in Baltimore, MD (NOW HIRING)

PlanIT Group LLC

Help Desk Administrator

Annapolis, MD · On-site

Company Description PlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors * Applicants ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

USM

Helpdesk Analyst

Baltimore, MD · On-site

$20.25 - $27.75/hr

Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment. * General ...

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Help information

See Baltimore, MD salary details

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How much do help jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for help in Baltimore, MD is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.93 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.

What are the most commonly searched types of Help jobs in Baltimore, MD?

The most popular types of Help jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Help jobs?

Cities near Baltimore, MD with the most Help job openings:

Help jobs near you
Infographic showing various Help job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,080 per year, or $20.7 per hour.

Help Desk Administrator

Annapolis, MD • On-site

PlanIT Group LLC
Professional, Scientific, and Technical Services • 51 - 200 employees
Learn more about PlanIT Group LLCexternal

Full-time

Re-posted yesterday

Job description

Company Description
PlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors
Job Description
  • Applicants must have a TS/SCI
  • Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
  • Attempts to resolve as many incidents during the first call, or at Tier I.
  • Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service.
  • Working knowledge of computers, printers, laptops and common windows applications.

Qualifications
Active TS/SCI required
Security+ CE certification required prior to start. You can interview without the certification but not start until it's been obtained
Please note: This is an entry level position.
Additional Information
PlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.
All your information will be kept confidential according to EEO guidelines.

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