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Help Jobs in Baltimore, MD (NOW HIRING)

Interclypse Inc.

Help Desk Specialist

Annapolis, MD · On-site

Two (2) years of comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. * Demonstrated ability to communicate orally and in writing and to have a ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters Service Desk. The NMFS Service Desk Support (Service Desk) is currently the initial ...

Koniag Government Services

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

HDI Customer Service Representative or an A+ certification • Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience • Experience with Windows ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters Service Desk. The NMFS Service Desk Support (Service ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$18 - $21/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters Service Desk. The NMFS Service Desk Support (Service ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

PlanIT Group LLC

Help Desk Administrator

Annapolis, MD · On-site

Company Description PlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors * Applicants ...

PlanIT Group LLC

Help Desk Administrator

Annapolis, MD · On-site

Company Description PlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors * Applicants ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Position Summary The client is looking for a Help Desk Specialist with a TS/SCI Full Scope Poly clearance to support our customer in Laurel, MD. Essential Job Functions * Provides 24/7/365 rotating ...

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Showing results 21-40

All JobsHelp JobsHelp Jobs in Baltimore, MD

Help information

See Baltimore, MD salary details

$10

$20

$32

How much do help jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help in Baltimore, MD is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.93 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They are typically found in healthcare facilities, social service agencies, and community organizations.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are the most commonly searched types of Help jobs in Baltimore, MD?

The most popular types of Help jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Help jobs?

Cities near Baltimore, MD with the most Help job openings:

Help jobs near you
Infographic showing various Help job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,080 per year, or $20.7 per hour.

Help Desk Support

22nd Century Technologies Inc.

Aberdeen, MD • On-site

$48K - $50K/yr

Full-time

Re-posted 11 days ago

Job description

Company Description
22nd Century Technologies, Incorporated (TSCTI) is a government focused Services and Solutions provider. Appraised at CMMi Level 3, certified as ISO 9001, ISO 20000, and ISO 27001, TSCTI has over 19 years of experience providing solutions and services to various Federal, State, Commercial and Local agencies. TSCTI has won over 120 Prime Federal Contracts with a mix of 70/30 DoD and Civilian contracts. Our federal client list includes US Air Force, Army, Navy, DLA, DLI, Marine Corps, DIA, FBI, USDA, DOE, DOT, DOL and many other agencies. In addition, we are serving 150+ Prime Contracts with State and Local government in 49 states.
• With D&B Open rating score of 95, we have been successfully serving customers with high customer satisfaction. Our customer focus with motivated employees alone made us to grow 300% in the last three years. With this growth we have reached 1200+ workforce across the US Continent and OCONUS, serving our clients with pride. We also have over 50 people supporting mission services in OCONUS in 8 different countries. With our high employee retention policy, well designed career growth through training and professional development, we were named as" Best Software company to work for" by Forbes in 2015..
Job Description
Title: Helpdesk Support
Location: Aberdeen, MD
Client: ATEC
Duration: Full Time
Must :Interim Secret Active
Must Certified from "Security Plus CE" or "A+ CE"
Salary range : $48K to $50K + Benefits
Basic Qualifications:
-2 years of experience with computer technologies, including hardware, network, and software
-2 years of experience with supporting Wintel and Mac computers -Knowledge of Microsoft Windows and Mac OS X desktops, notebooks, tablets, peripherals, networking infrastructure, and operations -Knowledge of basic networking technologies, including LAN, WAN, and wireless -Knowledge of Microsoft Active Directory, TCP/IP, DNS, Windows, including NetBIOS and WINS, 802.11 wireless, and 802.1x certificate authentication -Ability to demonstrate a moderately high level expertise in analysis necessary to collect and examine technical data from a variety of sources and to offer solutions -Ability to be highly proficient in oral and written English
-Operating System Certification (Windows10, Server 2012 or Linux)
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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