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Help Jobs in Baltimore, MD (NOW HIRING)

Syntricate Technologies

Help Desk

Annapolis, MD · On-site

$19.75 - $26.75/hr

Job Summary : Syntricate Technologies is seeking a Help Desk professional to provide support to both onsite and remote users. The role involves maintaining, monitoring, and troubleshooting ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$20/hr

MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson. SCHEDULE: Monday - Friday COMPENSATION: $20.00/hr This is a fantastic opportunity for ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address ...

ManTech

Help Desk Specialist

Annapolis Junction, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

Overview The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

Quevera is seeking a Help Desk Specialist to join our team. At Quevera, we don't just offer jobs--we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation ...

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Skills Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications • ServiceNow or other ITSM platform experience • Active Directory support • Password reset ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Skills Help desk support, Troubleshooting, Technical support Additional Skills & Qualifications • ServiceNow or other ITSM platform experience • Active Directory support • Password reset ...

Koniag, Inc.

Help Desk Technician

Silver Spring, MD · On-site

$31.25 - $35/hr

Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, excluding holidays. Shifts are the standard 8 hours. Support is on a staggered arrival structure across ...

kgs

Help Desk Technician

Silver Spring, MD · On-site

$20.75 - $28/hr

Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, excluding holidays. Shifts are the standard 8 hours. Support is on a staggered arrival structure across ...

kgs

Help Desk Technician

Silver Spring, MD · On-site

$20.75 - $28/hr

Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, excluding holidays. Shifts are the standard 8 hours. Support is on a staggered arrival structure across ...

Integrated Resources INC

Help Desk Technician

Columbia, MD · On-site

$19.75 - $26.75/hr

Help Desk Technician Location: Columbia, MD Duration: 3 months to hire Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both ...

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Help information

See Baltimore, MD salary details

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How much do help jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for help in Baltimore, MD is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.93 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.

What are the most commonly searched types of Help jobs in Baltimore, MD?

The most popular types of Help jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Help jobs?

Cities near Baltimore, MD with the most Help job openings:

Help jobs near you
Infographic showing various Help job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,080 per year, or $20.7 per hour.

Help Desk

Annapolis, MD • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

$19.75 - $26.75/hr

Full-time

Re-posted yesterday

Job description

Job Summary:
Syntricate Technologies is seeking a Help Desk professional to provide support to both onsite and remote users. The role involves maintaining, monitoring, and troubleshooting workstations and network systems.
Responsibilities:
• experience maintaining, monitoring, patching, and re-imaging workstations
• experience assisting both onsite users as well as remote users
• experience planning, integrating and maintaining software and hardware for local or wide area computer networks
• experience troubleshooting hardware / software, network computers and printers, and a variety of supported applications
• experience and understanding of TCP/IP, DNS, DHCP, Active Directory, Group Policies, and File Permissions
Qualifications:
Required:
• 2+ years of professional work experience
• experience maintaining, monitoring, patching, and re-imaging workstations
• experience assisting both onsite users as well as remote users
• experience planning, integrating and maintaining software and hardware for local or wide area computer networks
• experience troubleshooting hardware / software, network computers and printers, and a variety of supported applications
• experience and understanding of TCP/IP, DNS, DHCP, Active Directory, Group Policies, and File Permissions
• the contractor must have a valid driver's license and insurance to be able to operate the vehicle
Preferred:
• Bachelor's Degree
• certifications
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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