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Help Jobs in Alabama (NOW HIRING)

Troy University

Helpdesk Operator III

Troy, AL · On-site

Posting Details Position Information Posting Number SF2522P Position Title Helpdesk Operator III Position Type Professional/Salaried Department Information Technology - Troy Division Finance and ...

Lids

Sales Help

Huntsville, AL · On-site

$14.75 - $17/hr

Description Sales Help About Our Company At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and ...

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Help information

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How much do help jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help in Alabama is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.

What are the most commonly searched types of Help jobs in Alabama?

The most popular types of Help jobs in Alabama are:

What cities in Alabama are hiring for Help jobs?

Cities in Alabama with the most Help job openings:

Help jobs near you
Infographic showing various Help job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $39,297 per year, or $18.9 per hour.

Helpdesk Operator III

Troy, AL • On-site

Troy University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Troy Universityexternal

Full-time

Re-posted 15 days ago

Troy University rating

8.6

Company rating: 8.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Posting Details
Position Information
Posting Number
SF2522P
Position Title
Helpdesk Operator III
Position Type
Professional/Salaried
Department
Information Technology - Troy
Division
Finance and Administration
Campus
Troy
Work Status
Full-Time (FT)
Temporary
No
Location
Troy - T01
Job Summary
The Helpdesk Operator III position in Information Technology is responsible for providing helpdesk support and escalating helpdesk calls as needed through the helpdesk software; understanding Troy's processes and ensuring faculty, staff, and students receive exceptional support from IT; assisting the IT Facility Manager and Senior Support Specialist; managing all University-owned cellular devices, ensuring they work, making sure plans are accurate and up-to-date in the system; and assisting in new orders, upgrades, and disposal of devices and assisting in set-up, back-ups, and wiping of devices.
Minimum Qualifications
1. Bachelor's degree in a related field, OR a minimum of two to three years of related helpdesk experience.
Preferred Qualifications
1. Experience providing basic troubleshooting support, including password resets.
2. Experience providing mobile phone support such as activating service, assisting with backups, and setting up email and 2FA applications.
3. Excellent customer service skills, especially during a busy period.
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
No
Work Hours
Monday - Friday, 8am-5pm
Additional hours as needed
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
No
Posting Date
05/29/2026
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link
https://www.troyuniversityjobs.com/postings/47452

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