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Help Jobs in Birmingham, AL (NOW HIRING)

Neumo

Help Desk Manager

Birmingham, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible. * Routing the ...

A+ Consulting

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

NHS Management

Helpdesk Analyst

Tuscaloosa, AL · On-site

$17 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Helpdesk Analyst I NHS Management, LLC | Corporate IT | Location: [Corporate Office -- City, State] Employment Type: Full-Time | Schedule: [e.g., Monday-Friday, 8:00 AM-5:00 PM, with rotating ...

Athens Health and Rehabilitation LLC

Helpdesk Analyst

Tuscaloosa, AL · On-site

$17 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

JOB DETAILS Helpdesk Analyst I NHS Management, LLC | Corporate IT | Location: [Corporate Office - City, State] Employment Type: Full-Time | Schedule: [e.g., Monday-Friday, 8:00 AM-5:00 PM, with ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk, Customer service, Ticketing system Top Skills Details Help desk support ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk, Customer service, Ticketing system Top Skills Details Help desk support ...

NHS Management

Helpdesk Analyst - Level 1

Tuscaloosa, AL

$17 - $23.25/hr

Create and update easy-to-follow help guides and FAQs * Keep records of issues and solutions to help improve our support process * Provide one-on-one training to staff who need extra help * Escalate ...

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All JobsHelp JobsHelp Jobs in Birmingham, AL

Help information

See Birmingham, AL salary details

$9

$19

$31

How much do help jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help in Birmingham, AL is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.

What are the most commonly searched types of Help jobs in Birmingham, AL?

The most popular types of Help jobs in Birmingham, AL are:

What cities near Birmingham, AL are hiring for Help jobs?

Cities near Birmingham, AL with the most Help job openings:

Help jobs near you
Infographic showing various Help job openings in Birmingham, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $40,633 per year, or $19.5 per hour.

Help Desk Manager

Neumo

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Job Summary:

Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets.  Maintains communication with customers through outages and service activity.  

Duties and Responsibilities:

  • Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible.
  • Routing the tickets to the appropriate technical resource and maintaining communication with the customers and internal resources throughout the lifecycle of the service event.  
  • Reporting on metrics such as ASA,  Average Time to Respond,  Mean Time to Repair.
  • Manage escalations to managers and technical staff as necessary.  
  • Provide post-event reviews and analysis.  Maintain a knowledge database of service events and their respective solutions for future reference.  
  • Daily performance, staffing, and coaching for Tier 1 & Tier 2
  • Real-time management, coaching interventions, and workload balancing
  • First point of escalation for Tier 1 & Tier 2 agents
  • Partnering with BU SME on complex issues
  • Driving adherence to quality and process standards
  • Drives changes into their teams (improvements in process, systems; introduces new products and customer installations)
  • Performs agent observations, coaching, and interventions (Real-time for immediate impact; Weekly for trends)
  • Administratively oversees team, including attendance, schedule adherence
  • Perform other duties as assigned

Education and Experience:

  • Experience with contact center / help desk is required
  • Experience with tax and business license environment is desired
  • 5-10 Years of experience in Help Desk management is required.

Knowledge, Skills and Abilities:

  • Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)
  • Ability to maintain professional and courteous communication with end-user customers

Work Environment:

  • Requires quiet, uninterrupted ability to speak on calls with clients and internal support teams. 

Physical Demands:

  • Must be able to remain in a stationary position for most of the day
  • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
  • This position needs to occasionally move about inside the office
  • The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.


Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.