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Help Jobs in Alabama (NOW HIRING)

Performance Food Group

Help Desk Analyst

Tuscaloosa, AL · On-site

$19 - $26/hr

We Deliver the Goods: * Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much ...

Troy University

Helpdesk Operator

Troy, AL · On-site

Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...

Troy University

Helpdesk Technician

Troy, AL · On-site

$18.75 - $25.25/hr

Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

Pomeroy

Helpdesk Technician

Birmingham, AL · On-site

$18.75 - $25.25/hr

Experience working with and skilled in the use of help desk software Other Qualifications * Business and analytical problem solving skills * Communication skills * Ability to work independently

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Showing results 21-40

All JobsHelp JobsHelp Jobs in Alabama

Help information

See Alabama salary details

$9

$18

$30

How much do help jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help in Alabama is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

What is a help desk job?

Help desk jobs involve providing technical support and assistance to customers or employees who are experiencing issues with computer systems, software, or other technology. Professionals in these roles typically troubleshoot problems, answer questions, and guide users through solutions via phone, email, chat, or in person. Help desk workers are essential for maintaining smooth IT operations in organizations and ensuring that users can effectively use technology.

What skills and qualifications are needed to thrive as a help desk technician?

To thrive as a Help Desk Technician, you need strong problem-solving abilities, a solid understanding of computer hardware/software, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking protocols is essential. Excellent communication, patience, and customer service skills set top performers apart in this role. These competencies ensure efficient technical support, high user satisfaction, and smooth IT operations within an organization.

What are common challenges faced by help desk professionals, and how can they be addressed?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical expertise. To address these challenges, it’s important to develop strong time management skills, continually update technical knowledge, and practice patience and clear communication. Many teams use ticketing systems and knowledge bases to streamline issue tracking and resolution, fostering a collaborative work environment that encourages knowledge sharing.

What is the difference between Help vs Customer Service Representative?

AspectHelpCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma; training in communication and product knowledge
Work EnvironmentCall centers, online support, in-person assistanceCall centers, retail stores, online support
Industry UsageCustomer support, technical support, help desksCustomer service, retail, hospitality
Common Search/ComparisonHelp vs Customer Service Representative

Help roles typically focus on providing assistance and troubleshooting for specific products or services, often requiring technical knowledge. Customer Service Representatives handle broader customer interactions, including inquiries, complaints, and support across various industries. While both roles involve assisting customers, Help positions are more specialized, whereas Customer Service Representatives cover a wider range of customer interactions.

What are some helping jobs?

Helping jobs include roles such as social workers, healthcare aides, counselors, and emergency responders. These positions often require strong communication skills, empathy, and relevant certifications or training. They typically involve assisting individuals or communities in need across various settings like hospitals, schools, or social service agencies.

What are the most commonly searched types of Help jobs in Alabama?

The most popular types of Help jobs in Alabama are:

What cities in Alabama are hiring for Help jobs?

Cities in Alabama with the most Help job openings:

Help jobs near you
Infographic showing various Help job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $39,297 per year, or $18.9 per hour.

Help Desk Technician (HDA)

Montgomery, AL • On-site

Zigabyte Corporation
IT Services • 51 - 200 employees
Learn more about Zigabyte Corporationexternal

$15.50 - $21/hr

Full-time

Re-posted 14 days ago

Job description

Job Summary:

The Field Assistance Services (FAS)teamis located at Gunter AFB, Alabama. Itisa high-ops tempo support service deskresponsible for providing 24/7/365 help desk support fora multitude ofAir Forcesystems and serves as the initial contact for reporting technical issues for field users worldwide.FAS Team members will be expected to support 24-hour operations.

Responsibilities:

  • Provide help desk support for all supported applications via phone/email.
  • Troubleshoot/diagnose customer technical issues using all available resources,
  • Collect necessary information from customersto effectively escalate unresolved issues if needed.
  • Thorough documentation within Remedy Ticket Management System.
  • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
  • Maintain current knowledge of relevant technologies.
  • Additional responsibilities as assigned by management.

Required Skills/Abilities:

  • Two +years providing effective customer service or help desk support to external customers.
  • CurrentComptiaSecurity+ (Level II IAT Training) Certification
  • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
  • Excellent communication and problem-solving/trouble shooting skills.
  • Willing to work overtime, holidays, and weekends when necessary.
  • Must be a U.S.Citizen and be able to obtain and maintain a Secret-Level clearance.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellenttime management skills andattention to detail.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Strong analytical and problem-solving skills.

Desired Skills/Experience:

  • Associate degreepreferred, or the equivalent combination of education, technical certifications, training, or work experience.
  • Experienceusing/supporting one or more of thebelowsystems:
  • Business and Enterprise System Product Innovation (BESPIN) applications
  • Cargo Movement Operations System (CMOS)
  • Logistics Module (LOGMOD)
  • Integrated Maintenance Data System (IMDS)
  • Air Force Portal

MinimumEducation:

  • At least twoyearsrelated experiencein customer servicerequired.
  • CurrentComptiaSecurity+ (Level II IAT Training) Certification

JobStipulations:

  • Must be able to work any shift - this is a 24/7/365 helpdesk
  • Must be able to obtain and keep a secret level clearance

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

Version History

VERSION

DATE

REVISION AUTHOR

SUMMARY OF CHANGES

1.0

3/12/2025

Rachel Burns

Initial Draft

Distribution

LOCATIONS

Bamboo HR, SharePoint Quality Mgmt

Approval

NAME

POSITION

SIGNATURE

DATE

Rachel Burns

Director of HR

Rachel Burns

3/12/2025

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