Help desk Support
$20.75 - $28.50/hr
Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. This position ... Provide first tier support for all supported applications and services. Provide necessary ...
$20.75 - $28.50/hr
Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. This position ... Provide first tier support for all supported applications and services. Provide necessary ...
$20.75 - $28.50/hr
Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. This position ... Provide first tier support for all supported applications and services. Provide necessary ...
... via chat, and over the phone * Schedule and communicate travel to regional offices to provide in ... Support Local Wallboard maintenance * Support A/V Technology and Customer Experience Center ...
... via chat, and over the phone * Schedule and communicate travel to regional offices to provide in ... Support Local Wallboard maintenance * Support A/V Technology and Customer Experience Center ...
Help Desk Specialist We are looking for a customer-focused, technically skilled, and motivated ... email, live chat, remote support tools, and the IT service desk ticketing system. * Diagnose ...
Help Desk Specialist We are looking for a customer-focused, technically skilled, and motivated ... email, live chat, remote support tools, and the IT service desk ticketing system. * Diagnose ...
... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Required Qualifications • 8+ years of hands-on IT End User Support experience within medium-to ...
... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Required Qualifications • 8+ years of hands-on IT End User Support experience within medium-to ...
... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Support office technology projects, migrations, upgrades, and special initiatives. Required ...
... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Support office technology projects, migrations, upgrades, and special initiatives. Required ...
Brooklyn, NY · On-site
$65K - $70K/yr
The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...
Brooklyn, NY · On-site
$65K - $70K/yr
The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...
Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software ... Strong written communication for chat and ticket-based support; ability to translate technical ...
Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software ... Strong written communication for chat and ticket-based support; ability to translate technical ...
New York, NY · On-site
$65K - $70K/yr
The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...
New York, NY · On-site
$65K - $70K/yr
The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...
New York, NY · On-site
Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software ... Strong written communication for chat and ticket-based support; ability to translate technical ...
New
New York, NY · On-site
Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software ... Strong written communication for chat and ticket-based support; ability to translate technical ...
New
Westbury, NY · On-site
$50K - $55K/yr
Provide first- and second-level technical support for end users via phone, email, chat, and ... Experience * 2-5 years of experience in IT help desk, desktop support, or technical support roles.
Quick apply
Westbury, NY · On-site
$50K - $55K/yr
Provide first- and second-level technical support for end users via phone, email, chat, and ... Experience * 2-5 years of experience in IT help desk, desktop support, or technical support roles.
$28 - $32/hr
This role is ideal for a junior to mid-level IT support professional with L1/L2 helpdesk, systems, or technical support experience who enjoys solving end-user issues in a fast-paced, team-oriented ...
Quick apply
$28 - $32/hr
This role is ideal for a junior to mid-level IT support professional with L1/L2 helpdesk, systems, or technical support experience who enjoys solving end-user issues in a fast-paced, team-oriented ...
New York, NY · On-site
$20/hr
... helping ensure a seamless technology experience across the organization. Important Information ... Provide first-level technical support to employees through phone, chat, and in-person interactions.
Quick apply
New York, NY · On-site
$20/hr
... helping ensure a seamless technology experience across the organization. Important Information ... Provide first-level technical support to employees through phone, chat, and in-person interactions.
Manhattan, NY · On-site
$23.50 - $32.25/hr
Provide in-person and remote support via walk-ins, phone, chat, Zoom, and email, escalating to ... to help assist in projects, emergency coverage, or outage support. * Must be able to lift, carry ...
Manhattan, NY · On-site
$23.50 - $32.25/hr
Provide in-person and remote support via walk-ins, phone, chat, Zoom, and email, escalating to ... to help assist in projects, emergency coverage, or outage support. * Must be able to lift, carry ...
Provide essential help desk support across all business units, with a special focus on the trading ... technologies (MS Co-Pilot, Chat GPT) is a plus. · Proficient in PowerShell and Python is a plus ...
Provide essential help desk support across all business units, with a special focus on the trading ... technologies (MS Co-Pilot, Chat GPT) is a plus. · Proficient in PowerShell and Python is a plus ...
Perth Amboy, NJ · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
Perth Amboy, NJ · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
Newark, NJ · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
Newark, NJ · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
Manhattan, NY · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
Manhattan, NY · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
Elizabeth, NJ · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
Elizabeth, NJ · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
Hackensack, NJ · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
Hackensack, NJ · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
New Rochelle, NY · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
New Rochelle, NY · On-site
$25 - $48/hr
The Specialist Technician, will report to the Technology Support II and provide hands on support to ... Email, Chat, or Phone while following established SLAs, policies, and SOPs. • Assist ...
$28.2K - $31.9K
0% of jobs
$31.9K - $35.7K
3% of jobs
$39.3K is the 25th percentile. Wages below this are outliers.
$35.7K - $39.4K
22% of jobs
The median wage is $41.5K / yr.
$39.4K - $43.1K
43% of jobs
$43.1K - $46.8K
6% of jobs
$46.9K is the 75th percentile. Wages above this are outliers.
$46.8K - $50.5K
6% of jobs
$50.5K - $54.2K
6% of jobs
$54.2K - $57.9K
5% of jobs
$57.9K - $61.6K
3% of jobs
$61.6K - $65.3K
3% of jobs
$65.3K - $69K
1% of jobs
$28.2K
$45.5K
$69K
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
$20.75 - $28.50/hr
Full-time
Re-posted 20 days ago
A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
This position is with my direct client
Responsibilities:
Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in order to troubleshoot and resolve IT related issues. Provide first tier support for all supported applications and services. Provide necessary escalation to 2nd and 3rd level support to resolve issues. Ensure all customer calls are addressed and resolved timely to customer's satisfaction.
Application Expertise: Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook), as well as custom applications.
Email/Voicemail and LogMeIn Monitoring: Continually monitor both the Email and Voicemail and LogMeIn queues on behalf of the Service Desk. Include troubleshooting with the user community and ultimately, the logging and resolution of reported issues.
Hotline Monitoring: Primary contact for the clients various hot-lines and are expected to answer at all times during standard operational hours.
Service Request / TAF Requests: Processing of all staff movement (New Hire/Exiting, etc.)within the organization. This also includes following up with other IT groups to ensure that each section of the process is closed within the appropriate Service Level Agreement.
Communication of Technical Service Status: Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process.
Support Specialist: Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through resolutions.
Event Support: Provide support for Events (Domestic and International)
Adherence to Policy and Procedure: Act in accordance with IT related policies and procedures. Proactively avoid recurring issues and assist in mimizing the impact of issues to the organization.
Required Experience & Knowledge
Required Experience/Knowledge
Strong written, verbal and interpersonal skills.
Strong pro-active task management and follow-up skills.
Solid technical skills, including hardware and software configurations.
Proficiency in usage and technical implementation various shrink-wrap software (i.e.. Microsoft products including Word, Excel, PowerPoint, Outlook, etc.
Solid understanding of Windows Operating Systems (Win 7, etc.)
At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience.
This should include hands-on experience supporting custom software applications and physical hardware builds and configurations
VAIBHAV SINGH
Technical Recruiter
Integrated Resources, Inc.
IT Life Sciences Allied Healthcare CRO
Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I
(D) 732-429-1647 (Tel) 732-549-2030 Ext. 225 (F) 732-549-5549
vaibhav(at)irionline.com | www.irionline.com
Gold Seal JCAHO Certified for Health Care Staffing
"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year
Gold Seal JCAHO Certified for Health Care Staffing
"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Recruiting and staffing services
51 - 200 Employees
Edison, NJ, US
1996