1

Help Tech Chat Support Jobs in Newark, NJ (NOW HIRING)

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. This position ... Provide first tier support for all supported applications and services. Provide necessary ...

... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Required Qualifications • 8+ years of hands-on IT End User Support experience within medium-to ...

... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Support office technology projects, migrations, upgrades, and special initiatives. Required ...

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software ... Strong written communication for chat and ticket-based support; ability to translate technical ...

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software ... Strong written communication for chat and ticket-based support; ability to translate technical ...

New

This role is ideal for a junior to mid-level IT support professional with L1/L2 helpdesk, systems, or technical support experience who enjoys solving end-user issues in a fast-paced, team-oriented ...

... helping ensure a seamless technology experience across the organization. Important Information ... Provide first-level technical support to employees through phone, chat, and in-person interactions.

Showing results 21-40

Help Tech Chat Support information

See Newark, NJ salary details

$28.2K

$45.5K

$69K

How much do help tech chat support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for help tech chat support in Newark, NJ is $45,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $49,100.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Newark, NJ? For Help Tech Chat Support jobs in Newark, NJ, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Newark, NJ look for? The top searched job categories for Help Tech Chat Support jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Help Tech Chat Support jobs? Cities near Newark, NJ with the most Help Tech Chat Support job openings:

$20.75 - $28.50/hr

Full-time

Re-posted 20 days ago


Job description

Company Description

A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.


This position is with my direct client 

Job Description

Responsibilities:

Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in order to troubleshoot and resolve IT related issues. Provide first tier support for all supported applications and services. Provide necessary escalation to 2nd and 3rd level support to resolve issues. Ensure all customer calls are addressed and resolved timely to customer's satisfaction.

Application Expertise: Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook), as well as custom applications.

Email/Voicemail and LogMeIn Monitoring: Continually monitor both the Email and Voicemail and LogMeIn queues on behalf of the Service Desk. Include troubleshooting with the user community and ultimately, the logging and resolution of reported issues.

Hotline Monitoring: Primary contact for the clients various hot-lines and are expected to answer at all times during standard operational hours.

Service Request / TAF Requests: Processing of all staff movement (New Hire/Exiting, etc.)within the organization. This also includes following up with other IT groups to ensure that each section of the process is closed within the appropriate Service Level Agreement.

Communication of Technical Service Status: Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process.

Support Specialist: Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through resolutions.

Event Support: Provide support for Events (Domestic and International)

Adherence to Policy and Procedure: Act in accordance with IT related policies and procedures. Proactively avoid recurring issues and assist in mimizing the impact of issues to the organization.

Required Experience & Knowledge 

Required Experience/Knowledge

Strong written, verbal and interpersonal skills.

Strong pro-active task management and follow-up skills.

Solid technical skills, including hardware and software configurations.

Proficiency in usage and technical implementation various shrink-wrap software (i.e.. Microsoft products including Word, Excel, PowerPoint, Outlook, etc.

Solid understanding of Windows Operating Systems (Win 7, etc.)

At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience. 

This should include hands-on experience supporting custom software applications and physical hardware builds and configurations


Additional Information

VAIBHAV SINGH

Technical Recruiter 

Integrated Resources, Inc.

IT Life Sciences Allied Healthcare CRO

Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I

(D) 732-429-1647 (Tel) 732-549-2030 Ext. 225 (F) 732-549-5549

vaibhav(at)irionline.com | www.irionline.com 

Gold Seal JCAHO Certified for Health Care Staffing

"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year 


Gold Seal JCAHO Certified for Health Care Staffing 

"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)




Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996